Thank you for your honesty and detailed account. If anyone is familiar with the Carano Family - @AllenAndRossi 's post comes as no surprise. I've had the same host in Reno since 1991. I was ecstatic when she announced in 1994 that she was moving from the then Hilton to El Dorado. Boy, that elation died quickly. I met the "Carano Boys" right around then as my host wanted as many of her good players to meet the owners as possible. They appeared hospitable, but I came to find that it was an act. I won't bore folks with the many dealings, but here's a prime example of their arrogance and tone deafness. In the beginning, the Caranos would host a big "upscale" buffet twice a year for VIPs. Every. Single. Time. as you got your food - a few dishes were personally plated by some of the Carano Fam. Every. Single. Time. people complained about how terrible these dishes were. Most weren't even aware that these dishes were old family recipes (allegedly). Many went to the Caranos and the hosts to complain on the food quality. Greg Carano himself told people too bad if you don't like it - don't come! This is what we choose to serve you and you should be grateful! This guy is a piece of work. He would give long droning speeches at these events. Run all over the hosts and their assistants and just all around act like a dick. I haven't been back to Reno in a few years. My host (after 30 years) is a friend, but even her cajoling has not brought me back. Between the bad gaming and tired rooms - although they have done some refreshing lately - I just can't get myself to look past all of the crap. I was appalled, saddened and disgusted when I heard of El Dorado's purchase of the CZR properties. I knew that it would only be a matter of time before they fucked that up too. The only thing I'm surprised about is how fast they managed it! And OP is 100% correct - Reno is NOT the Vegas Strip! Totally different customer.