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Depends on how busy they are. My friends and I have never reserved in advance. We just call when we want to go. Usually the car arrives in less than half an hour. On a busy night, it can sometimes be longer
I've called and had a limo at the hotel within 20 minutes. Other times I've called a few hours before hand, told the guy what time we wanted to be picked up and he was right on time.
They want you to call when you are ready to be picked up. Usually a 20 minute ETA to strip hotels. I've used the Spearmint Rhino service multiple times and it's great. They seem to have the logistics of this down to a science.
I touched base w/ my contact at Sapphires. They said it usually takes about 30 mins for the limo to arrive. Also, you can request a pickup at a certain time. You need to contact them directly to discuss that.