My husband and I both received MGM Resort emails late last night. The subject line was: Come see your Pittsburgh Penguins take on the Vegas Golden Knights! and the headline was Hard-hitting, Vegas-style VIP Treatment, just for hockey fans. Apparently this is a package deal that includes tickets, hotel room and food/beverage during the game. Where my frustration comes in trying to get information and/or booking the promo. Since we are already booked at the Bellagio on a comp during the time of the game we are interested in the game. However we are still not 100% sure we are going since finding a direct flight home has been difficult. Southwest has been sold out for more than a month. We have not purchased hockey tickets yet since I am waiting for a flight to open up. When I received the email (10:00pm EST) I told my husband to immediately call. He was on hold for 15 minutes when I decided to try and call Bellagio VIP and just get my current reservation changed instead of holding. Well after trying to explain the package, I was told to call the concierge to get tickets. I knew that didn't sound right so I called back the MGM number on the email. After half an hour I tried the VIP line again and talked to someone else. They knew what I was talking about but said it was a "hotel" program and they couldn't book it or give me more information. She tried to transfer me but she couldn't get through either and suggested they were really slammed with the offer. So after 52 minutes on hold I finally got through. I found the packages are more than I want to pay for a non refundable package ($1000 per night for Bellagio - $750 for Excaliber). I am pissed cause it would have been easy for them to either put a package range on the email or have been more prepared for a lot of calls. It is ridiculous that it took more over an hour to get any information about the package. Okay. Bad Marketing at MLife Vent over.