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host pressure

Discussion in 'Comps' started by suthrnoutlw, Dec 13, 2016.

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  1. Snidely

    Snidely VIP Whale

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    Since I'm such a pessimist, I'd take what she wrote to mean as "If I can pressure him to play a lot, good for me! and he pushes back, I'll say I was just kidding."

    But, I don't deal with hosts or gamble at your level so maybe I'm way off base here
     
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  2. VegasGroove

    VegasGroove VIP Whale

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    Sounds like she is backpedaling.
     
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  3. suthrnoutlw

    suthrnoutlw Low-Roller

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    good point, im beginning to think hosts aren't even worth the hassle lol
     
  4. Peachiekeehn

    Peachiekeehn High-Roller

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    She's full of crap. She was trying to get a big bonus out of you!
     
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  5. blkshirt

    blkshirt High-Roller

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    I don't know that I'd say that. My father in law had a host at the Palms, not at Cosmo, and I would reach out to her when my wife would stay at the Palms and she always took care of us. She's tried as well now at Cosmo, but we've always seemed to pick horrible times (Cisco had a big thing at MGM and a lot of the higher ups were at Cosmo, NYE isn't cheap, etc..) That's not her fault, but we have a good relationship with her and plan on seeing her when we go here in about two weeks. It just depends where it is and who it is.
     
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  6. WichitaMuskie

    WichitaMuskie VIP Whale

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    It's hard to pick up tone in email. If she was trying to be silly, you'd think she'd throw in an emoticon just to be sure the OP understood. Particularly, as has been mentioned, that it was the first interaction between the two.
     
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  7. irmster

    irmster Low-Roller

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    I don't like having a host these days. I don't find my offers any better than the central marketing ones, particularly at Wynn. I've tried to book the central ones without involving my host, but it always gets referred to her. At Cosmo, I've turned down the offer of a host and just book the offers when they come. (I used to have a great host at Aladdin//PH when I stayed there who really looked after me).
     
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  8. leo21

    leo21 VIP Whale

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    Forward the emails to a supervisor and see if they found it funny.
     
  9. mdm4sfest

    mdm4sfest VIP Whale

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    Cherokee should be blowing you to play there. For hells sake, they just put a post on Facebook today how they were offering $59 rooms for non TR members with the possibility of them being free for TR members. They offer me free mid-week rooms all the time and Im from Cleveland. However, the past few years Ive been flying to see my brother in ATL and we roadtrip up to Cherokee for 2 nights but I sure as heck dont invest the same coin you do. That place is filled with old zombies anyways but literally you getting a free room there should be expected...
     
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  10. vegasdev

    vegasdev VIP Whale

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    well at least she did try to clean it up a bit. sounds fair enough. ill go out on a limb, I don't want to sound sexist, but.... I would guess that she was hired for her looks, not her smarts or experience. it is ok for a host to be casual or friendly, but it can be done while maintaining professionalism. that initial offer letter from her was downright tacky. I would say put it behind you, enjoy your visit and win BIG! and BTW, thx for sharing an interesting story.
     
  11. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

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    Cherokee supposedly has the largest number of 7 Star players visiting it, plus, there aren't a lot of rooms there.
     
  12. LOCALGAMBLER77

    LOCALGAMBLER77 Local Las Vegan

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    You are so wise to do so. I completely stopped playing at the Cosmo because of two bad hosts in a row. I had lost $4000 in two days and asked for a food comp at Cosmo and she told me I hadn't played enough. Much pressure there to play. Not for me. I like being just another number at Harrah's/Caesars.
     
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  13. CoveredinBeer

    CoveredinBeer Low-Roller

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    I frequent Cherokee and thought at the beginning the host was being cheeky. It's not appropriate, but I would have been shocked if she was seriously pressuring you. Last year was my first Second Tier Diamond trip for Caesars and I didn't give Paris the play that trip deserved because I felt I had already earned it like you do. I think that's the case because I heard nothing about it and have experienced no reduction in comps.

    I'm not saying you shouldn't feel upset because I know what it takes to be 7 Star, but maybe give the Cherokee host the benefit of the doubt for making a bad joke.
     
