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Downtown Grand is improving

Discussion in 'Downtown Hotels' started by tominiowa, Jan 20, 2017.

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  1. makikiboy

    makikiboy VIP Whale

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    No, the DTG has a lousy location IMHO. It isn't close to the FSE so people don't walk that way at all. Nothing to really draw them into the area and the casino. They probably need to spend some money to do something along the walkway to the casino from the FSE. Maybe put up something along the Fremont hotel side since there isn't anything there. Maybe put a stage on that intersection but angle it so it doesn't block access/view of the DTG or fight with the other stage next to the D. Even put up another canopy to extend the FSE to the DTG. Anything to draw them into that area and maybe they might get more people into the casino.

    But unfortunately the main problem is management. They should have learned by now that their plan doesn't work and they need to do something to stop the bleeding.

    I agree, the place looks good but they just don't offer the things that downtown people are used to.
     
  2. Ghandi

    Ghandi Tourist

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    TFK could definitely get me and my friends into a casino. We're *gasp* millenials and the boutique hotel style and their pool look great to us. But, the comments I hear on the gaming largely make me think twice.

    We have the $ to enjoy the strip's amenities, but want the value, fun, bars, and general feel of downtown. Downtown is the place in Vegas that can get the hipster crowd to visit and spend money. It's got that combo of new, kitsch, and fun that get us going. The DTG should be primed to take advantage of this, but I'm not going to play bad odds or lose out on value when I can walk a block or two and save.
     
  3. vegasdev

    vegasdev VIP Whale

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    finally, I got my offers today in email for july/aug/sept.
    Complimentary 1 Night Stay Sunday - Thursday and Exclusive Rate Friday & Saturday
    $5 Free Slot Play available any 2 days
    $5 Resort Credit
    Free Admission to Citrus Grand Pool Deck
    I will be able to use one night in august, and maybe one in july if I stay an extra day.
     
  4. surf87

    surf87 MIA

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    Dangnambit!
     
  5. wishman35

    wishman35 VIP Whale

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    So nice of them to offer the free pool admission. Not a single sentry guard was looking out for me when I went up there in May lol.

    I do miss my winter 2 night offers. Really thought I gave them enough of a nibble to keep me on the hook but everything dried up. Not really too sad considering how tight everything usually is machine wise there.
     
  6. vegasdev

    vegasdev VIP Whale

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    yep, that pool admission is a new twist.
    with their tight machines, they should be paying us to come in there.
     
  7. marksind

    marksind VIP Whale

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    We're staying at the Grand now. Got here yesterday, staying until Friday. It's really hot this week. We went to the pool about 6 pm and it was quite busy. They don't check anything when you arrive at the pool and it looks like they still let anyone use it. Listening to some of the people it appears they were locals who came after work to use it.
     
  8. merlin

    merlin MIA

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    Do they give "free" admission to their restaurants too?
     
  9. marksind

    marksind VIP Whale

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    The DTG continues to be the place I so badly want to love but which continues to disappoint. So many contradictions continue to detract from the experience. This afternoon at the pool we watched a homeless guy arrive, pack his stuff in his day pack and essentially use the pool to take a bath. Like yesterday, it seemed like at least half the people were not hotel guests. They had way too much stuff with them and things you wouldn't likely have as a guest, like fun noodles (the flotation things). We asked one of the pool workers if they made any effort to control who comes in, and she said not really. I asked why I have to pay a $23 resort fee to use a public pool. She just smiled and shrugged.

    We played a lot in the casino. Homeless people wander in, put a buck or two in a machine, smoke and wait to get a drink. Then they leave. The bathrooms are also used by them for the toilets and to wash up.

    The DTG has a promotion for half off menu items at Freedom Beat if you have a player's card, but it's limited to two dinner entrees, a hamburger or a pot roast sandwich. When we went by today a customer was literally loudly cussing them out as he left saying he'd never experienced worse service and would never eat there again.

    I don't know, may be time to give the Plaza another try. We're pretty much done with the Smug Nugget, and after staying at the DTG maybe eight times I'm convinced they may never get their act together. Or maybe it's time to focus more on Reno again.
     
  10. vegasdev

    vegasdev VIP Whale

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    I hope they can pull it together. it has been a few years now, and they still have not worked out the "bugs".
     
  11. marksind

    marksind VIP Whale

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    We got back yesterday from our five day/four night stay at the DTG. Overall, a mixed experience.

