Lawsuit filed against MGM Resorts for not giving us our damn change

For me, the thing that annoys me most about this practice is that it is basically another "fuck you" to me, the customer. It's another way of them saying "You don't like it? Too bad.". Just like resort fees, just like 6-5 blackjack, just like triple zero roulette, just like charging for parking, just like not cleaning my room daily, just like making me wait in a giant line for 4 hours to check in, cnf fees, covid fees, poor us nobody wants to work for us because we suck as an employer fees... the list goes on and on...

It's another way for them to make more money from me and provide less service to me. It's cheap and "frivolous" and unappreciative to the patrons.

And if the lawsuit is won and nobody collects their change that they were ripped off of then that's fine with me. Because, to me, the point is not to get my money back, it's to make them stop f*@king us over.

What is more surprising to me and what I shake my head at in bewilderment is the fact that some of the very people who they are screwing over are defending them lol If you don't care about your change then you have the option of leaving it wherever you please whether the machine gives change or not. But the people who do care about their change should be able to get it without having to go through this inconvenient process, just so multi-billion dollar MGM can make more money and save on costs. Cheap.

 

I've never seen a long cashier line at any casino. I have, however, seen EXTREMELY long lines at rewards desk(s). Especially at Luxor, Mandalay, PH and Caesars. Pathetically long.

 

I don't recall ever waiting more than fifteen minutes at a layers club desk either. actually, the longest lines I have ever waited in Vegas were for events (which makes sense) and I have waited more than a half hour in sportsbook lines during the super bowl (which also makes sense). I suspect hour long lines for the cashier is an exageration

 

Thats exactly what I do. I just leave my "change" ticket daily on the notepad with my request for new sheets, extra towels, and extra toiletries. There have been a few times where housekeeping did not take it but I just keep adding to the pile. I figure they will eventually take it on the last day.

I do try my best to play it down to an even dollar amount but do wish they would give you a ticket you can redeem at a slot machine...

 

In April, I waited 45+ minutes in the rewards line at CP, finally gave up and left. People were getting angry. In June, at Luxor, the rewards line was all the way back to the entrance to the sports bar.

 

Whether it's the rewards desk or the cashier,
it is very short-sighted thinking (of the casino) to be under staffed because if you're standing in a line somewhere, you're not gambling or eating (spending money).

 

The problem with suits like this are the lawyers will make bank, but we will get some token, if not worthless, compensation.

I can just see it now. We will have our pick from
1. a cert for 10% off ONE well drink at a bar
2. a free dessert with purchase of dinner for 4
3. a coupon for a free small coffee with minimum $50 breakfast purchase.
4. $4.75 in free play
5. a 1 hour spa pass

Yes, its a shitty thing, but in the end something else will get cut or "enhanced" behind the scenes to pay for the suit and judgement.

 

One “workaround” I might toss into this discussion… perhaps the casinos could offer some way to dispense with one’s sub-$1 machine balance by converting that balance to player’s club points?

While I think they absolutely should dispense 100% of a player’s funds, turning a $10.55 TITO into $10.55 cash end of story… I can (theoretically) understand why the casino doesn’t want to do this in terms of stocking coins in all ticket redemption machines. Personally, I also hate change… I pay for so little with cash and just end up taking the coins home with me the vast majority of the time and I’ve got a bag filled with US coins somewhere for this exact reason. I suspect I’m not the only person who “Still wants the monetary value, but doesn’t want the physical coins”.

So for folks in that situation, I think it would be an attractive compromise to have that $0.63 sitting in the machine converted to say 63 Rewards Credits. I’m sure there are certain mechanical considerations (both technical and legal in nature)… but I’d much prefer this, speaking only for myself of course.

 

The casinos engineered this to increase their bottom line
The lawsuit has merit

The individual claimant will get pennies (like actual pennies) while the lawyers pocket a decent chunk of change

But it should make the casinos change their practices so that the customers aren't nickeled and dimed to death
(At least when they are cashing out TITO. Vegas has plenty of ways to nickel and dime us)


(tried to fit in several puns related coins in this)

 

I'm surprised there hasn't been a lawsuit yet to force casinos to include resort fees in the advertised room price.

 

I think there has been. That might be a false memory, but I know there have been lawsuits about resort fees (that I don't believe went anywhere)

 

LV is probably not an issue, but the other locations can get bad. Borgata in Atlantic City on a Saturday night can easily be an hour wait, they have a 'chip only' line but not a TITO only line and people pulling markers/cash advances along with people trying to cash out TITOs are serviced by like 2 people some days and I've seen the line like 30 deep at least and just said screw it.

 

Not casinos in particular, but there have been against hotels in some jurisdictions. I believe Virginia has a few due to the consumer protection act.

 

Well, no surprise to me, our experiences vary widely.

I don't think I've ever waited more than 10 minutes at a cashiers cage. (Or a NV players club)

I wonder what the results would be if we could sort experiences, results, by ownership. I'm 100% content with the no-coin from ATMs at MGM and Wynncore properties, & Cosmopolitan.

I also can't help wondering about personal preference and gaming behavior and its effect on reactions. I focus my play where I'm staying- its rare that I play at a system other than where I'm staying. If I'm staying at Cosmopolitan or Wynncore, I don't cash a TITO until departure. Cash in day one, I may add to the TITO, etc. Even if I'm losing big, if i withdraw more cash, I start over with my piddly remnant TITO and cash. MGM is a little different as I'll play more than one property, so I need to remember to cash out when I depart. I have an envelope of old TITOs from leaving a property, forgetting to cash out. I'm aware that everyone has their process. Some players like to cash tickets frequently, load cash into machines, etc. I can understand this being a greater annoyance for players who prefer to cash out throughout a stay, or who move between properties more frequently than me.

 

It will make that put up signs stating the change slip needs to be taken to the cashier for redemption.

 

What's odd about that is that they will, as a courtesy, cash chips from another MGM.

It's most likely about the technology to read the tickets. If MGM tickets worked at all properties, it would make things easier... not just to cash, but to play. I'm going soon... I'd love the convenience of taking my Park MGM TITO into NYNY and inserting into a slot.

I wonder how cashless gaming will work at multiple properties. I know Resorts World has it, but that's a single property.

 

Part of it also not everyone gambles like some of us and they just go say on a weekend to get some drinks and play like $40-50 dollars through. When they are about to leave they cash out and get this ticket for $.43 and then walk over to see a huge line at the cashier and end up just walking away. Unclaimed TITO's account for millions and the casino gets to keep some % of that based on jurisdiction. Now add to that unclaimed 'cents' to every person that cashed out a TITO and didn't have time wait in line or assumed they could just use it up to 180 days later like TITO's but later were told its 30 days for those tickets. Yes, the small print in there and its their fault for not reading. But, the casino shouldn't have made it so the system favors them making free cash.

 

Another part of this mess is that it wasn't TITO's being spit out. It was special tickets that wouldn't work in slot machines and only cashable at the cashier. They literally took mine and had to use a calculator to add them all up, staple them together with some slip, then pay me.

 

It's happening, just not solely by the homeless. Just one more Damon Runyon character in casinoland - someone walking around, picking up tickets at slots, hitting the cashout buttons on slots, lurking at the ATM, etc.

Would be an interesting research paper for a college student - or, these days, a YouTuber: Trying to survive 30 days in Vegas on abandoned slot funds and tickets...

 

ESPECIALLY when up until not even three years ago they had purpose-built machines for the express purpose of dispensing every penny on a TITO to the player in bills and coins. It existed. It happened. It worked just fine. They're simply choosing not to continue with what they had before, and are materially benefitting from doing so.