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  14. pfunk

    pfunk Low-Roller

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    Here's what I've learned about the CET host system. It's a sales organization and is treated as such. You, the player, are the customer. It's a high stress job being a host and they are under an enormous amount of pressure. Did you get a bunch of marketing asking for your e-mail? Well, the hosts have a quota that a certain % of their customer list has emails on file. They also are graded on those surveys they ask you to fill out. The most important question is the last one about whether or not a host reached out. A couple of negatives and they are on probation. If you are a high value customer like 7*, you do have some leverage. The way the system works, a player's total theo for the previous year plus a growth % is added to the host's quota for the following year. Playing up to previous year's play only gets to the baseline. They don't really make any money off of you. However, if you stop altogether, they are screwed as they have to make up your lost business from somebody else. Therefore, you can stretch your host as a 7 * even you're overcomped slightly. I say slightly, as their bosses do look at that. Playing the every other year game is a good tactic. Go from 7* to no play to 7* over a three year period. You will get mad love the first and third year as you are super profitable for the host. The middle year, take advantage of the benefits and play elsewhere.
     
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  15. JeJas

    JeJas VIP Whale

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    I love those hosts who give pressure! That's what hosts are made for.
    Hosts are made to separate your money from you faster.
    They are the tools for the casinos to make more money in the name of helping the players to "improve their experience".
    I have hosts in many different casinos, but in total I only used a couple of times a year, when I have special requests.
     
  16. Funkhouser

    Funkhouser In Charge of the Big Door

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    I feel the need to chime in on a couple of things. First off you should never feel obligated to meet a certain level of play on a marketing offer or upfront comp. These are solicitations or earned benefits as part of the players program. Although you will see in the fine print that the casino has the right to amend all offers. You are typically coded to a host and they are in the business of player development. They do get paid based on ADT of play and comp benefits. Obviously for busier and high demand properties / dates / events, they want to fill rooms with players who are going to gamble and influence their compensation. It's a psychological game on some levels, since the hosts job is to add a personal level of service, assist you with onsite needs, and make you feel special so you keep gambling. On the other side of the coin, if you engage a host for a special request (room on a busy weekend, special type of room, additional comps over offer, etc) you are generally obligating yourself to at least meet past expected play. You are free to gamble as you like, but if you low play a host more then a few times they have gone out of their way, don't be surprised if they become a little crotchety.

    I always feel it's best to be upfront with a host if you have any questions about expected level of play. Everyone has an off trip, and I like told a host one time. Constant loosing is not a form of entertainment, so If I am having a beat down early in the trip, I may switch up a little to change my luck. But playing lower then your past average will effect future casino marketing offers.

    Lastly Cherokee is not owned by CET but operates under a management agreement with the Eastern Band of the Cherokee Nation. What that means is they pay CET to license the name, use the player club, and manage the property / gaming license.
    In return CET gets an operating fee and a cut of the gaming revenue. So for the tribe the gaming overhead cost is a little higher. Given the lack of competition in that area and recent capital expenditures, it doesn't surprise me that you came across a host who is trying a little psychological pressure. The great thing about CET is they have properties all over the country, so if are willing to travel there are plenty of other places in their portfolio to visit. I really like New Orleans and Gulf Coast. Next
    year I plan to visit Phoenix and Southern Cal.
     
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  17. Drewm1972

    Drewm1972 VIP Whale

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    Well friend, I'm glad it worked out....:woohoo: I still don't see how that was "silly" I would minimize relationship with her.
     
  18. Drewm1972

    Drewm1972 VIP Whale

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    Did you responded to her yet? What did you say? If not you should just totally ignore her... just my 2 cents. Again I'm glad it worked out for you...as you can see majority of members do agree she was being "silly" lol :nono:
     
  19. Flowers

    Flowers VIP Whale

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    I'd be pissed. I don't find her comment amusing in the least and her comment after the fact that she was joking my gut says isn't genuine. Her comment/the whole exchange would leave a bad taste in my mouth and yes, you EARNED that trip putting in a lot of coin in over the year. IMO, time for a new host for sure.
     
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  20. Multifarious5

    Multifarious5 VIP Whale

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    This reminds me of when you have a kid being mean to another kid, and when the kid being mean is called on it, he/she says "it was just a joke".

    It's not OK for kids....it's even less OK for adults. I am glad you addressed it.

    "I hope you play a lot" could have been a "silly" mistake. (Though I'd still doubt it.) "You NEED to play a lot" was not a joke in my book, you just called her on it, and she backpedaled.

    And who knows, maybe you just caught her on a cruddy day, we all have them, and hopefully she'll be better in future dealings.

    On a positive note, maybe your setting up parameters, letting her know you can go without the comps, might make for a smoother relationship moving forward.

    Good luck!!!
     
    Last edited: Dec 13, 2016
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