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Cosmo Offers

Discussion in 'Comps' started by breanna61, Jan 13, 2021.

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  1. shaggyboiler

    shaggyboiler Low-Roller

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    I did reach out to Kevin. Seems I just don’t qualify I guess. Can’t even get resort fees waved. So I guess I’ll stick with CET with my Diamond and no resort fees.
     
  2. br549

    br549 High-Roller

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    Got new offer today. 5 nights comped in a fountain view room, 225 in free play, 100 in food and drink. Booked for May.
     
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  3. owlhorn

    owlhorn Tourist

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    Hey y'all -- I have a question about Cosmo's Invited Guest Check-In, which looks incredibly appealing during the half-hour wait in the regular check-in lines. I've booked an April stay of 2 nights from my Gold status, followed by 3 nights from an email offer.

    The email is titled "Owlhorn, Your Complimentary Stay," and its body copy is:

    Does that make me an Invited Guest who can go into that room to the left of the regular check-in desks?

    Additional info that may or may not be relevant:

    I've been a longtime Cosmo guest; around 10 stays by this point? I've vacillated between Sterling and Gold in that time. Almost all of my stays have comprised free Identity nights and/or Marriott employee-discount rates.
     
  4. ReTriggerMe

    ReTriggerMe VIP Whale

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    Nope. invited guest is just the far left line. NOT the same as VIP .

    I had it my very first visit. Arrived at a time Cosmo wasn't busy. The check-in woman wasn't particularly friendly. Overall, it was no big deal at all, and no better than three subsequent check in experiences.

    Maybe its a shorter line when check-in is busy.
     
    Starting the Holidays Right
    It's been 39 months!
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  5. owlhorn

    owlhorn Tourist

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    Thanks! GTK. I must not have looked too closely; I assumed the VIP room was the invited guest area.

    So can I get in the invited guest line on the left?
     
  6. ReTriggerMe

    ReTriggerMe VIP Whale

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    are you asking if that email/offer qualifies you for the invited guest line? I do not think so, but not certain.

    Here's the text of the email I got the only time I used the invited guest line: "I’ve upgraded your room to a premium view one bedroom suite, and you’re coded to check into our Casino Invited Guest line (far left terminal at front desk). Enjoy your stay."

    It was an underwhelming experience, and three subsequent check-ins during Covid, it wasn't busy. So using invited guest line again never occurred to me.
     
    Starting the Holidays Right
    It's been 39 months!
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  7. Chuck2009x

    Chuck2009x VIP Whale

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    Unless they changed policy, staying on any casino offer should qualify you to use the Invited Guest line at the left side of the main front desk (if it's open - I don't know the exact hours they staff it).

    I got coded VIP once so I used the VIP room. The rest of the times, I've used Invited Guest check-in. I only use my host to book about half the time but she's never said anything about being (or needing to be) coded for Invited Guest.
     
    Last edited: Mar 13, 2021
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  8. breanna61

    breanna61 Super Moderator

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    If you are on a comp, you are an invited guest and can use that check in line.
     
    Christmas at Cosmo
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  9. ReTriggerMe

    ReTriggerMe VIP Whale

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    Informative. I have learned something new. I've now stayed at Cosmopolitan four times in past year. First time, Kevin upgraded room (already on offer) and said coded for invited guest line (pasted above). So I interpreted that as a special access. All other times, I just waited in regular line. Never more than 10 min.

    My only invited guest line experience was unimpressive. Representative was polite, but not friendly. Kept uttering rote policy statements. I checked out of neighboring property and called ahead - operator told me as invited guest, I had a good chance of early check in. I arrived, noonish, there were no lines at any counter. I asked about early check-in. She quoted the fee for early check-in. "Oh, really, no way to get into a room... I called before I came....." she repeated the policy and fee word for word. "There's nothing you can do?" She repeated the policy and fee word for word. I felt tolerated, like she probably dealt with requests all day long. She wasn't impolite. Wasn't disrespectful. But, it left me with impression, whats the big deal to get access to invited guest line?

    Three subsequent check-ins, representatives were friendlier, and my experience didn't feel much different.

    So, I'm wondering.... I'm always on an offer there. And, recently got a host. What's the benefit of invited guest check-in line? Should I always use that line if on a comp/offer?
     
    Starting the Holidays Right
    It's been 39 months!
  10. breanna61

    breanna61 Super Moderator

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    That is certainly unusual CS for Cosmo; I always check in around noon, have always been able to get into the room with no early check in fee and have always had efficient, friendly front desk rep.
    There is no real advantage to the Invited Guest Line other than there isn’t typically a wait.
     
    Christmas at Cosmo
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  11. Chuck2009x

    Chuck2009x VIP Whale

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    I would use it if it's open and if it looks like it'll be a shorter wait. I think there's usually only a max of two people working Invited Guest line, but that's all I've seen. So it could end up being faster using the regular line. And there's always the risk of, are you going to end up with some guest who takes 20 minutes to check in because of this that or the other thing. If that happens at Invited Guest, then there's only one agent to work the rest of the line and it slows things down a ton. if it happens in the regular line, there's 9 more agents.

