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Comps being pulled back

Discussion in 'Comps' started by texascane, Jan 5, 2017.

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  1. texascane

    texascane Low-Roller

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    Question for the group:

    I was in Vegas and gambled on my first night using my credit account. I had a run of bad luck and lost all of my money fairly quickly. The following morning my casino host called me and told me they would take care of my food and show tickets from the previous night. They were taken off my room, and for example the food costs were gone, just the tips remained. For the other few nights of my trip I couldn't gamble much because I had all ready lost all of my credit. Now it is time for me to check out and the host claims they are no longer going to provide me the comps they had promised and put the charges back on my room.

    Has anyone had this situation before and what did you do?
     
  2. nostresshere

    nostresshere Mr. Anti Debit Card

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    Which casino?

    That really sucks. My thoughts are they did the comp with hopes you would continue your loosing streak. The host then realized he overcomped you and reversed it. Sleazebag.
     
  3. DBear

    DBear VIP Bear

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    Speak to a higher up. Be calm and respectful.
     
  4. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    +1, especially if your room bill showed them taken off.
     
    Last trip of the year. Closing out at "poor Man's Circa"
    Happy Birthday to me!!! Food folks, and fun!!
  5. texascane

    texascane Low-Roller

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    It happened at Caesars.
     
  6. Chuck2009x

    Chuck2009x VIP Whale

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    I'm not necessarily surprised he pulled back the room charges, he comped them too soon.

    Did you have a comped room and are they charging you for that also?

    How much did you lose? A big loss, they oughta let you off the hook unless you bet your entire credit line in like 5 bets.
     
  7. texascane

    texascane Low-Roller

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    Yes I had a free room. I had booked that through marketing and not through the host so that stayed comped. I had lost my entire marker account of $25k and then another $5k of cash on my first night. So I know Im not the biggest gambler in the world but it was a decent size loss. If they wouldnt havent offered to comp it I would have been ok paying. Im just bothered that they called me told me they would take care of everything, removed it from my room bill, and then when I went to check out they changed their mind. Its the principle more than anything else.
     
  8. meyers67

    meyers67 VIP Whale

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    It's not just the principle, you are due those comps. That's a decent size loss and you are a good customer. Work your complaint up the food chain and see what happens.

    Either way, get a new host.
     
  9. vegasdev

    vegasdev VIP Whale

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    that is tacky. being you first night there, the host was sure you would continue to gamble (lose) more. 90+ % of the time he would have been right. that didn't happen, but he should have left it alone.
     
  10. ExVegasLocal

    ExVegasLocal Low-Roller

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    No specific advice regarding your comps, but there is no way I'd spend my next trip at a CET property after being treated that way. I'd surely write a letter to let someone know how I was treated and why I won't be back. And then, I'd follow through.
     
  11. Chuck2009x

    Chuck2009x VIP Whale

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    Minus $30k and tapped you out in 3 or 4 nights it's hard to see why they would whack you for even a couple grand in charges. 30% of theo or 10% of actual is a quote someone threw in here once or twice.
     
  12. KimiCoconuts

    KimiCoconuts Low-Roller

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    I am sitting here in shock that they charged you for ANYTHING with that kind of loss. I would be livid.
     
    • Agree Agree x 7
  13. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    OK, I didn't read that the first time through. Yes, there is a point in which actual exceeds theoretical and takes effect. I would have to guess at first look that this was an "eff-up" by Casino management.
     
    Last trip of the year. Closing out at "poor Man's Circa"
    Happy Birthday to me!!! Food folks, and fun!!
  14. nostresshere

    nostresshere Mr. Anti Debit Card

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    You found an asshole host - or something else happened. With that loss, you should have been more than covered.

    Side note - that room comp does count in your overall trip comps - no matter if marketing or host booked. In your case, it does not matter, but for others....
     
