To @skyscanner - sorry to hear that you didn't advance as you expected, if I was you I'd move on - there's absolutely zero sense in trying to fight a status. Everywhere it's clearly stated that 7 stars is by invitation only, who reached 7 stars after how much play or how quickly is completely irrelevant to your 'case'. Trying to take legal action is a waste of money and time, even if you get a pro bono lawyer ( which personally I highly doubt ), you're still wasting your time - need to decide if your time is worth enough not to do so. 6.5k loss this and 1k loss past year is not gonna cause any attention - of course in theory even with high playing you can end up with these numbers, but it's nothing worth to look at in the grand scheme of things. Of course it all comes down to theo, with 1h on average per day, well, same story unfortunately. With 100 nights and a 6.5k loss overall, you're losing an average of $65 a day / night... Without offending you or playing the smartass, if you run the numbers, I think it's understandable that you do not really fit into their 7 stars program expectation, which is obviously their flagship tier and by invitation only, intended for heavy players. Of course it's disappointing not to getting the 7 stars while you reached the TCs needed, but at the same time you're aware it's by invitation only. Showing up a 100 times and paying in full during non busy nights doesn't make things better, because as you stated yourself, an hour a day on average is what you gave them on play (the casino doesn't care why you don't play more) and by doing so, you gave them a very reasonable sample size of what to expect from you in future.