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Before and after. Have you found comps have decreased, etc ?

Discussion in 'Comps' started by checkchange, Jun 17, 2021.

  1. checkchange

    checkchange Low-Roller

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    Long story short if that's possible. Trip in Sept at casino we've stayed at 15 + years, have had two hosts most recent since 2007 but left Dec. 2019.

    Anyhow new host in the past 12 nites comp + $900 food/bev, limo use etc. Review bill at end of trip for anything over...THIS TIME 5 nites comp/ $500 food. Can do limo pick up but no use of limo as they have not brought the drivers back and are using a contract service.

    Would always get same suite, same room # now it'll be a suite but can't quarantee same room #.

    Casino says demand is high especially for Sept and beyond, can't do comp as before, blah blah. Told me rates for non comped nights and I've never seen rates that high.

    Some I can understand due to COVID using a contract driving service, I'm sure re staffing is really a challenge, and since vegas went 100% June I know there has to be alot of headaches if you will trying to reopen and maybe make up for lost money.

    So curious if others have found changes?
     
  2. Chuck2009x

    Chuck2009x VIP Whale

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    The fewer nights comped upfront and not blocking a specific room for you is explainable by room rates going through the roof due to huge demand.

    The reduction in F&B isn't completely explainable by demand but it is explainable if you consider that they figure you probably will not stay 12 nights and so you won't gamble as much as usual.

    And the cost of the room may be so high that not only does it cut the number of nights you can get, it eats into your F&B as well. Consider that your usual 12 nights and $900 in F&B means they are willing to comp you a total amount of $X. Right now, $X doesn't go as far.

    If you want to look on the bright side. you could look at it this way - if you end up only staying 5 nights and only use 5/12ths of your normal bankroll, you're getting more per night in F&B for your gambling dollar than you do when you stay 12 nights.
     
    Last edited: Jun 18, 2021
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  3. checkchange

    checkchange Low-Roller

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    Appreciate your reply.

    Points I differ on if room # is available now why not book it. I've always gotten it in the past and I've always stayed 12 nites or more.

    I guess I wonder how much is old host vs new and/or how much is post Covid
     
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  4. dmr

    dmr Registered Abuser

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    Comps are down.

    They don't currently need to offer them to fill the hotels and the tables.

    Econ 101!
     
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  5. AllenAndRossi

    AllenAndRossi High-Roller

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    In your case, there could be LOTS of reasons for this.

    15+ years of visits and the same host for 12 years. You had an established relationship with him and he had knowledge of years of your play. Maybe some trips not as strong as normal, maybe some trips stronger than normal. He knew that and could balance it out. If he retired in 2019, he could have been a bit more of an "old school" host who was also considering your loyalty and longevity as well as your play. If your play was becoming borderline as far as those comps go, some of those old school hosts considered loyalty and longevity as well. But your action still had to average being in the ballpark in relation to those comps. And maybe your last trip or two, it didn't.

    Yeah, Vegas is very busy and crowded right now. And theoretically, $2000 in comp value(a number simply off the top of my head for example purposes)doesn't go as far if the rooms are going for twice the price as usual.

    But I'm guessing if the play on your most recent couple of trips kept up with that "12 nites comp + $900 food/bev, limo use", the new host would take a chance and give you the same, or certainly at least come close to the same upfront offer(7-8 nights comp'd, $600-$700 f&b, rt airport limo).

    So your play not keeping up with your comps is one possibility.

    Another reason could be that your new host doesn't feel he has to give all that upfront and can review you on the backend. Maybe he's also seeing your play not keeping up with your former comps. But he's cutting you drastically. And the fact that he won't make the tiniest effort to get you the same room you always had tells me he's lazy. It's a simple request that costs the casino nothing. And there's precedent that you always had that room and it could be done. Unless, of course, that room is a suite that is above your play-grade now.

    But I'm going to just say your new host sucks could be another possibility.

    And there's COVID. The following sentence is NOT a political rant: Yes, COVID is real, it hurt lots of businesses and people, precautions needed to be taken and some still do need to be taken. However, all we're hearing is that VEGAS IS OPEN! NEVADA IS 100%! COME HAVE UNRESTRICTED FUN!

    But when, in your case, you hear you can't get a limo, it's because of COVID. When getting served in a casino restaurant takes twice as long as it used to, it's because of COVID. No valet because COVID. Higher minimums because COVID. Limited desk hours because COVID.

    Vegas, either you're OPEN 100%! or you're not. If you keep bragging you are, COVID is no longer an excuse. Service is lacking EVERYWHERE in Vegas. If you're going to gouge the customers and try to make up in 3 months everything you lost in 15 months, at least start paying service people a decent wage to come back to work and provide your customers the outstanding service they deserve and are paying for.

    That was a long rant to say that your new host using COVID as an excuse not to give you a limo is bullshit.

    If we knew what property you were talking about and had an idea of your play, we could speculate more and perhaps help with more solid answers.
     
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  6. SoCalMon

    SoCalMon VIP Whale

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    I do not see any difference in my offers as of yet.
     
  7. Chuck2009x

    Chuck2009x VIP Whale

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    It could be your new host doesn't have as much sway as your old one in terms of discretion in handing out comps upfront. Your old host might have been able to finesse any policy guideliness that are being handed down from higher levels. It's hard to say.

    Maybe same thing with blocking a specific room. There's always a bigger fish, and the policy right now may require a higher level of player to get a room blocked. Maybe your old host would have been able to do it, maybe not.

    Across the board, a lot of people are finding right now they can't get the room type level they usually get, or they are arriving and getting downgraded. Not being able to get a specific room blocked is kind of a similar thing.

    Although I agree in principle that if they are telling you they will give you an XYZ suite, logistically they should be able to block a specific room.
     
    Last edited: Jun 18, 2021
  8. checkchange

    checkchange Low-Roller

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    Excellent responses...thanks.

    Allen and Rossi: I agree with alot of your post
     
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  9. jpfromla

    jpfromla RFB

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    And when a certain casino company will nickle ‘n dime all of their players, diminish all extras, cancel many shows, close most buffets, drive their best players to other resorts and raise their debt to even higher levels (because that’s what we asked for)...
    They will file Chapter 11 and blame it all on, 100%, COVID.
     
  10. gregluvsvegas

    gregluvsvegas Roller

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    Might it matter which Casino we are talking about? CZR has made a lot of changes not just due to the pandemic but because of Eldorado.
     
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