I know it's a long read so thanks in advance to everyone who scrolls through and responds. I'm playing table games at a Harrah's property and after I cash out I ask a pitboss if they can do a comp for the buffet. They print out a ticket no problem and sign off. Use the comp and after put my card into a machine and see that the money was taken from my rewards credits. Comp was for 25% more than the buffet cost so not only did I get screwed out of my floor comp but paid 25% more than if I just swiped my card at the cashier. Figuring this has to be a mistake I go to Total Rewards but they are no help. They tell me to go to the pitboss who wrote the comp. I go see the pitboss and they are new so they hand it over to a more experienced supervisor. He tells me that since I have points that they are going to deduct them for the hand-written comp. I explain that I've had dozens of hand comps at various Harrahs properties over the years and never once have the points been deducted from my balance. Kind of defeats the whole purpose of the hand comp in the first place. I also explained that I now paid a 25% premium by using the comp instead of just swiping my card. I try and explain what I assume he already knows that a hand comp is separate from reward credits. He then tells me that Harrah's will take the points but 99% of the people playing in the room right now don't have a reward credit balance so he just overrides it and prints them a comp anyway. At this point I'm kind of irked but still polite. I point out that I'm being penalized for having points on my card and the comp I used should be applied the same as it is for other players. He doesn't know what to do and seems confused so he tells me he is going to call a casino host. Great. This is now getting way more involved than I ever thought. I could really care less about the credits now but it's the sticking point of removing my credits while 99% of the room doesn't have the same comp applied to their balance. Basically I feel deceived. To me it feels like they took the money right out my pocket after smiling and signing off on a hand comp which should have been based on my play at the table. About 20 minutes later comes the casino manager. He starts off on the completely wrong foot by pulling me aside and asking me "what my problem was". Just imagine the most arrogant condescending tone and attitude. I explain again that I've never had a hand-written comp given to me and then removed from my balance. He then starts lying to my face that this is Caesars policy and every casino removes your points from these comps. I tell him I completely disagree and that this is not in fact Caesars policy and he could check my account for the various hand-written comps that have been written for me in the past two months but he refuses. I then ask why everyone else in the room gets a no points comp but I'm being penalized. At this point is where I feel he really steps over the line and he starts in about how its because he values their play and they aren't someone who has their hand out looking for something for nothing. I'm sorry, what? That was pretty insulting. The pit boss is the one that wrote the comp. It's their discretion on wether or not to give it to you based on the play they saw. He adds a few more jabs and tells me if I don't like it I can talk to corporate about it. He then walks away from me midsentence and I say that I guess I will have to because you are being a real a**hole about this whole thing. Not the best thing to say, I know, but he was extremely insulting up until that point and was being a serious jerk. I know what you are thinking "there are two sides to this story" but I promise you I never once got arguementative or raised my voice or caused a scene. It wasn't until the very end when he walked away from me midsentence that I broke character for a brief second. This sent the guy into a tailspin. He immediately pulls out his phone, calls security and tells me I'm done playing there ( I wasn't playing at the time, just waiting since the pitboss said someone was coming to talk to me). I said I know, don't worry, I wasn't playing and was already in the process of telling the person I was with that we were going. They grab their chips and we walk out to go to the cashier and leave. There are multiple entrances to this room and as we are walking out he comes out another entrance and basically starts harassing us. He follows us to the cage and calls on his phone again. I'm completely trying to ignore the guy and he continues to try to get me in a confrontation. I explain that we are going and have no intention of staying. At one point the girl I was with actually looks at me and asks "why is he harassing us?" She was at the cashier line at the time waiting to cash her chips so we could get out of there. At this point the guy starts demanding my id. I refuse and then he starts in about how the metro police can deal with me then. Seriously? I'm leaving. I'm not drinking, I'm not creating a scene, I'm not loud, I'm just trying to get out of there. I tell the person I'm with I'll just meet them by the car and this guy starts in about how he is thinking about banning me from ALL Caesars casinos. Are you F%^&* kidding me guy. Apparently he was behind me the whole way out with three security people. Should I have said he was being an a**hole? No, of course not. Was he being one? Yes, absolutely. Was I drunk, cheating, beligerent, creating a scene etc... No. A lifetime ban from all Caesars properties, Really? So here's my question. What happens if I were to go back into that casino? I never gave my id to him but I did give my player's card earlier in the day so I assume it wouldn't be too hard to figure out who I am. Is security going to be looking for me? Is my card going to be flagged as soon as it's put into a machine or table? Do casinos like this use facial recognition software and will I be a part of that? The downside is that I really like this casino and some of their games that I don't have by me so I do want to go back.