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CET hosts now doing recorded calls?

Discussion in 'Comps' started by Astribling, May 10, 2021.

  1. Astribling

    Astribling Alice In Casinoland

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    I just had a very strange call from a host in Vegas. I almost didn't answer it, but caller ID came up Planet Hollywood in Nevada so I was intrigued. It was a lady introducing herself as my host / new vegas contact for all my booking needs. I tried to respond and then realized it was a recorded call. Didn't catch her name, just her phone number. Has anyone ever had a recorded call of a host introducing him/her self? Seems odd to me.

    I checked my app and I don't see a host for Vegas. I apparently now have a host for Caesars S. IN, which I never knew I had. I'm really only there maybe 2-3 times a year. Although I did get 1K TC in a few hours on my last trip.
     
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  2. alanleroy

    alanleroy Click my avatar

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    I wonder if this is a scam. Caller IDs can be spoofed. Be careful if they say they're your new host and your PC is infected.
     
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  3. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    They might be tracking calls for (performance) metrics.

    You know, like a quota system.
     
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  4. Astribling

    Astribling Alice In Casinoland

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    Ya, I thought about that. And kind of wondered why they wouldn't just send email if they were going to do a recorded call. But @DaiLun might be on to something with the metrics. They are making calls, but it's not time consuming. Weird though!
     
  5. Cageet

    Cageet Low-Roller

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    So, CET is squeezing their own employees now? Nice... :thumbsdown:
     
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  6. cyndyga

    cyndyga Tourist

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    I got a recorded call from my CET marketing rep not a real host the other day and again yesterday for my b'day... so I think its real...that way they can do volume.
     
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  7. nostresshere

    nostresshere Mr. Anti Debit Card

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    recorded call is not unusual at all
     
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  8. Film-Noir

    Film-Noir High-Roller

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    It's most Likely the Marketing Dept.
    Not A real Host.

    National marketing is a completely Diff. Area
    There trying to put the Proverbial
    "Butts in the seats" with the new Ownership.

    Picture a Glorified Telemarketer, on Comission
    that will sell u a $59.95 room +resort fees.

    Not a real casino host that will walk up to you on your
    Fav casino floor & shake your hand.
     
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  9. Allee

    Allee Tourist

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    Yea I got an email from a CET host after our last trip that was super generic “I have been trying to call you.” I definitely never got a call..but when I looked on the app I did have a host listed for Vegas properties.
     
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  10. zignerlv

    zignerlv VIP Whale

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    I've gotten 2-3 of these in the last month or so, not from a regular host per se, but a person with their air charter group. It's a little odd noticing all the effort they put in to make it sound like a person calling, rather than it sounding like a typical automated call.
     
  11. VegasGroove

    VegasGroove VIP Whale

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    I always thought having a host means personalized service, which in turns means live calls for interaction. A recorded message seems cold (or some third party outfit trying to pass themselves off as a "host"). And in these days of trying to get folks back to Vegas and giving offers to their players, a live call is key.
     
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  12. maxev

    maxev Low-Roller

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    At Caesars properties, I would get real hosts likely reading off a script, but not a recording.

    Before the merger, I'd get host recordings from Eldorado and Silver Legacy. Haven't yet from the post-merged Caesars, but I guess they implemented that across all properties.

    I think many of their clientele still prefers phone/mail to email.


    --max
     
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  13. oghuman

    oghuman VIP Whale

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    My AC CET Host just called me today. We've been friendly for about 10 years. He was my host at the Showboat in AC. We talked for about 10 minutes about various stuff and upcoming multiplier.
     
  14. maxev

    maxev Low-Roller

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    @oghuman Is there an upcoming tier multiplier I don't know about?


    --max
     
  15. oghuman

    oghuman VIP Whale

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    Yes 2X Tier Saturday was on the May 8th & 22​
     
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