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Is it over for the little guy at mlife?

Discussion in 'Comps' started by jeffers102, Mar 22, 2017.

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  1. jeffers102

    jeffers102 Tourist

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    So, I'll admit, I like the Las Vegas mlife properties WAY more than the CET ones, but it seems like my comps have dried up. Admittedly, I'm a pretty low roller. On a recent trip to Aria (3 nights), I lost over $1,500 (calculated a theoretical loss of around $1,200, so I did get a bad run of cards). Anyways, when checking out, I asked for some charges to be removed and they said there was nothing that could be removed. I asked them to double check, explaining how much I gambled, so, after making a call, they took $50 off and gave me a lecture that this was not to be expected, it was being done as a courtesy. I played mostly table games, was rated together with my wife, and we averaged between $40-$60/hand between us.

    I believe that the going rate for comps is roughly 30% of theoretical loss. So I was hoping for around $360, not $50 and a lecture. Also, nothing comped ahead of time for future visits either.

    Compare this with a recent week long stay at Harrahs New Orleans where I had a theoretical loss of roughly $2,000. There, I received a few self service freebies with my earned points before checking out, and am getting offers for free 3 night stays (as well as free play/buffet offers).

    As mentioned, I prefer mlife properties in Las Vegas so much more than CET, but they just don't care about my play, so I'd rather go somewhere else.
     
  2. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    $360 MINUS the cost of the room, so why were you expecting any backend comps?
     
    Last edited: Mar 22, 2017
    Another NGO trip. QQQQ/NYNY
  3. h0und10

    h0und10 VIP Whale

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    You were also staying at Aria.. same level of play at say Luxor and you probably would have had more off. Aria is tough on comps!
     
  4. jeffers102

    jeffers102 Tourist

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    Sorry, I didn't mention it in the first post, but the room was full price. So, I payed for all charges outside of that $50.
     
  5. Its Only Money

    Its Only Money VIP Whale

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    What are you basing your theo on? What was total time at tables and average bet? Did you get these numbers from the host on duty or are your numbers rough estimates? Aria has been pretty good to me and I am on the low end for them. I average 4 hours a day and between $100 - $150 per roll at the craps tables. I usually get 3 nights with no resort fees and no black-outs, I'll get between $100 and $200 in resort credit. I always go in and ask for my totals when I am done for the trip.

    I did notice on my SB trip that I was rated below my actual level of play. I checked with the host on duty the night before I checked out and then again in the morning. My last session average bet was under by about half, it was a good session and brought me back from the dead, they also had me short on time for that one too. I never like to ask at the table, but next trip I will be sure to have them check.
     
  6. The Rumor

    The Rumor VIP Whale

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    With a $1,500 gaming budget you were at the wrong MLIFE property. Go to NYNY/Excal/etc.
     
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  7. rgrif57

    rgrif57 VIP Whale

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    Much like CET, Mlife has levels of casino to match the play. I personally loved NYNY when we stayed there and if we left CET would stay there again same with Mirage. We are mid to hi-mid players and will stay once in a while at Caesars but for the most part stay at Planet Hollywood so we can better insure back-end and some front end comps. You say you paid for all so apparently the comps at Aria are not for you but made NYNY or Mirage will be................Rick
     
  8. eaglejohn

    eaglejohn VIP Whale

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    you don't get crap for table games at mlife
     
  9. Patman

    Patman VIP Whale

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    Since you paid for the room, and if you calculated your theo correctly and they had you down for about that then, yeah it seems pretty light. Did you ask them what they had you down for hours played and avg bet? I've also had several times where they rated me much lower than I thought I should have been. I tend to check more now after a session.

    Mind you $400 theo per day for 3 days at $50 avg would seem like about 2 hours/day if I'm calculating it correctly. At that rate they may not have counted some of your play.
     
  10. smerrian

    smerrian View from Bally's

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    I found the same thing with MGM...no comps for the mid-low roller. I left them years ago. I'm happy with my free vacations to LV. My April/May trip is 17 days long...all comped rooms, most of my food will be comped. With the savings I'll rent a car for 2 weeks while I'm there ($322 for a mid-size for 2 weeks). My bankroll for the 17 days...between $3,000=$4,000. What a great vacation!...and MGM can go f**k themselves! (I do love stopping in to see the Bellagio fountains and conservatory).
     
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  11. JeJas

    JeJas VIP Whale

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    Have you asked about your theo?
    They may have very different number than your own(1500).
    I always assume the high end places don't count your red chips.
     
  12. Nittany1

    Nittany1 VIP Whale

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    I am starting to believe there are directives from top management to rate players below their actual average.
    It happens too often to be an accident.
    This does not just apply to MLife.Last Two stays at CET properties the same thing happened.
     
