JW Marriot/Rampart - Summerlin

Where oh where do I begin:
Made the reservation on 4/11, for a king bed smoking room. Explained it was a special occasion and want something really nice. And that we are locals and we can stay anywhere but we choose this place as something quiet, plush, and a casino we like.
well,
Friday I called to verify that we would check in at 12:00 noon ish, and then again on Saturday Morning we called to say we would be there at 12:00. Well shortly after 12:00 we got there and our room wasn't ready.
Mind you now that I had the whole after noon planned with sitting by the pool, in room messages, etc... and then dinner at 7:00 at Carmel.
We didn't get into our room till 4:30 pm.
only to go to this "fantastic" room so late to find it without a bedspread. So I notified housekeeping right away as I didn't want us to be charged for taking it. she immediatley brought up a supervisor who stood at the foot of a king bed done in White sheets no spread and asked what is the problem?
I stared at the bed and so did she and finally I said to her, do we get a spread with this room our is this the discounted version and we bring our own from home?
and she got on the radio and there was a spread brought up immediately.
So we went to capture our view of the lush JW Marriot grounds, only to get a view of the plush casino valet parking area. This was in the spa tower as there are 2 towers there, the Palm and the spa, I wanted the Palm tower. But, there weren't any rooms there either with a king bed.
hum
Dinner was Fantastic at Carmel. Great service, food, wine, the whole experience was wonderful.
Then after playing and spending some $$ in the casino and staying up late. We were awaken by the maid at 7:30 am, and again hourly asking if she could come in our room yet. I wonder was she that concerned on Sat, when we were waiting to check in? but, since it is the only room at the JW with a king bed I would imagine that it is in demand.
We proceded to take our good nature time in checking out and it was after check out time. and the desk tryed to charge us $$ for late check out. Well that is when both Jim and I let them have it with both barrals and they ended up taking $50. off our bill, but, it don't compensate for the missed Sat afternoon plans of romance and relaxation by the pool etc...
We played BJ for some time on Saturday night, and we had fun. We also enjoyed many of the people giving us looks as I was in my very sparkley dress, and Jim was in his navy suit w/pink tie. looking very dapper. We checked out plush as well and it seems to be more for the younger crowd who like rap music.
thats about it.
Over all impression:

I will never stay at the JW Marriot in Summerlin again. NEVER

3cats

 

Wow, I'm surprised. It's such a nice property, I'd expect much more from them. Sorry to hear of the troubles.

 

What a bummer! I would forward this report onto their manager. Once, I made a reservation for my anniversary at a nice hotel in my home town that was across the street from the beach. Since it was built on a hill, I requested a view room since it was a special occasion. Of course, even though it was the off season and the hotel was not booked we recieved a room in the "basement". The view was of the 6 foot cement retaining wall that enclosed our "patio". If you stood on you tip toes you could see people's feet as they walked by. Nice!

 

3cats,
I was a local, I would probably tend towards staying at a place like this. I thought the Marriott had higher standards. What do you think the problem was?

 

I don't know what happened in our situation, I feel there were many dropped balls at all levels.
But, sometimes with the nicer places out here, they feel they can jerk the locals around, and they give the visitors more priority. When in deed I personally feel it should be the other way around. After all, locals don't Have to stay at a hotel on the weekend. we do it for choice. Although I did send a letter to the GM with my great disappointment, and I will keep you all informed as to the response I get, or don't get.
thank you for your concern
3cats