    The early check-in issue I think is just a case of, it's futile to try to get answers for things like that by calling and talking to a line employee. You talk to the main switch, they have no idea what the current front desk/inventory situation is. They should actually tell you "it depends" (although "good chance" lines up with my experience).

    There is no big deal to get access to Invited Guest line. If you're on a comp, you get it. Presumably, it's a shorter wait, but it's not a guarantee of a shorter wait or early check-in or anything else. I'm usually checking in around 11:00am at Cosmo, I'd say 3/4ths of the time I get in early, 1/4th I don't. One of the first times I booked through my host I told her I'd be there at 11:00 and she said they'll put you in early if they can but no guarantee.

    My impression is that it's a little unusual, given that you were on a comp, that an agent would imply that they had early availability but you'd have to pay. I've never had that happen.

    Of course, sometimes if you want to get in right away (for free) you might have to take a room on a lower floor or no fountain view, or one tower instead of the other, etc.
     
    Last edited: Mar 13, 2021
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  12. Jaydog98

    Jaydog98 Low-Roller

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    Yes I agree, the invited guest check in, is just like the normal check in. I’ve made platinum and now my host codes me into the VIP check in every time. Now that is a big difference. They offer free drinks and there is never a line. The employees checking you in are super nice and if your hosts let’s them know what time your coming in, they even greet you by name as you walk in!

    The key to getting coded into VIP check in is your host. Even some platinum players don’t get VIP check in because they don’t have a host. Just thought I’d share this info.
     
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  13. subafrk

    subafrk Longing to be sipping a Scotch at the Cromwell...

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    While we are on the check in talk, does anyone know how late both the Marriott Autograph Lounge and the VIP check in are open? I usually just check in at the Autograph Lounge, but I won't be checking in until 10pm-ish. I'm wondering if the VIP is open later.
     
    SEMA, we'll see if we make it to the actual show this time...
  14. c2cali

    c2cali Low-Roller

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    Is there a sticky that definitely explains Cosmo tiers and the rolling situation? I searched, found some things, but all seem closed to replies and not overly clear / short and sweet, at least what I found.

    I appreciate Dai Lun and someone else on this forum telling me to use my free Sterling night before I hit gold. Wondering how/when I should make my trip to earn gold and have it for the longest or the best amount of time?

    I earned 1100 points July 2020, 6700 points October 2020, and about 10k points March 2021. Sitting at 16k total now. I suppose I'm not too worried about the 1100 points from July??
     
  15. MCann

    MCann VIP Whale

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    I agree and was told this by a CS agent when I walked up and got in line at a really busy time on my first stay, like I hesitated a moment between invite and peasant lines and the woman on that day walked right up and said "are you here on an offer? Yes. Oh we have a special line for invited guests over here" and walked me to it. On our stay this past thanksgiving, I walked up and got in the invited guest line as usual. An employee walked up to us in line, asked what my tier was. I told her Sterling, and in the most condescending way possible, she told me "well, you can use it this time, but this line is normally reserved for gold and platinum tier guests" to which I replied "well the sign says invited guest line, and I'm here checking in on an invite offer, so maybe you should change the sign to say gold and platinum tier checkin if it's not for invited guests." I was really kinda salty bordering on pissed at the condescending tone. She did not ask if I was invited or not, just what my tier was. And after my response, she said "oh well then that's ok then" and walked away.

    I'm just curious what prompted her to walk up to a guy in a suit who walked in like I owned the place and immediately got in that line to try to be the tier police when the line isn't for tier. Blows my mind, and her attitude was sooooo very condescending like wtf?!?!?
     
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  16. LOCALGAMBLER77

    LOCALGAMBLER77 Local Las Vegan

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    I used to go to the Cosmopolitan often as a Platinum invited guest but I know you need your host to put VIP checkin on your rez or you will be treated like an outcast if you go to VIP without that authorization. I thought I was being accused of stealing something when I would go to VIP without the stamp of approval. Very rude if you don't have it, but they will often check you in anyway. I do love the cocktails that you get in the VIP checkin and you are always invited there to juice up or get a bloody mary in the morning if you were an invited VIP that trip.
     
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  17. Sparkle

    Sparkle Tourist

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    I would like to say that I received a comp room from the Cosmo. I went to thank Danielle Credico (host) for the comp. She was so kind and offered me airport transportation. I was not even looking for additional comps. Great kind service.
     
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  18. boboswisher

    boboswisher Low-Roller

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    Never stayed before at Cosmo, but I’ve been offered three nights comped with 900 freeplay and 800 food credit. Any idea what sort of room I might expect to be booked into??
     
    Last edited: Mar 24, 2021
  19. majoro

    majoro Tourist

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    Sounds a bit like the line marshalling on my last trip.

    "Are you Gold?"
    "Sterling."
    "You have to use the main line"

    I mean it was only a few more minutes and the Cosmo check-in desk staff have never been anything less than stellar for me, but I was definitely OK to wait in the Invited line!
     
  20. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    Hmmmm. I'm waiting for my May offers to arrive. I have the three night offer, but it ends April 28th. I'm trying to get one for the Silver Strike Tournament in late June.
     
    Borgata Atlantic City - 2 nights comped
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