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  13. BarelyHangingOn

    BarelyHangingOn VIP Whale

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    I have stayed at the Aria three times in three years

    Twice payed through travel agent and last year paid for.

    First year didn't use our cards because we could never get them to work half the time gambling. That was on me for not getting new cards.

    Second trip we gambled smallish but got some great offers for 2016. Even at places we had never gambled at like the Mirage for example. Mostly discounted rates and the odd offer for food and gambling. Good enough for us. We were happy with that. It was a pat on the back for us.

    Third trip (last December) we got a good room rate and upgrade to corner suite. We gambled a little less at Aria and we put some money in at the Mirage for the first time.

    Right now, I have no offers other than Tier and and offer rate from Aria which isn't that great considering what they gave us before. I realize the time of year is quite different. I get it. To have no offers at all from anywhere else when they were throwing them around last year is odd.

    So wife and I were going to go back in April or May if we could strike a decent room rate.. Eyeing the Mirage but we have no offers. $70 one night and $260 the next night. It's basically not happening for us.

    I would never expect free rooms but a decent rate for the amount of gambling which they gave us before would have sent us back.

    So we are debating maybe the Orleans for a couple of nights and maybe something cheaper CET wise on the strip.
     
  14. Chuck2009x

    Chuck2009x VIP Whale

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    Your theo has to be off. Or at least whatever they rated you for theo is off. $1,200 in theo should have gotten you at least 2 nights comped in a regular room, if not 3. Even at tight-ass Aria.

    $50 in backend implies a theo of no more than about $150-ish.

    Something's missing from the picture. $1,500 actual on a $1,200 theo loss is way better than you would have done if you had a "bad" trip.
     
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  15. Drewm1972

    Drewm1972 VIP Whale

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    There are lots of excellent comments left by other VMB's but to add Aria is toughest hotel to receive comps; I verified w my local MGM host also MGM Grand Vegas host as well. I think bellagio is another tough place to receive comps too. But give it a few months and check back Mlife website you might have some corp offers... good luck
     
  16. Fafa2e

    Fafa2e High-Roller

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    I agree that MLife appears to be pulling back on comps for the mid roller. I would normally get two to three nights comped with about $100 in freeplay and/or resort credit. I do not have any comps for my upcoming trip at the end of April and my discounted room rates are not much better than I could get booking as a non-MLife member.

    I budget about $1k to $1.5k per day for gambling and bounce around to different games, BJ ($50 avg), Craps ($50 avg), Carny Games like LIR, 3CP, High Card Flush lower limits, but usually don't give my card, VP (Max Bet $1 DDB), Slots (Max Bet $1 Top Dollar & Various Other).

    I gamble pretty much all day, but I tend to bounce around and don't sit for hours at one game, so maybe I'm not getting rated for the hours because I'm not spending enough time in one location, but I still think my play is enough to warrant a three night comp in a standard room at MGM Grand.

    This trip in April may be my last stay at MLife Properties, even though I prefer the MLife properties like the OP, unless they return to providing 3 night room comps at a minimum.
     
  17. LB9

    LB9 PH Blackjack Degen

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    If you took your play over to CET you would possibly be treated SLIGHTLY better but like said above, expecting anything above a hotel comp at the front end- which you didn't get here?- is probably unrealistic. To give you an anecdote, I've lost roughly 2k-2500 the last few trips to Vegas, all at CET properties where I stay, playing blackjack between $40-75 a hand and for at least 4 hours a day (usually 2-3 nights per trip). I've asked for some charges to be taken off at the backend and they didn't take anything off. Compare that to MGM properties, in this case Aria, and the odds of anything being taken off for your case is even less. My point is that this is what is to be expected unfortunately, especially with a property like Aria (and a company like MGM).
     
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  18. Its Only Money

    Its Only Money VIP Whale

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    If you're not using your card, how do you expect them to track your play and reward you? I think we all have an idea of what we are playing and for how long, but if we aren't asking and verifying at the tables we have no idea what they are putting in the system. For my Memorial Day trip I will be sure to ask each and every time I leave the table, this is our only way to make sure that we are being rated correctly.
     
  19. cjcjcj

    cjcjcj High-Roller

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    ARIA doesn't car about low or mid or mid high players. As one poster said on here Aria hosts walk around like their shit doesn't stink.

    I gave them decent play and paid for a slot tournament while staying at A DIFFERENT MLIFE resort and touched base with a host after doing 15k coinin at Aria (while not even staying there) and wanted to see what he can offer me to stay there --- his offer was worse than my then current Mlife corporate offer!! No thanks.

    I avoid Aria now unless I'm just dropping by.

    Your play would be welcomed at Mirage or Nyny/Excal/Luxor.
     
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  20. Nevyn

    Nevyn VIP Whale

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    How many hours of play are we talking for your home estimated theo?
     
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