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Casino Voucher Issue

Discussion in 'Casino Gaming' started by PPtraderal, Jan 23, 2017.

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  1. PPtraderal

    PPtraderal Low-Roller

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    Just curious if anything like ever happened to any of our board members. My wife and I were at an Atlantic City Casino on January 12th. She inserted a $ 75.00 cash out voucher into a slot machine. The voucher failed to register and no credits appeared on the game. She pressed the service button and the fun begins. The first service rep does not have a clue. Service rep number 2 comes on the scene, and still nothing. So then a a supervisor decides that the funds were already played. They opened the machine and could not find anything. Bottom line they said they would advise us of their findings. Seven days , no response. I filed a formal complaint with the NewJersey Gaming Enforcement Division, so I can't mention the name of the casino which is a Boardwalk property. At the same casino in August , a lady siting next to me inserted a $ 100.00 bill into a slot and nothing happened. She was adamant with the service reps as they insisted no money was inserted. I stayed next to her as a witness. Finally after an hour they opened the machine and discovered that the bill stacker malfunctioned and pushed the bill through without registering . They treated the lady like crap, looked at me like an idiot and did not apologize when they found the bill in the back of machine housing.
    Have any of you encountered this situation? Feels lie a Twilight Zone issue to me.

    Update : subsequent to the post I received a call from a New Jersey Gaming Enforcement Agent. Very nice lady , wanted to know if the Casino had responded in any way. By her tone i could tell she's been down this route before. We are not trying scam a casino for $ 75.00, but this is not acceptable. The gaming agent appeared annoyed that the casino did not give my wife a form or take any written action. It seems there is a state regulation in effect for these situations.
     
    Last edited: Jan 23, 2017
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  2. dex844

    dex844 Tourist

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    I've had a few issues, usually involving malfunctions of the voucher printing mechanism, but everything has been resolved to my satisfaction. I try not to take offense when they treat me like an idiot because I assume most of the people they encounter are idiots (or scammers). :D
     
  3. nostresshere

    nostresshere Mr. Anti Debit Card

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    Over the years I have had issues with bills or TITO. In every case, they opened the machine and found it somewhere in the feeder or even dropped into the machine somewhere. Always taken care of. Never an issue about it being played, or my being wrong.

    BUT - ONE TIME. In Laughlin. Sat down at a machine, inserted TITO and they realized the card reader for players card was broken. I decided to cash out and go to another machine - might as well get my .0002 cents in comps. Start to play and realize I have way less money than I thought I had. I call the slot rep and they check things out. No answer. Few minutes later a suit comes over and explains what happened. He actually tracked the machines I played as I wondered across the casino. For some reason, I only got a partial cash out and should have hit the button again. Maybe it was freeplay? In any event, I left money on that machine. Somebody else played it. They still gave me the $50 or so lost play. They did not have to.

    By the way, I was about this far > < from being shit faced - LOL!

    They can track just about everything that happens on a machine, and where the TITO came from (which machine, time, etc). They also know where you have played via the players card. Anyways... somebody at A/C was not doing their job, or there was more to the story.
     
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  4. tringlomane

    tringlomane STP Addicted Beer Snob

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    As far as your Laughlin story, if you put freeplay in at some casinos and don't cycle it though all once, the remaining amount of free play not yet played will remain on the machine until someone does cycle it through.

    One time the machine malfunctioned for us and the keypad stuck. Tried to put in $5 FP, had to play $55 FP off instead. Doh!
     
  5. paperposter

    paperposter MIA

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    i had a machine malfunction ,it took
    a 100$ and didnt credit me and the money wasnt there i dropped down. but the casino ill mention the name orleans gladly game me a 100$ dollars to continue playing with.
     
  6. Drewm1972

    Drewm1972 VIP Whale

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    I'm very sorry to hear what happened I hop those idiots at the casino resolve issue and pay you the money in 3 times!!!! I don't know if this would help but if you have a host at the casino perhaps go thru a host? I had some non monetary issues but host took care the problems once I contacted her.
    Regardless I hope you get your money back
     
  7. Electroguy563

    Electroguy563 Over-Fried Gambler

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    Machine malfunctions always makes me anxious because it seems the casino personnel thinks I'm trying to scam them.

    Probably just my imagination but still, I hate machine malfunctions.
     
  8. JeJas

    JeJas VIP Whale

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    No wonder people no longer go to AC casinos.
    As @nostresshere said, I had many similar stories. But never ever unsolved.
    They treat it seriously, as they should.
     
  9. tringlomane

    tringlomane STP Addicted Beer Snob

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    Monte Carlo thought I was trying to scam them once when a "bet one" button triggered a "max bet". Since I was drunk, they surely didn't believe me. But when the manager finally realized I was trying to argue out of principle and over $5, he gave me the latter to shut up.
     
  10. PPtraderal

    PPtraderal Low-Roller

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    On January 27th the New Jersey Gaming Enforcement agent suggested the casino refund my wife's $ 75.00. Their decision was predicated on an unknown condition which caused the voucher not to register the credits. The machine is still out of service. The casino complied, and they were actually very nice about it.
     
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  11. Drewm1972

    Drewm1972 VIP Whale

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    I'm glad it worked out for you guys... but to say "they were nice about it?" ..no you ARE ACTUALLY NICE ABOUT IT!! They owe you guys money and you had to go thru lots of obstacle to get it back if anything casino should reimburse for your troubles.
     
  12. XKxRome0ox

    XKxRome0ox Low-Roller

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    i hope you and your wife take that $75 voucher and hit a jackpot
     
    Last edited: Jan 27, 2017
  13. flyguyfl

    flyguyfl VIP Whale

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    Sometimes technology just sucks. On the old days the coins would drop. I had a voucher printed out the TITO machines did not recognize and took it to the cage where they saw all the required info did not print out. Paid with no problem.
     
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