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Eldorado...The Curdled Cream Of The Crap!

Discussion in 'Vegas Trip Reports' started by AllenAndRossi, Jul 13, 2021.

  1. Astribling

    Astribling Alice In Casinoland

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    It's hitting the local markets too. I was at Indiana Grand today. There was one cashier open with 10 people waiting in line. The only food option open is the little cafe where you can get a corn dog or a hamburger for 10 bucks. Not worth it. They still have half of the VP machines turned off, even though table games are back to full capacity. The answer I got there was, We don't have enough techs to service them all and get them going again. Still no cocktail service. You have to go to the "drink stand" or bar to get a drink.

    Pretty much the same thing at Caesars Southern Indiana. When I asked about cocktail service coming back, the said maybe on the weekend evenings. Really?? Even though you have to pay for alcohol, people would purchase it if they had service. So sad.
     
    Cruise Time! It's not Vegas but a casino will be involved!
    3 Nights at Cosmo, then Bally's to burn my comps, probably!
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  2. AyDee

    AyDee is getting too old for this

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    It's been decades but I seem to remember a long moving walkway taking you into CP, what you said, a whole lot of walking inside, and no moving walkway to take you back out.
    Kept thinking, classic Roach Motel.
    (to their credit maybe it was just "temporarily out of service")
     
    Last edited: Jul 15, 2021
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  3. LB9

    LB9 PH Blackjack Degen

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    I’m less excited for my CET trip next month than I’ve been in a while, I think I’m also inclined to (finally) take a page out of other’s book and possibly move my business to another company. The problem I have is as a primarily low - low/mid BJ player with slots thrown in doesn’t generate a lot of traction of other properties.

    On the other hand, part of me does feel better knowing I’m not the only one who’s seen such a significant deterioration in service since Eldorado took over. Curious to see how much further downhill things can go, they’re close to the bottom.
     
    Back again for more!
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  4. Frank B

    Frank B Tourist

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    What is truly amazing is how quickly the quality, service, and perks have declined. That’s a lot of efficiency in running a business into the ground.
     
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  5. vegasdev

    vegasdev VIP Whale

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    I usually don't drink when I go to Indiana Grand, but when I do I bring a flask.
    It is now Indiana Bland.
     
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  6. Jack07

    Jack07 Low-Roller

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    I completely gave up on CET just before the pandemic. I had slowly doing more MGM and less CET. Mlife and Venetian habe treated Mae well!
     
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  7. Flowers

    Flowers VIP Whale

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    Actually, just a few days ago I very much wanted turndown service for the extra toiletries for my mom but also because as we were nearing the end of our trip I really wanted to experience one more time during the trip that feeling -- which is AWESOME -- when you return to a freshly-turned down room after an evening of gambling.

    I had dropped my mom back in the room around 11 pm and it hadn't be done though I had requested it from HK when they were in the hallway earlier that day. I wasn't too upset but we were COMPLETELY out of even extra towels as my mom had an a shower that day -- and she uses a lot of them -- and I had had two.

    It was close to 11:30 pm when I stopped by the Encore Tower Suites front desk on my way to get my late evening gamble on, and asked, somewhat sheepishly, if I could get turn down service that night, primarily as I really needed more water and new towels for early in the morning. The front desk clerk made a quick call and said someone would be in the room to start service within the next 20 to 30 minutes (so approaching midnight), and they were. I think this was last Friday night, after the Bieber concert.
     
    Last edited: Jul 14, 2021
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  8. LadyVPLove

    LadyVPLove Tourist

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    We were at CP for Memorial Day weekend. We requested a refrigerator to be sent up to the room and to our surprise a 6 can mini fridge was sent instead of the 1.7 ft. mini fridge they used to send up. No housekeeping what so ever. No room service. We used the Seven Star valet service at which time we had to show our Seven Star card. Upon leaving, they wanted to charge us $170. We told the young lady we would not have been able to park there if they had not seen our player’s card upon arrival. That had never happened before. Offers are not as lucrative as they once were. We had been so spoiled for more than 15 years! I have been reading all these trips report trying to decide where to go. So sad.
     
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  9. Burnsie

    Burnsie VP Glutton

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    We didn't have any housekeeping at Caesars during our 4-night stay in June. We figured it was a COVID protocol. To find out that it was just lousy service is disappointing. This, at the flagship hotel?

    It was our first stay ever at Caesars and to be honest, we'll be very happy to go back to our "home" casino Paris next year. I sure hope they have their act together by then.
     
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  10. AyDee

    AyDee is getting too old for this

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    it just kind of occured to me that besides the new higher end casinos sucking out talent,
    this seems almost like the classic corporate move of trying to get rid of all the old, senior employees, that are getting paid more,
    and replace them w. either tech like kiosks or cheaper younger hires, w. no experience,
    seems to happen outside Vegas too.
    classic cheap shortsighted cost cutting..

