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El Dorado/Silver Legacy

Discussion in 'Comps' started by Gaggles, Jul 17, 2020.

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  1. Gaggles

    Gaggles VIP Whale

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    Just curious what others think. Cold called host at Silver Legacy about up front comp. Identified my various status at from multiple gaming programs. Despite all this, and understandably, I was advised I would be charged a casino rate of $129+taxes and resort fees for July 4th.

    In one night if play I went from Bronze to Silver, logging in 736 pts and if my drunken ass recalls correctly, $29 in comp dollars by end of night.

    When we woke up at 6:00 am the next day I didn’t check out but did email host asking if I could get my room covered. I was made aware by someone she was starting at 8:30 am.

    She emails back and later says I didn’t give her enough action and I made enough to cover resort fees and tax but the $129 would still be charged. She didn’t tell me at the time she was also taking my $29 earned comps.

    This week I get an email below which made me think...did that host [email protected] me or did I get a fair deal? If my offers going forward warrant what I am currently offered below, I think I got screwed with no reach around!!!!

    Thoughts please!

    And if ELD tightens up comps when they combine with CET, they better know that many of us who are fairly loyal CET Diamond players won’t hesitate for a millisecond to go to MGM, who have much better properties in Vegas anyways.

    [​IMG]
     
  2. tringlomane

    tringlomane STP Addicted Beer Snob

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    Considering she took the $29 in points to cover your resort fee, I don't see how you didn't get screwed.

    Considering their version of "Diamond" is 12k points a year. You can argue that 736 points there is like getting 736 Tier at CET. 736 Tier is roughly $368 theo. 30% of that is $110 worth of comp. If I was a host, I would take the $29 of points, fully comp the room, and call it a day imo.
     
  3. nonahs

    nonahs Low-Roller

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    You got hit since you were already there. Book, take the free play, and never go back. Make sure you send the host a thank you email for the free play.
     
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  4. Gaggles

    Gaggles VIP Whale

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    Absolutely. But no idea when I am going back to Reno.
     
  5. Gaggles

    Gaggles VIP Whale

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    Tring, correct me if I am wrong but that is still $7360 coin in? I can't find what coin in counts for with their club.
     
  6. Depdawg227

    Depdawg227 Low-Roller

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    As slow as business is everywhere, I would think she would try to impress and grab a potential new player.. imo she went in dry.
     
  7. mkl37

    mkl37 Tourist

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    At Eldorado, for VP its $20 per point. Slots is $10 per point. His $29 comp dollars earn rate is better than CET's RC.
     
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  8. Gaggles

    Gaggles VIP Whale

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    The comp dollars did seem like a lot. The Room Comp felt like I got a little bit of a scam. But I go back to me email offer and ask, how can I get that much of an up front comp now and not have had enough play just to comp a room for one night? It just don't seem right.
     
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  9. 3OfDiamonds

    3OfDiamonds Vegas is Fabulous When You Degen Responsibly ;)

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    Hmmmmm yeah something doesn’t seem right... and given how you’re not a new player the only way that level of discrepancy makes sense is if their marking department is looking at accounts with new activity after x period of inactivity and offering bounce-back offers... if it were me, I might contact them and say the best way to make me feel good about coming back is to do something about the bad taste in my mouth :goofy::soapbox:
     
  10. JulianC

    JulianC Amateur

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    The resort fee prior to tax is $30 at Silver Legacy. You earned $29 in Reward Dollars. A lot of casinos will not give partial back end for individual items on your folio unless you have enough comp value left to cover the entire item. Also, a lot of places will require depletion of earned comp dollars before giving any additional back end based on comp value. For sure, you had at least $1 of comp value to cover the remaining dollar of resort fee. You did not have enough left in your comp bucket to cover the $129 room (and I imagine that the casino rate would be $105-110 on a normal weekend). The usual order a host will use for applying back end and/or comp dollars: resort fee --> room --> everything else -- each in reverse chronological order.

    To have "earned" the room as a back-end comp, you should have needed about $430 in generated theo. This presumes that comp value is counted as 30% of theo. One highly salient detail that is abundantly evident in your trip report is that you almost exclusively play video poker -- mostly 25- and 50-cent denom, higher-volatility (DDB and SDDB), usually multi-line. Eyeball estimate is about $5-6 average per dealt hand. You move up to dollars for lower-volatility (BP). Without reviewing the TR, it would be easy to just assume that you were 100% slots like just others have in this thread (including myself, until I combed through the TR).

