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Beware: denied Seven Stars for "overcomped"

Discussion in 'Comps' started by skyscanner, Nov 4, 2019.

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  1. JosieCat

    JosieCat VIP Whale

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    I admit, I wasn't factoring in the comped resort credits. Hell, what do I know ;). I regularly leave comps on the table. Never took advantage of any of my Diamond comps, never went into a lounge, never even used the $100 dinner.
     
    Sister Trip - New Dates (Again)
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  2. alanleroy

    alanleroy Click my avatar

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    I can just about guarantee that the real decision was made by an algorithm. It's created a profile with a score and OP didn't make the grade. Not defined by a set amount of TC, but rather a big data dive into a whole host of factors related to profitability.
     
    • Agree Agree x 4
  3. killswamper23

    killswamper23 Low-Roller

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    this is a terrible analogy.
    one is a woman who turned out to be a gold digger and a totally different person than you expected. good riddance.

    7 stars on the other hand is a ton of free stuff with lots of financial value.there is a good reason many APs have set out to get 7 stars. it's merely a financial decision.
     
    • Agree Agree x 2
  4. nostresshere

    nostresshere Mr. Anti Debit Card

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    I tend to agree.

    There may still be a human factor - guessing they look primarily at the score that spits out to confirm it is right, and makes sense.

    With all the (CRAZY) promotions offered by CET, there are so many different ways to get points there is no way to make rules to cover all situations. But in the end, 7 Stars is meant for PLAYERS.
     
  5. stlguy197239

    stlguy197239 VIP Whale

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    Agreed. As more and more facts have come out, it is kind of easy to see how and why 7* was denied in this case.
     
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  6. 3544quebec

    3544quebec High-Roller

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    I got an email from Harrahs NOLA with a 5 times TC Multiplier. It states the following:

    We are making it easier than ever to raise your Tier Status! Multiply your Tier Credits and relish in all the benefits associated with being an elevated Caesars Rewards member

    There is a disclaimer at the bottom of the email saying that you accept the CR Ts+Cs but I have sympathy for the OP. Don't run the promos if you don't want to honour the benefits that result. Don't send a personalised email offering the above with no specific disclaimer saying that if you don't reach some undisclosed metric then ignore what we said about raising your tier status because we certainly will

    Caesars holds all the cards so to speak
     
    • Agree Agree x 2
  7. FABismonte

    FABismonte Tell my wife I am "about even."

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    I am Seven Stars and I use the commerative Chinese New Year CET cards in my machines so that if I leave my card, no one will know it is a Seven Stars card— or even a Platinum or Diamond useful for free parking in Vegas
     
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  8. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    CET will nuke the cards upon request.
     
    Well, Canada and Massachusetts are closed, back to Lake Tahoe
    Oh what the heck, I've got vacation and myVegas points to burn. . . .
    • Agree Agree x 1
  9. notfromconcentrate

    notfromconcentrate Connoisseur of dive casinos and obnoxious outfits

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    Still, it's a good strategy to have Seven Stars status coded onto a lower-tier card. There are some casinos in which being seen with a Seven Stars card could make you a target, even if it's for something as simple as picking up a card left behind to use it for free parking.
     
    • Agree Agree x 1
  10. bubbakitty

    bubbakitty Doing retirement again and happily so....

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    I agree I apologize. If I inferred the casino was like a Golddigger that wasn’t what I meant at all. Thanks for pointing this out. :D
     
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  11. dankyone

    dankyone VIP Whale

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    This is a really interesting case. I can see why the OP is irritated and I can see why CET did not and will not make him Seven Stars.

    The entire scenario is very unusual. Very, very few people spend 100 nights a year in casino hotels paying their way and give zero/minimal play. This is the heart of the issue. OP has given CET a very large sample size, and they can see that he’s not likely to play much when he is in one of their hotels.

    Normally, let’s say 99% of the time, those who exploit promos ARE given status without any fuss. A person playing 5000 tier points a day, 10 days a year gets his 10000 bonus points each day and 150,000 TCs a year. CET might consider this exploitation, but they grant the person Seven Stars anyway since he’s a “normal” player, showing action each day he’s in the casino. Their algorithms tell them they do indeed have a great chance to win something significant from the player on future visits. He will get room and free play offers to encourage him to return.

    The OP is already a Seven Stars companion and gets lounge access, front of line privileges—and an entitled attitude. He understandably wants the free dining, airfare, and hotel stays too. These are valuable benefits to the player and some are hard costs to the hotel. He was willing to take a shot to get them—knowing that he might not be “invited” as evidenced by his advance queries to employees and on message boards. He is aware that he is an unusual case, and his status might not be approved in the routine way.