  15. texascane

    texascane Low-Roller

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    Does anyone have a name of someone higher up at Caesar's that I could write to? I've been looking online but cant find anyone specific.
     
  16. easy_money

    easy_money High-Roller

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    Have you tried LinkedIn? I have seen many people on the forum every now and then asking for senior executive/management level contacts, but I don't believe or haven't seen anyone mentioning or bringing up LinkedIn as a good source to look for it. I just went on LinkedIn and did a search for "Caesars" and selected "See all employees" and I was able to see names for the CEO, President, GM, directory of hospitality, GM, SVP/VP of marketing, regional president, etc. The list goes on. If you have an old host contact or any emails from someone directly from Caesars, just take the names and use the same format for the email addresses.

    I had an incident once with a host and contacted his boss, but the communication was very slow and I encountered issues dealing with them so I wanted to take it up a notch and decided to add some executives and management level folks to rectify the problem. I was able to find it on LinkedIn. I included the CEO, President, SVP, and GM. I'm not sure if they will read it or not, but someone is bound to respond as they see you have contacted so many executives/management folks, that it will force someone to answer. Sure enough, not even 10 minutes after sending the email, a director of customer relations contacted me and was able to resolve my issue. Just be cautious and mindful of what you write. State your problem clearly and precisely. Good luck!!
     
  17. Multifarious5

    Multifarious5 VIP Whale

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    Wow, just wow, I am so, so sorry.

    1) I'm thinking/hoping this HAS to be a junior host, as a seasoned host waits till the end to make concrete backend comp offers, or sets parameters "I can do this IF you maintain similar play the rest of your trip." It sounds like this was NOT stated, and it was based on current losses. If your current losses didn't cover the comp, they shouldn't have offered it yet, period.

    2) Devil's advocate for the casino...had they offered to pay ALL your food and expenses (again, they should assessed your play/comps at the end, not your fault they offered too soon...), and you took advantage of this and ate like a king for the remaining 2-3 days of multiple expensive meals, THEN I can see them maybe backpedaling, but this was for one meal and one set of show tickets.

    3) Finally, what blows my mind, is you factor in your bankroll spent. NOT coin-in 30k, but BANKROLL lost of 30k. Coin in, even on a crappy day, coin-in would have been even higher than 30k. (And since you had a 25k marker you spent, they can't really claim "your play wasn't recorded.")

    Unless your meal had one of Todd English's crazy 2k-10k+ bottles of wine, (which, if so, the onus is even MORE on the host for not waiting until the end to offer to comp it), I am actually speechless, and I'm someone whose mindset is "hope for the best, but plan for the worst."

    4) Bottomline, it's bad business form to renig on anything in my book. Don't offer something until you're sure the other party has "earned" that perk, or set stipulations. Like Chuck said, unless it was in the thousands, you should have been covered. If it wasnt covered by your current losses, they should not have offered until the end. (And if they did offer prematurely, that's on them, not you.)

    Some might feel the host was justified, but I personally think it was incredibly bad form, and a deal breaker in my book. And from others' posts---so does almost everyone else.

    I am genuinely sorry, and a bit sick for you. This was poor-business 101 in my book...and I can think of a BUNCH of other Vegas properties that would be delighted with basically an 8k-10k bankroll per day, or 30k total bankroll over 3 days! :)
     
    Last edited: Jan 6, 2017
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  18. paperposter

    paperposter MIA

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    if u only played one nite on your few nite comp but lost 30k they will comp u on your 30k loss. its not a problem when u loss that much if u lost 5k it would have been a problem as long as they didnt fly in a private jet ant put u in a penthouse suite.

    need to here more about ur upfront comps
     
  19. leo21

    leo21 VIP Whale

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    How much did they renege on? And what kind of room was booked? I'm just grasping at straws as to what the motivation was to pull the comp.
     
  20. wernerw

    wernerw Low-Roller

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    I would simply not have accepted that. Would have asked for a manager.
     
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