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Carbone review

Discussion in 'Restaurants & Buffets' started by NotSinatrasHand, Nov 4, 2019.

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  1. NotSinatrasHand

    NotSinatrasHand Low-Roller

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    Ok, so I recently took a trip to Vegas and made a note of going to Carbone for dinner on the Friday evening after a show. I've hear many good things about this restaurant and been wanting to try it out for some time now especially with the multitude of great reviews I've had read. Well, the stars aligned (or misaligned) and the opportunity presented itself and I took it.

    To start off with, I had made reservations and arrived at said time, checked in at the front desk and was assured that it would be a few minutes. About 20 minutes later, we got the call out for our table at the ready. Hmmm... not a great start, but it is friday night and the restaurant is bustling. Plus we had some waiting area entertainment (read - scantily clad women being silly) so waiting 20 minutes for a reservation isn't too bad, right?

    Seated and handed menus. They finally came around after quite some time to take our drink order and some more time to get our wine served. At least we can spy on what the dishes looked like coming out of the kitchen looked like. They looked good. So that helped in getting our appetites going. So we ordered a starter - sizzling panchetta, pasta - Spicy rigatoni vodka, main - Veal Parmesan

    sizzling panchetta - was not quite what we though it would be, its basically porkbelly with some pickled lettuce in a hot pan. The server didn't quite describe it very well and certainly did not say that this dish had a sourness with the pickled lettuce (at least that was what I tasted).

    spicy rigatoni vodka - served lukewarm, the sauce was not spicy at all and very bland, took a bite and didn't eat another. Now what was interesting here was that they served it in 2 separate plates (there was 2 of us) as opposed to family style single dish. I would have rather they let us serve ourselves.

    Veal Parmesan - it was well prepared, the veal was tender and flavourful, there was nothing to complain about this dish.

    Now here is where things went really downhill... our server never came back to check on us so we couldn't even get the rigatoni refired or get a substitute or to even get another glass of wine. We ate half the Veal before we just gave up and asked for the check without seeing the dessert cart. When we discussed our disappointment, our server offered to make a new rigatoni, we declined as it was a just a passing gesture as we already indicated that we are finished dinner. He did try to get our rigatoni taken off our bill (seeing that we barely touched the pasta it was the minimum you should do) only to get half of it taken off. He comes to us with a thinly veiled attempt to talk to the manager to get the whole charge taken off in attempt to get a tip for his "service". He comes back with his victory and like the crowing rooster made the sun rise, there was no other attempt to satisfy our disappointment. We did leave an appropriate tip (18% on the bill) just because one of my parents was a professional server and I know how hard they work.

    In closing, I've been to many higher end restaurants in Vegas (Sage, NOBU, Catch, Bardot, Mott32, Jaleo, Scarpetta (by the way, the italian and service here was by far much better), etc...) you expect a certain level of service with a quality of food when you're paying the prices listed. Moreover, you tip exactly as you should even more so if service was above and beyond. Unfortunately, Carbone did not meet those standards... a real shame.
     
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  2. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    Wow, sorry to hear it. There is one table captain there that is not the best (although I have not seen him my past couple visits), but otherwise the service we have always received there is top notch. As for the rigatoni, its always prepared to taste piquant, but not a real spicy kick. I really like it, but can understand why it would be disappointing if you're expecting something more akin to an arriabatta sauce
     
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  3. VegasBJ

    VegasBJ VIP Whale

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    Yeah, sorry to hear that the service level ruined your experience. I have been to Carbone at least a dozen times, and have always had a good experience. Might have been the waiter, might have been a really busy Friday, who knows, but the service level should definitely been better at this high end restaurant.
     
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  4. NotSinatrasHand

    NotSinatrasHand Low-Roller

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    I totally agree... maybe the spicy name is too misleading in my mind and you're absolutely right about likening it to arriabatta sauce. I will ponder on this in the future
     
  5. NotSinatrasHand

    NotSinatrasHand Low-Roller

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    I do think it might have been an off day for the kitchen or front of house as there has been so many positive reviews...
     
  6. NolaWave

    NolaWave Tourist

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    I loved Carbone the one time my wife and I have been; however we were not given the limoncello everyone always talks about. The only reason I could think of is that we did not technically order an entree but we ordered enough pastas/apps to cost way more than an entree. We didn't bother asking about it, but it has kind of bugged me.
     
  7. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    I have never ordered an entree and always get the lemoncello. That's disappointing
     
  8. NotSinatrasHand

    NotSinatrasHand Low-Roller

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    we did get the house made Lemoncello it was definitely different... good, but different :)
     
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  9. black29

    black29 Tourist

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    I ate there in September for the first time and while I thought it was good, it wasn't worth the price. For me the best part was ambiance and decor, food was good not great.
     
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  10. mbely1000

    mbely1000 Low-Roller

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    Carbone is fine food, but it is way overpriced, even given the fact that it's inside of a strip casino. There is much better value to be had not only on the strip but inside the Aria.
     
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  11. NotSinatrasHand

    NotSinatrasHand Low-Roller

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    absolutely... I've had fabulous dinners at Sage, Bardot, and Catch.
     
  12. vegas30326

    vegas30326 Low-Roller

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    I’ve been going to Carbone 3-5x per year since it opened at Aria. The service has definitely slipped. Dinner in August of this year will be our last visit for while. “Disappointing” is an understatement.

    Carbone is the kind of restaurant where food and service each make up 50% of the experience. Done right, it’s the kind of place where you can unplug and totally slip away from the world for a few hours. Unfortunately, if the service is lacking, it’s a hard sell.

    The food has always been consistently good over the years (with a few hiccups, to be expected) but the service has taken a sharp nosedive in the past year. This makes it much more difficult to justify the price. If you know how excellent Carbone can be on the best days, the recent poor service is a glaring issue.
     
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  13. RPMCanes

    RPMCanes VIP Whale

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    I had dinner there a few years ago and was not impressed at all. Aria on the whole is very overrated IMO.
     
  14. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    FWIW, this thread is making me want lobster ravioli for lunch lol
     
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  15. NotSinatrasHand

    NotSinatrasHand Low-Roller

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    I know this might sound controversial. but the pasta at La Pasta e La Pizza (Eataly) was so much better than the rigatoni from Carbone.
     
  16. Dutch34

    Dutch34 High-Roller

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    Hearing so much about the place I finally tried it with a friend a few months back. I think I had one drink (she does not drink) and we shared a salad, the spicy rigatoni, split some steak entree and a side or two and the bill was approaching $200.00. It was fine food, but nothing that made me say wow. Service was good, presentation was nice. I know it's Strip pricing and I never mind paying for good food, but it seemed to me to be about 40-50% overpriced (salad, pasta, potato and a meat). Would go back if comp'd or on expense account.
     
    One Night Only!
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