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Harrahs Metropolis

Discussion in 'Non-Vegas Trip Reports' started by sabrina, Jan 3, 2017.

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  1. sabrina

    sabrina High-Roller

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    My Trip Report

    My friend and I went to Harrahs in Metropolis last night. We are 50 ish females and are both Diamond tier with CET. We had a lovely dinner at Bridges with a glass of wine each, the waitress encouraged us to go for the bottle...but we didn't.

    We proceded to gamble and I had two more glasses of wine over the next 5 1/2 hours.
    I went outside and upon reentry the young female security guard stopped me and wanted to see my ID
    and she was not friendly. Normally all the staff are very friendly and accommodating.
    I ask her what was going on and she said I appeared intoxicated. I told her I had wine and was staying there and not driving, and was not overly intoxicated. She told me should couldn't let me gamble "in my condition"
    The supervisor came over and they told me I could go in the gambling area if I promised not to drink. WTF

    I found my friend and told her I was going up to the room. I didn't tell her what happened till the next morning. She said you were not intoxicated - I said I know.

    anyway that has been my home casino since it opened in the 90's, and I have never had any problems.
    If I had been overly intoxicated (and I have been) I would have said ok and not been upset. They offer you a drink every 5 mins, encourage bottles of wine at dinner and then tell you you can't gamble.
    I didn't see them stopping any other guests and there were plenty of people drinking more than I was.

    anyway I am left SMH
     
  2. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    I would send a note to the casino management. Or at least mention it on the survey (if they send you one). Take all of the emotion out of it and just state the facts.

    If they want your continued business, they should at least acknowledge their "mistake".

    I always make it a point to note the good and bad things on the surveys that they send out.
     
    Another NGO trip. QQQQ/NYNY
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  3. sabrina

    sabrina High-Roller

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    I left my casino host a voicemail, emailed corporate and posted it on Trip advisor.
     
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  4. nostresshere

    nostresshere Mr. Anti Debit Card

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    Sounds wrong, but....

    If you send a letter, they now have the word of two employees vs yours. Where do we think this will end up?
     
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  5. sabrina

    sabrina High-Roller

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    I know they will think I am just a grumpy drunk and they don't care. and I also know it will end up no where. I just wanted to vent.
     
  6. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    Not sure about that. CET doesn't need to lose any additional customers. You don't know if this has happened before with the security guard and casino manager. When complaints start to mount, there is a time when the casino starts to look at "what are we doing wrong".

    IMHO, making a complaint was the right thing to do, if not just to get it off of your chest.
     
    Another NGO trip. QQQQ/NYNY
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  7. eaglejohn

    eaglejohn VIP Whale

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    don't wear heels LOL
     
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  8. nostresshere

    nostresshere Mr. Anti Debit Card

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    I agree - a letter would not hurt. If it is a repeating problem, it most probably will get attention. If it does not happen much, well...
     
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  9. sabrina

    sabrina High-Roller

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    I will post if I get any sort of reply.
     
  10. sabrina

    sabrina High-Roller

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    The follow up to my complaint was from my casino host... One of my complaints was that I did not get to 2500 tier credits and stopped at 2200.
    so my bonus was only 1000 TC . My host supervisor added the missing points and the extra 4000 bonus TC,
    They were very apologetic and nice.
    What I realized was my concerns should have been directed towards the head of security. but its over and I appreciate my casino host and his response.
     
  11. blkshirt

    blkshirt High-Roller

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    Smart, as had you been able to continue gambling, you probably would have hit the 2500 mark...
     
    2020 Trip Take3???
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