I saw this on Yahoo, an article from GMA. https://www.yahoo.com/gma/bbb-issues-nationwide-warning-payless-car-rental-114504817--abc-news-personal-finance.html I agree that Payless does this but a number of other agencies also do these things. Even national chains like Dollar do this. I had this experience with Advantage in vegas in April. Guess I should have filed a complaint with the BBB on that one.