I had a similar experience when booking online. I got the room, but my EasyPlay was not given as they say it wasn't in the system. I was able to get it by complaining to the hosts, but was a pain in the rear. Host said to just call when booking. While a bad experience still better than Mirage pit bosses forgetting to rate me in the system (was tipping to and am a quite player). Dropped 2k and little to know comps. Played similar hrs, $$ at Ceasars and I get all sorts of offers. Reg. original post of them canceling, but offering room at another, I agree with everyone else, take the free room and use the 1300 to gamble. At least take the room, mobile check-in, mobile check out but don't use it (tie up their room), if you are still going to stay somewhere else. Actually best choice is to take a walk, cool off, read some of these posts and take their offer. Sucks that it happened.