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Did Planet Hollywood change your reserved ultra panoramic suite

Discussion in 'LV Strip Hotels' started by Kekey, Apr 29, 2017.

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  1. Kekey

    Kekey Tourist

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    I reserved a comp panoramic suite for July before the upgrades. Do you think they will change my room at check in?
     
  2. Fuzzy Dunlop

    Fuzzy Dunlop Tourist

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    I reserved a hollywood hip room and my booking automatically got changed to an ultra hip. Log in and look what it says in your itinerary!
     
  3. hillwood24

    hillwood24 High-Roller

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    I currently have an ultra hip room booked for mid May. I wouldn't mind if they changed it to one of the ultra resort rooms.
     
  4. rgrif57

    rgrif57 VIP Whale

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    According to an email we received all of the rooms at Planet Hollywood are remodeled as of May.................Rick
     
  5. MWJ51102

    MWJ51102 Low-Roller

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    I had a regular panoramic room booked for next week. The booking now shows nothing where it says

    Room:

    I called and they said I had a panoramic view room noted.


    I don't trust them so I double booked a room at Cosmopolitan.
     
  6. txaggie06

    txaggie06 Tourist

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    MWJ51102 - I am in the exact same boat for May, I booked the panorama suite also and now my room type is missing. Can you let us know if they give you the room or not? Thanks!
     
    VEGAS AGAIN! LET’S WIN BIG!!!!!
  7. MWJ51102

    MWJ51102 Low-Roller

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    I will. My res is for May 10th. I called the front desk this morning. The man said we have you down for a suite. I asked if it was panoramic suite. He said "oh yeah, yeah. Panorama."


    I hung up a little less confident.
     
  8. sncjr7

    sncjr7 Newbie

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    I will be curious to see how this plays out as I am in the same boat for a reservation in September.
     
  9. todd7764

    todd7764 Low-Roller

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    Dealing with PHo over the phone is Extremely frustrating. I stayed there last year, and while ultimately it was a great stay, trying to get any information via phone was like pulling teeth.
     
  10. Kekey

    Kekey Tourist

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    MWJ51102 - Please keep me posted on your room situation also. My reservation no longer show room choice either, but I saved it to my computer while it was still noted.
     
  11. Kekey

    Kekey Tourist

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    MWJ51102 - If you get the room can you also let me know how the extra room works. Is it included or what. Pictures if possible. Thanks
     
  12. Chuck2009x

    Chuck2009x VIP Whale

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    So what's probably happening here is that they have not replaced the old Panoramic Suite room type with the new Ultra name in the database field the online reservations display pulls from. They either blanked it out or deleted it. They may fix that.

    @MWJ51102 did you call twice? I can't tell from the way you posted. If on a first call, they said you had a panoramic view noted, and they said it without you prompting them in any way, then I'd feel OK about it. The second account of your call, yeah, that would make me feel less confident, like they were just saying it to get you off the phone.

    @Kekey with a screenshot of your original reservation showing the room type, I think you should be OK.

    It really depends on what the desk clerk sees when they pull up your reservation at check in. Their screens don't look like the ones on the website, but it's a matter of how the data on their screens are mapped to the reservation system.
     
  13. MWJ51102

    MWJ51102 Low-Roller

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    Yes. I called twice. The second call was because I didn't feel so confident about my room type the first time, lol.

    I do have a email with the Panoramic Suite listed as room type also.

    I check in a week from today, so I'll come back and report on my room assignment including some pictures that were requested.
     
  14. Chuck2009x

    Chuck2009x VIP Whale

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    I think with the email you should be fine, except in the case where they overbooked those rooms or something.

    The only case I'd really be worried about is if the desk agent's screen doesn't display anything for a room type, or just some vague comment, and you don't have anything to back you up.
     
  15. rgrif57

    rgrif57 VIP Whale

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    When we were out in April the web site showed our room type as a Panorama but the TR app just was blank with no room type. We did get the Ultra Panorama Suite and it was great. Good luck and I am sure it is just an update glitch since all rooms are now "Ultra"....Rick
     
  16. MWJ51102

    MWJ51102 Low-Roller

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    Did you get North or South tower?
     
  17. rgrif57

    rgrif57 VIP Whale

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    The April time we had the south, last time the north. Either one is great but the fountain view on the North Tower is amazing................Rick
     
  18. txaggie06

    txaggie06 Tourist

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    Don't forget to update us with what happened on the room situation. I know you only arrive today, just checking! Thanks and good luck on your trip!
     
    VEGAS AGAIN! LET’S WIN BIG!!!!!
  19. MWJ51102

    MWJ51102 Low-Roller

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    They had me in the system as a panorama suite. Gave us a north tower like we asked for. It's huge. Great room. Very clean!
     
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  20. txaggie06

    txaggie06 Tourist

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    OMG AWSOME!! Renovated? Thanks for letting us know! You rock, hope you hit a big jackpot!!
     
    VEGAS AGAIN! LET’S WIN BIG!!!!!
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