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First issue with Lyft, still a fan

Discussion in 'Getting There & Getting Around' started by NewOrleansSlimm, Nov 9, 2016.

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  1. NewOrleansSlimm

    NewOrleansSlimm VIP Whale

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    So I had my first issue with the ride share program and although minor inconvenience, I still stand 100% behind them and will continue to use them

    Got to vegas November 1st, Tuesday nice and early, plane was 25 minutes early and bags came really quick.

    head onto to the escalators to go to the garage and onto floor 2M

    place my location with lyft and confirm, add ballys as the drop off, not many people in front of me using both lyft and uber, says a black cadillac cts is on its way in 5 minutes, I watch the girl drive by the turn in the garage and keep going up. my phone says your driver is here so im locked in now. but no car around. I get a call that she is there waiting for me but doesnt see anyone. I told her im in the lyft/uber ride share on floor 2M. she says that she is going from floor 3 to floor 7, I said thats a big jump but you drove by your turn for floor 2M already.

    I tried to cancel but couldnt as she had put in that the driver was there. after 15 minutes of watching the car on the app drive around the garage and pass the turn up 2 more times, I decided to get an uber.

    right away uber pops up with "surge pricing" estimated cost to Ballys $33. so I close that out and finally after 20 minutes and so many people showing up and getting a ride right away, she cancels the ride.

    I put my request back in and got a new non-rated driver. he was there in 2 minutes. his app was screwing up on his end but he got it fixed and I got to Ballys for $10


    My thing is, how can you be a driver with GPS and not know where you have to go to begin with. it should be Uber/Lyft 101 for any driver to know where the airport pickup and dropoff is
     
  2. Snidely

    Snidely VIP Whale

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    Maybe it was her first time picking up at airport? I had a taxi driver take me from the airport to Golden Nugget and he had no idea how to get there or where to drop us. I guided him downtown but didn't know where to drop us. He dropped us off on Fremont St. under the canopy. The other taxi drivers yelled at him. It was pretty funny.
     
  3. ExVegasLocal

    ExVegasLocal Low-Roller

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    Not excusing the driver, but I was told that the airport has just redesigned the pickup/dropoff area. It was clear to me when I was there that many drivers were confused by it. It will just take a bit of time for everyone to sort it out.
     
    • Agree Agree x 1
  4. NewOrleansSlimm

    NewOrleansSlimm VIP Whale

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    all the floors are clearly marked and if you cant find it, maybe follow all the cars with uber, lyft or both tags on their cars...the only redesign to the pickup area is some post put up that say to wait behind this line for your ride to flag you, and they drive left when they come in and square the floor instead of going straight and doings a 180
     
  5. paperposter

    paperposter MIA

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    correct the pickup was just redone totaly orginazed now,
     
  6. bigpoppa99

    bigpoppa99 Tourist

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    A similar thing happened to me with my Lyft driver. He was following his gps. From the north valet at Aria to the airport. He took the highway and tunnelled me to the airport.
     
  7. paperposter

    paperposter MIA

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    notsure how u go to the hwy and tunnel from aria without purposing long hauling .in fact imposible
     
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