Tier credits are still offline and now point balance is unavailable too. On an unrelated note - my and DH's September/October offers finally showed up yesterday. Our offers both said three free nights but the only place that showed that offer was available to book was at Suncoast. We have played there a bit in the past, but nowhere near as much as at the Orleans and Sam's Town. If I went to the "special discounts and exclusive room offers for sapphire" we had comp rooms for all of the six nights we were interested in. Long story short I ended up calling and the rep was able to book offers back to back for us. If you run into this same issue it's worth giving them a call, although I personally would prefer to book online. Also worth noting is that our June/July/August room offer was $30 in freeplay and no food, September/October is $50 in food but no freeplay. We only get out there once a year and have no Boyd casino near us to visit in between.