I recently returned from a 5 day trip to Harrah's and feel I was ignored. I had been recruited by a player development individual who gave me casino rate and said we would see what play I brought in. I played 4+ hours/day or more. I had average bets at craps of $100ish a hand and was on carnival table games for $100-$200/hand. At the end, they didn't fully comp my room and resort fees (king room in renovated tower, not a suite or anything fancy). They took off some room charges but also used my reward credits to do it. I lost over $5k on the trip but saw little to nothing for it. Is this common? I mean, the electronic system immediately sent me a much better offer than what was done for me on the spot. Disheartening when almost the entire casino (minus a couple private tables) was betting the minimum at the $5 tables.