    IDK, JMHO
     
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  11. The Rumor

    The Rumor VIP Whale

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    It's tougher to get to downtown occupancy rates because many of the operators are private. Boyd was at 90%-91% in 2019. MGM's pre-pandemic occupancy in Vegas (consistent with the Strip) was in the low 90%s. Venetian/Palazzo was around 95% (hence why Sheldon loved those conventions.) In practice, that means basically full for weekends, holidays, and events/conventions like March Madness or CES, and 70%-85% midweek when nothing's going on. It wouldn't stun me if downtown had a similar ish profile, albeit with a little less help midweek from conventions.

    Neither place is over hotel roomed. There's a reason Downtown Grand wanted to open another tower and why Binions was willing to reopen some rooms. Clearly, downtown hotels are packed and making money on the weekends.
     
    Last edited: Jul 15, 2021
  12. Syringe Monkey

    Syringe Monkey Hero of the Baggage Carousel...

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    That’s good wine. They’re a subsidiary of Eldorado?

    Nevermind. I read more, and realized it’s the Carano family.
     
    Last edited: Jul 15, 2021
    IPMS USA National Convention
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  13. The Rumor

    The Rumor VIP Whale

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    The family owned it, but they sold out to the Golden Knights owner last year. Foley is on a winery buying binge.
     
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  14. Syringe Monkey

    Syringe Monkey Hero of the Baggage Carousel...

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    Thank you!
     
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  15. Ten_On_The_End

    Ten_On_The_End VIP Whale

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    If not for this thread I'd never thought that service at CET properties has slipped so much. When I stayed at Bally's in June I had housekeeping every day without asking and tipped every day. I don't use valet parking or extra towels or eat in classy restaurants and I don't have a host. I just gamble and drink and sleep in a regular comped room and I'm getting the same room comps I've always had and offers of $50 free play. Woo Hoo! Cocktail service in the casino was just fine and the bartenders at Sully's were generous with the pours. I tip them well, too. I'll never, ever, make Diamond with my level of play.

    Maybe I'm the type of guy they want to populate the properties. I don't know.
     
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  16. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    It may not be the main point of your post, but its insightful as it demonstrates the relative deprivation some gamblers are experiencing. If you weren't already using the services that have been cutback, then you won't notice any difference and its business as usual. But if you are seven stars like the OP or some of the other commentors in this thread, they are experiencing lost services that they were expecting. I don't think I know enough to opine about what strategy CET is employing to grow their business. Maybe they are focussed on lower cost players like @Ten_On_The_End or maybe not. Doesn't matter to me. I was already phasing out CET stays before the pandemic because I get better offers elsewhere and had only been using CP for my lower rolling trips (which I can now use Wynn stays for those trips). For those frustrated with CET, just move on. There are lots of good alternatives available out there. For those who still like CET, keep going. Its that simple
     
    Rawr!
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  17. LAdoesVegas

    LAdoesVegas Low-Roller

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    Discussed this all with A last night, who has an Economics PhD, and he told me to think about Richard Gere's character in Pretty Woman. There are plenty of people who will buy up a company to split it up and sell it off for more. He said even though it seems odd, it's actually a very common tactic for El Dorado to want to concentrate more on keeping the regional casinos and their transfer to Vegas (Harrah's, Bally's, etc. who are also cheaper to maintain & service & clean than Caesar's Palace as they are much smaller) and get rid of the flagship property (CP). It seems odd to me, and we haven't seen the full roll-out of any this idea at any regional casinos yet according this board, but it's only been a year. I'm sure it's more like a 5-10 year plan. I just hope they don't destroy CP before they sell it, like getting rid of the dome.

    Also, we got into the discussion of just who would buy CP. I don't want it to be MLife, as we need more competition on the Strip, not less. I think it's too big for Derek Stevens to purchase. What other players could be in the mix to purchase something that large & with that prime of a location?
     
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  18. Catzilla

    Catzilla VIP Whale

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    Hey, maybe that's where Boyd is looking to pick up all those high end players and El Dorado is just dumbing CP down first so it will be a more seamless transition to bconnected. :evillaugh:
     
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  19. jpfromla

    jpfromla RFB

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    I think any buys ( or operational control) along the strip will be from the Indian Casino sector. Palms and Virgin are nearby examples.
     
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  20. Burnsie

    Burnsie VP Glutton

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    Caesars Echelon? Echelon Palace? The New Stardust?

    We're seeing a lot of "smart" people doing dumb things lately. This would not surprise me!
     
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