I ordered a few thinks from an online store - cell phone accessories - 3 things. Blue tooth headphones for my husband, screen protector, and a clutch/wallet for my phone. This was back on May 5. Got an email stating we would receive it in 2 packages. May 16 - got screen protector with a free stylus, May 17 got the headphones. Nothing else. I wait a couple of days. Send an email out to store. -- Hey no wallet. Get an email with the UPS tracking that says your package is on it's way. Problem is that it says delivered on May 16. Try to contact them again. Nothing back. I paid through Amazon Pay so I have filed with them - decision by June 3 still pending. Being the savvy internet shopper I leave a Review for them - I wasn't kind. Get an email today from their customer service asking what the problem is she attaches the same UPS tracking that says delivered on May 16th. But she now says that your package was delivered yesterday. I told her to re-read it. It says that the package was delivered on May 16th - yes I got it without the clutch. I also ask her to look at the weight of the package -- it says .07 lbs which is 1 and 1/2 ounce - the screen protector and stylus. No way does a clutch weigh 1 and 1/2 ounce. -- I can still get my money back with AMEX but I am trying to get them to see the error of their ways. To keep sending me the UPS tracking with the same date and try to say it was delivered on another day. Do they even read what they are sending out??? Rant over, maybe -- for today.