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Had to Cancel My 2 rooms at the Linq

Discussion in 'LV Strip Hotels' started by forgivemysins, Apr 1, 2024.

  1. forgivemysins

    forgivemysins Newbie

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    I ducked, dodged and continued to turn a blind eye at the horrid reviews on The Linq but yesterdays Bed Bug review with Proof was a ultimate deal breaker for me. What has become of Las Vegas strip hotels? Will the customer service, hospitality and maintenance upkeep ever come back again? I'm tempted to stay a newer hotel just because it simply and hopefully should not be run down....

    Another thing I noticed on Google reviews is that a lot of the 5 star reviews have No Context and are submitted by a "local guide" so they seem planted, intentional to get the star rating back up among alot of these hotels. The reviews with context, pictures etc are usually bad reviews and seem to be submitted by people who actually stayed at the hotel and are giving a honest review.

    I'm sorry but the hospitality industry is absolute dog ish right now.
     
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  2. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

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    Bed bugs are almost a given at just about every hotel at one time or another. The big thing about those is how the hotel handles the situation when it's reported to them, so, as long as that is made up to me if I was to find them, then I wouldn't get too worked up about it... plus I take a lot of reviews, good and bad, with a grain of salt.

    That being said, the last few years, I've personally seen a general decline in maintenance at many of the lower tier Caesars properties. In my most recent stays with their hotels, I found general repairs weren't being done at Flamingo in the hallways (large trash cans catching water from the ceiling that didn't appear to be emptied the entire week) or trash left outside the elevators for several days at Linq.
     
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  3. ohcraps

    ohcraps Full press - keep the change!

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    I agree with your assessment @forgivemysins but one should only go to Linq for these reasons:
    • You just want a place to sleep.
    • You want a central location on the strip.
    • Relatively cheap rates for a strip room
    • You wanna party or be around folks that have an age closer to 20 than 50.
    I assure you that the Linq is NOT known for its customer service, hospitality and maintenance, and never has been.

    On that note, I stay there quite a bit. :haha:
     
    Last edited: Apr 3, 2024
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  4. huskermike

    huskermike Dice Enthusiast

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    Agree, except it’s not just the lower tier properties. It’s all of them.
     
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  5. vegasdev

    vegasdev VIP Whale

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    Most Vegas hotels should no longer claim to be in the "hospitality" industry unless they are very very high end. Bed bugs or not.
    FWIW, I had my bed bug experience at Circa and it is a much newer property.
     
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  6. Fraggle

    Fraggle People Watcher

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    There are certainly alot of fake review bombs with a number of properties these days. I use tripadvisor and 'unselect' the 5 star reviews and sort by recent. That is usually a pretty good barometer of what is going on. In terms of the Linq, it has *always* been the worst at customer service. The casino is kept fairly clean, and usually has a decent party vibe going, but its also extremely evident when you are near check-in that it is an unmitigated disaster at the best of times. They squeeze people in a small area for the checkin machines, and most are broken. People are also not the best when using technology to check-in I guess, because there are always people freaking out at the machines. When there are problems with the room the queue to get it resolved is equally as insane. The number of times I have seen people completely lose it and have to be escorted out... its incredible. For context I like playing the wicked machine bank that is directly opposite of checkin, so I see it all lol..

    My own experience with the rooms is that they are barely maintained or cleaned. I took a facecloth and ran it over some of the furniture surfaces and it was soot black. There were pringles on the floor near the bed, which are a fairly noticeable chip.. The only reason I had a night there was it was the only thing I could get during F1 that was comp. I probably should have just paid to stay downtown.. I didnt bother complaining to anyone about the room because the line to see anyone at the desk was always intense. I left a pretty detailed email with my host though and got a bottle of wine at the cromwell my next trip in feb lol..
     
