So I waited a few days after visiting SLS to share this post so I could make sure I wasn't overreacting to what happened. Don't think I did, so thought I would now share my experience. I was in vegas last week at Palazzo and the gambling went really well the first day and a half. I was leaving Friday evening and needed to kill some time Friday morning. I didn't want to hang around Palazzo for fear I would get tempted to gamble at a higher level and give back my winnings. So I decided I would walk the North end of the Strip and maybe low roll somewhere. First, I checked out Lucky Dragon, which was shiny and new, but their tiny casino had a total of three table games open in the entire place. So then I decided to walk over to SLS. I had only visited SLS once before, more than a year ago, and was underwhelmed. But I thought I would give it a second chance. It was about 10:30 Friday morning and the place was dead. There was a crowd eating or waiting in line at their café, but the casino was empty. So I decide to get a players card, walk into the high limit, and pull $2k in cash out of my pocket. There is one guy playing baccarat in the room, but nobody else. I sit down at the BJ table and start playing. It does not go well. Down several hundred after the first shoe. Went even farther down with the second shoe, but then it finally turns a bit. I hit one of those big four way splits with two double downs and near the end of the shoe, I am back to even. I take a break to use the restroom (which isn't even in the HL) and debate whether I want to keep playing. I'm greedy, so I decide I will play a bit more. When I get back to the table, I ask for a new shoe. The supervisor says no problem and the dealer and I joke about how there were only one or two hands left in the shoe anyway. The third shoe starts well, I get up a little, but then go on a terrible run. I lose all my chips and decide to take a step back form the table to return a phone call. It also gives me a minute to clear my head. After the call, I decide I am going to chase my losses a bit. I pull my bankroll out of my pocket, say something about buying in for more to see if I can get some back, and ask for a new shoe again. I would estimate there were maybe five or six hands left in the current shoe. Before I can even start counting out hundreds, the same supervisor starts lecturing me about how he can't give me a new shoe, its against their policy to grant these requests more than once per shift and since I had already asked for a new shoe a half hour earlier, he wasn't going to give me a new one now. He then told me I should know better and should not have asked. I looked around the room. The baccarat player was long gone. The only people in there were me, the one supervisor, and three dealers. Still, I felt a little embarrassed and seriously annoyed. I felt like they should have granted the request, but if he wouldn't, he definitely didn't need to lecture me on casino etiquette. He just stared at me like he was waiting for me to finish the shoe. So I started putting the rubber band back around my bills and said to him, "No problem, I will just head back to Wynn or Palazzo. They've never said no when I ask for a new shoe." At that point, I think he realized he had screwed up. He immediately backtracked and said he would grant my request just this one time. I said no thanks, I did not appreciate his lecture, and left. As I walked back down the Strip, I calmed down and thought about whether I had made an inappropriate request. Its not like I was asking for a new shuffle only a few hands into the shoe. And besides, SLS was using a shuffle machine, so the new shoe was ready and just needed to be loaded. Not sure if my situation was an example of a bad policy, bad customer service, or a combination of both, but I don't really care. For a struggling casino, I would have thought they would welcome my play and grant such easy requests, but I guess not. I will be a lifetime loser at SLS, though, since I never intend to play there again.