    The good:
    • Room (west side, west tower, 20th floor) was clean, quiet, and well-maintained. Housekeeping was good.
    • Wifi works well and is reliable.
    • They've got a couple of nice bars and a great lounge area not attached to the casino.
    • Casino wasn't smokey and the music isn't too loud. Decent beer selection, but mixed drinks suck. Low table limits and good VP.
    • Great cocktail servers. Tip them decently and you'll see the often. We've always found them pleasant and friendly.
    • We were talking with one of the servers about our frustrations with the DTG, and about how after at least eight stays we were losing faith. She actually went and got the Director of Player Development and the Guest Services Manager and had them come talk with us. Sounds like they are aware of some of the problems but can't convince the owners (the pool issue being the biggest point of disagreement).
    The bad:
    • The hotel pool is a public pool. There's even a billboard on Las Vegas Blvd. announcing it as such. And it gets plenty of public use, which is likely to get even worse with summer here and kids out of school (their school year ended this week). As I mentioned in an earlier post, we even saw a homeless guy come in and use it. There was absolutely no effort to control who came in or what they brought with them. I guess that's good if you want to bring your own cooler of beverages, as it appeared many locals did.
    • The Guest Services Manager told us that the "Grand Experience Fee" isn't related to pool use since the pool is open to everyone. She should look at their key folder. First thing it says about the "Grand Experience Fee" is that it "Includes - Access to the pool during seasonal hours."
    • Shade at the pool is limited to a few small umbrellas you have to constantly work around (if you can score one) unless you rent a cabana. They used to have the west row of them set up with lounge chairs for anyone. Now it's all "reserved" like on the south and east side. That also means that the "public" area is smaller, which, with it being a public pool, means that paying hotel guests can have a hard time finding a place. This was true for us all week, and again, it'll be worse now that school's out.
    • Service at the Freedom Beat (formerly Stewart + Ogden, then just S+O) continues to be erratic. The food's OK, but I've never heard a patron get as angry about service as the guy leaving the restaurant one evening. He yelled at the hostess that it was the worst f*cking service they'd ever experienced and he'd never eat there again.
    • The casino continues to operate in a state of confusion. We achieved "silver" level with our play. Problem is, no one can tell us what that means other than free parking (irrelevant to us). Even their website, when you click on "tier levels" give an "Error 404."
    • Another example of the casino situation - we played in a free slot tournament Tuesday. The Player's Club person told us that we had to go to the Cashier on Wednesday to find out how we finished. So we did. The cashier told us we had to stop by before midnight Tuesday.and that there was nothing she could do. We suggested she tell the Player's Club to avoid confusion and angry players in the future. To their credit, when we stopped by the Player's Club later they straightened it out. I'd won some decent free play, which they put on my card. But it was all needlessly awkward.
    • Yet another example. Thursday was get a bottle of craft vodka for each 500 points earned. They show five flavors of vodka available. But when we went to claim them, they only had two. It wasn't because they'd run out. The guy said they only had two to start with.
    • And another - various days offer point multipliers for play. Problem is, no one knows what the extra points are good for. All awards are given on "base points," so it appears the "bonus points" are meaningless.
    • Still another - as a Player's Club member you can get a daily voucher for 50% off select entrees at Freedom Beat. Some of those entrees are breakfast choices. Problem is, the Player's Club doesn't open until 10 am and the voucher is only valid on the day of issue. So it's impossible to use a voucher for breakfast before 10 am. That could easily be solved by making the vouchers valid for 24 hours after time of issue, with a limit of one voucher per 24 hour period. Doesn't seem like rocket science, but they can't seem to think through their programs very well.
    • Homeless people wander into the casino, sit down, plunk a buck in a machine and wait until they get a beer, then cash out and leave. They also use the bathrooms for the toilets and to clean up. Seems they could easily avoid serving the ones pretending to play. They are very easy to spot. Just watch and make them play for awhile.
    On top of all that, their $23 fee ($26 with tax) is the second highest downtown after the Golden Nugget. That's a big up on the base room rate. We still like the "boutique" feel of the place, but they have done little since reopening to engender loyalty. The price keeps going up but the quality (mainly based on the pool situation) has gone down.
     
    • Informative Informative x 1
  12. BayouBengal

    BayouBengal VIP Whale

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    The bonus points are good for redeeming free play which 250pt for $1 of free play. At the higher level cards when they have drawings you can earn entires more quickly.
     
  13. BigShot55

    BigShot55 Low-Roller

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    Just got a mailer from DTG today. Look what it says about craps odds...definitely not an improvement! :thumbsdown:
    20170617_172118.jpg
     
  14. FullBoat

    FullBoat VIP Whale

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    Wow.. a whole 5x odds? Well, I guess they could have been like the strip, and done 3-4-5.
    I've been in there once so far. Mainly to get my $1 chip for my collection. It was dead. I was the only one at the table, and it was late afternoon at the time.
    Unless they make some changes, I don't think they're going to make it. The owners must just be leaking money at this point.
     
    • Agree Agree x 1
  15. Former Plaza Host

    Former Plaza Host Well-Known Member

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    Hi,
    Give me a call and let's discuss your next visit. 702-481-8447.
     
  16. Nevyn

    Nevyn VIP Whale

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    Didn't realize their pool was open to the public. I can see why that would piss off hotel guests.

    I suppose the flip side is that their pool area is one of the few things they can use to bait non guests to come by the property. But they are going to have a tough time ever getting over the hump if they make the experience that mediocre for people who do stay.
     
  17. kathiemc23

    kathiemc23 Low-Roller

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    I just joined the text club, or whatever it is called, and I won $10 free slot play. I already had $5 from my mailer. Big plan to go in Thursday and earn some points towards vodka!
     
  18. makikiboy

    makikiboy VIP Whale

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    Wish that I played enough to get comped nights but as a low roller (no roller?) I usually get squat.

    But thanks for looking out for us Curt!
     
  19. vegasdev

    vegasdev VIP Whale

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    I like the pool area at the DTG, but it can be so hard to get a chair. they have many available for rent, but I don't want to rent one.
    I think registered guests should be entitled to a chair before the squatters.
     
  20. wishman35

    wishman35 VIP Whale

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    Just got my Oct to Dec offers emaild and I'm back to a free night during the week after going down to casino rate for the spring and summer and haven't played there since the drop down.. guess they want to bring me back in after stopping my visits?

    Complimentary 1 Night Stay Sun-Thur and Exclusive Rate Fri & Sat
    $5 Free Slot Play available any 2 days
    $5 Resort Credit
    Offer code ends in L .. up from M in my Spring and Summer offers
     
    Last edited: Aug 28, 2017
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