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  7. BBright

    BBright Low-Roller

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    I have to say that I’ve noticed a significant improvement at CET in terms of cleanliness and maintenance’s during the last two months. I stayed in a PH Standard King and Resort vista, paris standard king, and Caesars Octavius in February and March and they were impeccable compared to previous visits or what I see on TripAdvisor photos. I even noticed they had touched up the furniture and headboard in the Octavius and the carpets had all been cleaned. Planet Hollywood was the most noticeable and surprisingly pleasant.
     
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  8. don1701

    don1701 9.169,23 km from Stagedoor

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    Agree, CET seems to put way more into Caesars (obv) and PH maintenance than other properties. Now if they could finally have someone check keys at the PH elevators from about 1am to 4am, it would be such a "cheap" but good upgrade...disclaimer, haven't stayed on the PH-doom-floor (6th floor, pool) in quite some time
     
    no more tentative, VEGAS BABY
    no more tentative, VEGAS BABY
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  9. EzE

    EzE VUP Guppy

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    I'd have to agree that maintenance is up at CET properties recently. The issue is the damage was already done by the years of not keeping things up. Lots of scuffs, dents, broken panels, broken knobs, handles on faucets, and other things like that. I used to do the fill my tub up and run the jets with some soap out of OCD, but the last time it was more out of necessity as the water was quite not clear and murky when the tub just started filling up. I actually googled to see if there was some LV water issue or something it was that murky. Fill drain, fill and soap with jets and it was clear so must have been the tub.
     
  10. dankyone

    dankyone VIP Whale

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    I agree, CET props (especially CP) seem cleaner than they have in a while, but there are plenty of things irretrievably broken. It’s rare to check into a room at CP when there isn’t a broken lamp, burned out lightbulb, hanging curtain, frayed carpet, or something like this. They have finally cleaned the glass covering the wooden tables in rooms which had been filthy since covid.
     
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  11. Castle

    Castle Slow Roller

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    I remember my stay at the Linq in 2022 back when I had no comps, first time in Vegas since over a decade and was surprised with how clean the room was. Everyone told me the place is a dump, but I didn’t think so. Location was nice, it was cheap, definitely can’t compare it to higher end properties, but you get more than you pay for
     
    Birthday trip (Plaza, D, Paris)
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  12. huskermike

    huskermike Dice Enthusiast

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    I’ll just add that my Augustus Fountain View room Super Bowl week was the dirtiest room I’ve ever stayed in at CP. Dust everywhere. Bathtub drain broken. Slow running sink. Couch irreparably stained. Really bad. Had it not been Super Bowl week I would have checked out and moved somewhere else. In all fairness I had just checked out of the Skysuites. So the contrast was quite alarming, but even taking that into consideration it was very dirty.
     
  13. Tank45

    Tank45 VIP Whale

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    I have 4 kids so most CET rooms seem pretty nice and kept up well to me
     
    Yearly "work trip"
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  14. SeattleSteve

    SeattleSteve Low-Roller

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    I booked the linq for my first of two trips to vegas late 2022.

    I made the mistake of looking at reviews from a particular website and almost cancelled.

    The room was fine, great even for my purposes, which was mainly getting to IN N out whilst very drunk as quickly as possible.

    2nd trip I did Horseshoe , which was even better, as my purpose evolved to getting to Ellis Island as quickly as possible in a drunken state.

    Horseshoe had an in-room fridge! Linq, did not.
     
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  15. dankyone

    dankyone VIP Whale

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    And I will just add that that is very typical of Augustus rooms now. Some of the jacuzzis don’t work and the plastic panel is literally falling off the front of the bathtub. Faucet knobs/fixtures sometimes just pop off in your hand. Lampshades aren’t attached to lamps. Etc. These are supposed to be their best rooms. They have great views and they are big…but otherwise not so hot these days.
     
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  16. huskermike

    huskermike Dice Enthusiast

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    In all fairness most of the CET rooms I’ve stayed in for the last couple of years only seemed like 2-3 kids lived in there for a year before I arrived.
     
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