i have been going to Great Blue Heron casino in Port Perry Ontario for years. I use the players card and play roulette at about $500 per spin. There is no hotel on site so basically any comps are for the resteraunt. I only go there about once a month, I was there a few months ago and got a cheap meal for about $25 and asked at the desk how much I had in comps and they told me about $250. The next time I go is about a month and a half later, I decide I want to eat before I start playing and go to the players desk and ask for a $25 meal voucher to which I'm told, you don't have anything available. They changed over to a new players card program and everyone went to zero. I complained And askEd to speak with someone. An executive host came out and basically told me they don't care about my $500 a spin play but if I were a premium player we would be having this conversation in the managers office. I fligured I wasn't going to get my $250 in comps back... If I had known I would have used them all up beforehand. So i said that's fine just give me a meal now and I'll build enough comps up quick enough. I was told no comp for me. I emailed the casino with my complaint to which they offered a $50 match play.The next time I showed up, the players desk had about a half hour wait. I'm not standing in line for a half hour for a $50 match play. So then I go over to the table and buy in for $600, pit boss asks if I have a players card, I said no I don't have the new one yet but offered him my drivers license to which he replied no they can't take that, you need to go to the desk to get a players card. During a break in my play I notice no line up at the desk so walk over and the woman tells me, oh I can't give out new cards here you have to walk over to the old casino and go to that desk.... I begrudgingly Walk over but notice that line is about a half hour wait... No thanks. So go back over and continue playing at about $500 per spin... Not rated no comps, plus lost my previous comps. The change over in management at Great Blue Heron has made the customer service experience atrocious. Anyone else go to this casino and notice the downturn in customer service there? Anyone ever experience something similar at your home casino? In Vegas $500 a spin at roulette for 4 hours each day would have you full room comped and all Im asking for is a f*!$ing BLT and fries.... So frustrating because I really used to enjoy that casino but I think I'm done with it.