I've never posted a negative review or complaint online before. I'm at Aria. I always stay at Aria. I just sat down in the 4th room they gave me in the last hour and a half. Arrived at Aria, checked in, cranked up the AC, went downstairs. When we got back to our room the corner of the floor was soaked. Like 20-25 square feet. No problem. Crazy things happen. Called the desk. They send someone. He was super cool. The AC wasn't draining. He called the desk and told them we need a new room. They send a guy up with keys. He was super cool too. Go to the new room and walk in to see a half naked old lady with a walker in the bathroom. Her husband was less happy than I was. Haul the bags down to the desk. Guy who brought the keys took responsibility and gave me $100 resort credit. Go to 3rd room. It''s handicap accessible. No bath tub. Only one small sink. No strip view, like original room. I call the desk again and talk to a lady who was pretty rude to me. She pretty much told me to quit my crying and told me it matches my original offer. I told her my girlfriend wants to take a bath and won't fit in the sink. She didn't seem amused. She reluctantly assigned me a new room, but seemed to insinuate that she was purposely giving me the lowest floor with the worst view. Maybe I'm crazy. This lady was the worst service I've had at Aria in 8 or so stays. Again, hauled all our stuff downstairs. Talked to a guy. Explained everything. He was friendly enough, but more than an hour after leaving my first room, after walking in on a half naked old lady and her irate husband, after our 3rd room being worse in every way I was hoping for some sort of upgrade. Nope. 8th floor city view with connector door. At least we have a tub and there are no naked old ladies. Pretty aggravating experience. We just spent 2 great days at The Cosmo with no problems.