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CET Hotel Room Policy Update

Discussion in 'Comps' started by shokhead, Jun 22, 2017.

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  1. shokhead

    shokhead No big spender unless eating drinking having fun!

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    Just got this e-mail

    Comp rooms are one of the many great benefits of Total Rewards® membership. If you are offered and reserve a comp room, please be sure to cancel it if your plans change. Effective July 1, a $50 (plus tax where required) charge will be assessed to comp rooms that go unused which are not cancelled by 6pm on the day of arrival. Cancellation policies for paid hotel reservations are not changing.

    I have no problem with it.
     
    The Nugget!
    • Agree Agree x 4
  2. Mitkraft

    Mitkraft VIP Whale

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    I got this email also and was going to post but forgot. Thanks for doing so. Also, before someone asks, I'm certain this is about no-showing for a reservation and not directed towards showing up and checking in for the purpose of using an offer and not actually sleeping in the room.
     
  3. rgrif57

    rgrif57 VIP Whale

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    Can't blame them is they are having no-show problems. Heck Marriott now makes you cancel 48 hours prior or lose a days fee, so 6 o'clock is alright.
     
  4. Maxbet

    Maxbet Low-Roller

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    Just odd to me that a person would no show on a comp room and forget to cancel. Must happen frequently for CET to send out the email.
     
  5. nostresshere

    nostresshere Mr. Anti Debit Card

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    Enough jerks around to force more rules.

    I think this policy is still to easy on those not canceling. No reason not to call.
     
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  6. Hurricane

    Hurricane Eat, drink, be merry and roll points

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    Fair enough. I would be fine if the policy required cancellation by 6pm the day prior.
     
  7. cmani

    cmani Low-Roller

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    I wonder if CET will eventually try to penalize those who reserve an extra day (but leave on that day) to avoid checking out that morning.
     
  8. Mitkraft

    Mitkraft VIP Whale

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    I knew somebody would bring something like that up. That's the type of thing I was referring to above. I don't think there is any way to do this and really doubt this policy is in any way aimed at that. As long as you check-in in person and pick up your keys then you should be fine. I think Vegas will be the last place in the world to penalize you for NOT sleeping in your room.
     
    • Agree Agree x 1
  9. blackjack4me

    blackjack4me Low-Roller

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    Interesting enough, I needed to cut short a booked trip to Harrah's Cherokee this week (leaving Wednesday instead of Thursday). The desk clerk asked if I wanted to keep my original registration so I wouldn't have to check out Wednesday by 11 - I could leave the room any time I wanted.
     
  10. dmr

    dmr Registered Abuser

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    Having worked in hotels, I can say that no-shows are all too common.
     
  11. shokhead

    shokhead No big spender unless eating drinking having fun!

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    Interesting. Must be a stat somewhere what no shows cost the hotel industry a year.
     
    The Nugget!
  12. DJ Ran

    DJ Ran High-Roller

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    I don't think this is geared to Vegas as much. Atlantic City is a different story. Comped weekend rooms are hard to come for the moderate and low end players. When rooms appear comped on the CET rate calendar, many jump on them and book as many as they possibly can through the entire year if possible.
     
    Keith Urban
  13. dmr

    dmr Registered Abuser

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    Just google something like "hospitality no-show statistics" and the like and you will be drinking from a fire hose! :)
     
  14. zoobrew

    zoobrew High-Roller

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    I could see a lot of people from CA doing the same thing in LV, booking weekends and then deciding at the last minute if they want to make the drive. If they don't use the room then it might have stop another last minute person from going because no rooms/comps are available at their preferred casino. With hockey and maybe football coming,I could see this happening even more in the future.
     
  15. Mitkraft

    Mitkraft VIP Whale

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    I wonder if this might actually be a benefit to the rest of us since maybe more comp rooms will be available if people don't book them indiscriminately.
     
  16. lithium78

    lithium78 VIP Whale

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    I agree. Hotel rooms are in short supply in AC and no shows make it more difficult for some players to be able to come. It hurts AC's bottom line.
     
  17. The Rumor

    The Rumor VIP Whale

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    They really shouldn't care that much in that case since your historical "theo" paid for that room and you did use the room for part of the time

    This seems pretty low on the totem pole in terms of problems. Plus, how do they even know you left unless you tell them? Tracking your room key? There's no guarantee you used the key to get back in if you just spent the last day of your trip in the room anyway.
     
  18. nostresshere

    nostresshere Mr. Anti Debit Card

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    Small uptick for others.

    Again.. I have nothing good to say about folks that reserve and room and no-show. Just call.
     
  19. Harry Lyme

    Harry Lyme VIP Whale

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    Overall, I don't have a problem with it. I make sure I know days before even an overnighter if I'm keeping the room. My concern is what is the cutoff for when you are considered a no-show? In AC, I usually end up there between 3 and 5, but in Vegas? I don't think I've ever landed before 8. So do I get until midnight? 11? I agree with Ran that it's probably more geared towards AC. Borgata has had a similar policy for a while.
     
  20. vegasdev

    vegasdev VIP Whale

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    fair enough.
     
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