    Indeed, we do not have enough confirmed details about how one earns tier points or Reward Dollars on The Row. The best estimate any of us could possibly have would be to look at other ONE Club locations outside of Reno and borrow the known coin-in rates there. The consensus seems to be $20 of VP coin-in per tier point. What does appear to be likely is that the earning of Reward Dollars directly correlates to the earning of tier points -- which, depending on the game (thinking table games here), correlates to theo in some form. From the provided numbers for tier points and Reward Dollars earned in one day starting from zero, my hypothesis is that earning 25 tier points = earning $1 in Reward Dollars. This is good, but not Four Queens good. Unless you could see on a kiosk, gaming machine, or online portal your Reward Dollars to the nearest cent, I have to presume that what you saw was rounded down to the nearest whole dollar. I would not be surprised if you saw exactly $29.44 at some point.

    If $20 VP = 1 tier point is correct, then you would have done $14,720 of VP coin-in. If machine hold is set to 2 percent, the casino would have you down for about $294 of theo. If they are generous and set machine hold to 3 percent, theo would be about $442. Right in between at 2.5% hold would be about $368 of theo. Few places are like Cosmo or Boyd, who track the hold of the exact game you are playing rather than setting a single hold for the whole machine. Your TR suggests that you are not someone who grinds for 6-10 hours per day on the machines, so I am guessing that you typically go 3-6 hours per day at a rate of 500-600 dealt hands per hour. That appropriately meets standard time on device metrics.

    At Silver Legacy, you encountered video poker machine hold set to 2.5% at best. (That is a lot more generous that MGM casinos in Vegas.) Your comp value would be about $110. If Silver Legacy does not do partial comps, that would explain why you got the resort fee covered but not the room. On a less-busy weekend, you would have earned the room on the back end, or at least come very close. The front-end offer you received after the trip is appropriate for the action you put in. For similar ADT, you would probably get a comparable corporate loyalty offer at Caesars Palace -- probably a bit less FP and resort credit. Consider the free play and Reward Dollars to be a typical loss leader. The fact that Reward Dollars are included in gaming offers is further evidence that standard operating procedure with Eldorado is to sweep the comp dollars before offering more on the back end.

    You got a fair deal.
     
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  11. 3OfDiamonds

    3OfDiamonds Vegas is Fabulous When You Degen Responsibly ;)

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    Ummmm... if I generated $110 in comp value but only got $30 of it, I wouldn’t call that a “fair deal” in the slightest :eek::hmmm:
     
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  12. tringlomane

    tringlomane STP Addicted Beer Snob

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    I'm struggling to see how.

    For the games he was mostly played at Silver Legacy, I would estimate a 1.75% theoretical loss (98.25% return). And if VP is $20 a point (ouch) that leads to $257.6 of theo. And 30% of that is $77.28.

    This could lead to two things.

    A) She hopes for future business and overcomps him wiping the room off (with or without fee included)

    B) Wipes fees off but lets him keep the points.

    She does NEITHER of these. B) is much more fair than she did. But maybe she's not allowed to do B).

    Basically the host was worthless to him except the ~$8 remaining of the resort and tourism fee ($37.05 total - tax on resort fee included) that his points couldn't cover. Crack host right there.
     
  13. greekjim

    greekjim King Gyro

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    A lot of math happening here tonight
     
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  14. alexm

    alexm VIP Whale

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    You were likely victimized by a host who simply doesn't want you on their books. That's the risk of a cold call. Depending on what your play is like, you would have probably had more luck simply booking a room without calling and then calling host on duty at checkout.

    I disagree with @JulianC in one key area. A new player who books a new place to play and does 15k coin in in one evening is someone who they should want on their books and even if you only got close to covering the comp they should have been more inclined to help you. That is evidenced by the offer they sent you. They believe you are worth at least 3 nights ( 129 per nt) and another 92.50 in spend (figuring those comps cost about 1/2 to the casino).

    You can't have gotten a fair deal because you didn't get any deal, they let you use your comp dollars to pay for the resort fee.

    So your play which warranted nothing to the host was worth 482.50 to the marketing department which means they estimate your worth to be somewhere in the 12-1300 dollar range over 3 nights.
     
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  15. JeJas

    JeJas VIP Whale

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    Many people don't know the difference between a back end comp and a marketing offer.
    I have no more comments.
     
  16. theoldcoach

    theoldcoach Low-Roller

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    Here is a slightly different take.

    I went back and looked at the TR.

    You got them for 2 quarter royals at the end. Also looked like the kicker aces were there as well.

    Never been to Reno, so I do not know SL. Could they be a place that takes results into account as well? Looks to me like you hit them hard on your bottom line.
     
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  17. Gaggles

    Gaggles VIP Whale

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    I thought about that but from everything I understand, that shouldn't have been a factor. I would like to add that I did advise her that I was looking at coming back in September so she was aware I was looking at repeat business. If I had not have had a 8:00 am flight, I would have spoken to the host in person and said WTF.
     
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