    My sense is that CET has already decided that he is a problematic guest, even if he has not bounced a marker or punched a dealer. They decided this before he earned 150,000 TCs. His play is not valuable to them AT ALL, or he would be receiving comped or discounted rooms at least some of the time. It takes very, very little play to generate comped rooms in their system.

    He’s willing to stir up trouble, and has probably done so during 100 nights at the hotels. The manager references “in our last correspondence” hinting that there have been past communications/issues.

    If you have a high or even medium high ADT, a casino will be willing to overlook a lot because you are a valuable casino customer. If you pay $100 a night for hotel rooms, get comped resort fees and lounge access—not so much. You may be a decent/ frequent hotel customer, worthy of complementary diamond lounge access and some waived fees, but you’re not a player, worthy of Seven Stars benefits—which CET has figured out.

    Escalating this won’t help IMO, they have made up their mind and will dig in their heels at this point.

    Taking legal action would be laughable. The casino has the right to terminate any or all players club benefits at any time to anyone, for any or no reason. Is this fair? Maybe not, but we all agree to it every time we join a players club.
     
    • Agree Agree x 8
  12. nostresshere

    nostresshere Mr. Anti Debit Card

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    Maybe.

    I am guessing (totally guessing) there folks that make 7* and do it with various promotional offers along the way. But, I doubt there are many that get to 7* with NO COMPED ROOM OR FOOD OFFERS and not even CHEAP ROOMS as a result of such low play.
     
    • Agree Agree x 3
  13. FABismonte

    FABismonte Tell my wife I am "about even."

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    And to continue, $100 cash for a hotel room offered to the public usually has CET assume it also gets the around $50 resort fee which guarantees a profit margin (or at least helps cover the variable costs). But since the OP gets the resort fee waived, CET probably makes no money on the room, and perhaps "costs" CET money given the lost alternative opportunity of renting a room to the public who pay the resort fee.

    FAB
     
    Another CET Promo Event
  14. JLoson0550

    JLoson0550 Tourist

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    I've been reading this entire thread and thought this as well
     
  15. skyscanner

    skyscanner MIA

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    I asked this at Harrah's and Flamingo, they said they can not do it. Cards will expire January 31st 2020 and there is nothing they can do to cancel them. Where did you have your cards cancelled?
     
  16. skyscanner

    skyscanner MIA

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    I disagree, instead of remaining with an empty room for which there is no demand, they do make money out of it. They don't even have to service it, as I always opt out of housekeeping.
     
  17. skyscanner

    skyscanner MIA

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    It's like that because they decided to stop the offers. I do not believe that 150K$ of coin-in is "low play" by any means.
     
  18. The Rumor

    The Rumor VIP Whale

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    The choice isn't nothing or 7*; it's 7* or Diamond. CET is saying you're not profitable, and you're paying 0 resort fees and getting your fill in the lounges already. You have a valuable status; we're not going to give you another $2,000 or whatever of value when we don't make enough off of you to justify the increased comps.

    CET really isn't being different than airlines or hotel companies with this mentality...most large US-based top tier frequent member programs now require some financial metric (generally revenue) in order to qualify for the top tier of status. e.g. if you get 100 nights at Marriott, that's not enough for the top tier: you have to spend 20k a year on those 100 nights in order to get Ambassador status. The airlines have generally required ~15k of spend to get there (flying 100k miles isn't enough.) Big companies are focusing their top tier loyalty benefits more heavily on their most valued customers. We shouldn't be surprised that CET wishes to protect some of the value of 7* by taking the least profitable members/potential members out of the program.
     
    • Agree Agree x 2
  19. notfromconcentrate

    notfromconcentrate Connoisseur of dive casinos and obnoxious outfits

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    Just quoting this to say this is VERY well articulated, especially when it came to establishing what the OP was aware of around the middle of your post.
     
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  20. The Rumor

    The Rumor VIP Whale

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    They have to service it when you leave. You're still putting wear and tear on the property. They still have to check you in and deal with any issues that arise. You use their utilities.

    I can't tell you what exactly CET considers the marginal cost of renting the room, but I know enough about the hospitality industry to tell you it's not something like $5 or $10 bucks. The exact amount is going to vary by hotel, but if you're renting rooms for $50 all in (of which $5 is probably tax) and going to the lounge even once, they are almost certainly assuming you had flat or negative profit for that visit.

    There's a reason even dumpy hotels that don't do room cleaning more than 2 times a week charge more than $20 a night.
     
    • Agree Agree x 1
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