Our granddaughter is with us for 4 weeks every summer, and this year she wanted to swim with the sharks at the GN.
TUESDAY
We got there about 1:30 on Tuesday 7/1 thinking that the whole afternoon we could spend at the pool swimming with the sharks, well, as soon as we get there, we notice a sign outside of the pool "pool closing at 2:00, for private event".
Try and explain this to a 7 1/2 year old. That shot that. Nobody at the front desk was aware of this happening until that morning. Had we been told at time of reservation, I would have moved us 1 day later. Then that same event did fireworks from the top floor of the parking garage. We didn't find out about them until later after check in. So it was too late to move to a room with a view for the fireworks, or to a quieter room. we weren't given a choice.
We were hoping for the north tower as I have heard/read it is better, but they put us in the south tower way in the back we had a room w/ 2 full size beds. Needed a golf cart to get to the room from the elevator. What a hike for Ciara's tiny legs. Ate dinner in the buffet, was good and tasty, but, still in a bummer mood with the pool being closed.
WED
Ciara and grandma got up early and went to the carson street cafe for breakfast then to the pool.
The pool officially opens at 10:00 am. We were there at 9:15 to make sure we had some chairs.
Ciara was the first kid down the water slide.
All was fun until the sun starting getting a bit brutal. So grandpa and I decided to check into renting the day bed. So we did that and it was great. Although Ciara didn't use it much as she was busy in the "best pool ever". Grandpa and I enjoyed the shade. The pool side servers didn't know who we were while sitting in the regular chairs and then as soon as we were in the day bed, they were extremely attentive.
Ate lunch pool side and Ciara only took a small break for that and back in the water she went.
She went down the slide 24 times.
at 5:45 pm all the lifegaurds told everyone to get out of the water.
We watched until 6:00 to see what was going on and finally asked and apparently someone (adult) vommitted in the pool and they have to get clearance from the board of health before they can let anyone back in the water.
So up to the room we went and by then Ciara was showing fatigue,,, big time....
showered her up and went down for some quick dinner in the Carson Street cafe. Food was very good and Ciara was falling asleep. Score.... Pool 1, Ciara 0
THUR
Grandma was up at 4:00 AM and showered and downstairs by 5:00 am to do some last minute gaming and get some coffee before the others woke up.
Contributed $40 to the economy.
Before check out, I took Ciara with me to the players desk to see if we qualified for any comps.. and the lady behind the players desk informed me that "she" ie.. Ciara ,can't be in this area as it is a gaming area, I proceded to tell her that I just wanted them to run the comps as we are checking out very soon. They wouldn't even listen to me, so I tossed our player cards and room keys in the air and walked away.
checked out at 8:20
and asked to speak to the hotel manager as we were very upset about the pool being closed the first day with no notification and no notification about the fireworks. and of course the way I was treated at the players desk.
He comped the day bed. and apparently the players desk people picked up our cards because he said we had all of our food comped by the players booth.
OVERALL OPINION
We think is a nice hotel, and the rooms are very Treasure Island ish... but, with full size beds.
The salt water pool is to die for. Not much shade in the mid day...
.
Great rates on the rooms for a quicky run away to entertain the granddaughter.
Overall customer service and eagerness to please the customer... I would give it a 4, with 10 being best.
The south tower is a huge, long, haul from the casino or the pool, or anywhere else for that matter.
Will stay there again next year when she is visiting, only for the pool and the North tower.
Daybeds/cabana's are the only way to go when planning on spending the entire day at the pool. Well worth the $$$.
thank you for your time reading
3cats aka Grandma
TUESDAY
We got there about 1:30 on Tuesday 7/1 thinking that the whole afternoon we could spend at the pool swimming with the sharks, well, as soon as we get there, we notice a sign outside of the pool "pool closing at 2:00, for private event".
Try and explain this to a 7 1/2 year old. That shot that. Nobody at the front desk was aware of this happening until that morning. Had we been told at time of reservation, I would have moved us 1 day later. Then that same event did fireworks from the top floor of the parking garage. We didn't find out about them until later after check in. So it was too late to move to a room with a view for the fireworks, or to a quieter room. we weren't given a choice.
We were hoping for the north tower as I have heard/read it is better, but they put us in the south tower way in the back we had a room w/ 2 full size beds. Needed a golf cart to get to the room from the elevator. What a hike for Ciara's tiny legs. Ate dinner in the buffet, was good and tasty, but, still in a bummer mood with the pool being closed.
WED
Ciara and grandma got up early and went to the carson street cafe for breakfast then to the pool.
The pool officially opens at 10:00 am. We were there at 9:15 to make sure we had some chairs.
Ciara was the first kid down the water slide.
All was fun until the sun starting getting a bit brutal. So grandpa and I decided to check into renting the day bed. So we did that and it was great. Although Ciara didn't use it much as she was busy in the "best pool ever". Grandpa and I enjoyed the shade. The pool side servers didn't know who we were while sitting in the regular chairs and then as soon as we were in the day bed, they were extremely attentive.
Ate lunch pool side and Ciara only took a small break for that and back in the water she went.
She went down the slide 24 times.
at 5:45 pm all the lifegaurds told everyone to get out of the water.
We watched until 6:00 to see what was going on and finally asked and apparently someone (adult) vommitted in the pool and they have to get clearance from the board of health before they can let anyone back in the water.
So up to the room we went and by then Ciara was showing fatigue,,, big time....
showered her up and went down for some quick dinner in the Carson Street cafe. Food was very good and Ciara was falling asleep. Score.... Pool 1, Ciara 0
THUR
Grandma was up at 4:00 AM and showered and downstairs by 5:00 am to do some last minute gaming and get some coffee before the others woke up.
Contributed $40 to the economy.
Before check out, I took Ciara with me to the players desk to see if we qualified for any comps.. and the lady behind the players desk informed me that "she" ie.. Ciara ,can't be in this area as it is a gaming area, I proceded to tell her that I just wanted them to run the comps as we are checking out very soon. They wouldn't even listen to me, so I tossed our player cards and room keys in the air and walked away.
checked out at 8:20
and asked to speak to the hotel manager as we were very upset about the pool being closed the first day with no notification and no notification about the fireworks. and of course the way I was treated at the players desk.
He comped the day bed. and apparently the players desk people picked up our cards because he said we had all of our food comped by the players booth.
OVERALL OPINION
We think is a nice hotel, and the rooms are very Treasure Island ish... but, with full size beds.
The salt water pool is to die for. Not much shade in the mid day...
.
Great rates on the rooms for a quicky run away to entertain the granddaughter.
Overall customer service and eagerness to please the customer... I would give it a 4, with 10 being best.
The south tower is a huge, long, haul from the casino or the pool, or anywhere else for that matter.
Will stay there again next year when she is visiting, only for the pool and the North tower.
Daybeds/cabana's are the only way to go when planning on spending the entire day at the pool. Well worth the $$$.
thank you for your time reading
3cats aka Grandma
