As part of Mirage’s Black Friday deal I got a pretty good deal on a tower suite for late April and simultaneously inquired about their luxury package. Just got an email from someone at Mirage introducing themselves as my “personal Concierge Host” and point of contact, asking about plans, likes/dislikes, etc. I know the general rule with hosts is “It never hurts to ask”, but as I’m about halfway through my responses I did have a couple questions: 1) I’m not being too high maintenance by listing a couple fairly readily available beverages in the room, am I? 2) How DOES tipping work with a host, especially if they do come through with tickets for a game or show? And if not monetary, who would I contact to let the appropriate people know “So and so is a great host and y’all should be aware of that?”
Just want to point out that a "concierge host" is different than what most of us refer to as a "host", which usually has a title like "Executive Casino Host" or "VP of Player Development", which is assigned to you based off your gambling.
Fair enough! I haven't used a "personal concierge host" before, just a regular concierge to get show tickets (not comped). I tipped like $2? Not much, but all they really helped me do was charge the tickets to my room.
Wow! You must be really demanding of your hosts; is that your plan if they don't arrange everything you want?
Given that it's not a gaming host there will be less "free stuff" available, as a gaming is really just rebating you a portion of your spend and paying for the free things through that. Asking for specific beverages is definitely a reasonable request, if they're NA beverages they might include that given you purchased a special package or they might charge you, adult beverages works almost certainly be charged (though they might gift you something of your preferences as a welcome gift too). I'm guessing they are more dedicated concierge and possibly more senior level. I would think they would have more pull at their property such maybe getting you upgraded tickets to a show if they were available, or getting you in to an on property restaurant with a good table even if they are fully booked. They probably have decent connections in the community too for similar things but won't have as strong pull compared to within their company. While never required, tipping is usually assumed. The amount of the tip may vary from $20 for doing a bunch of basic arrangements that you could do yourself to $100 or more if they pull something for you that was impossible like scoring tickets to a major sold out event that your would never otherwise get to see. It really varies based on how much they did and how much you appreciate it.
