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Angry Review - Aria

Discussion in 'LV Strip Hotels' started by grplnxprt, Jul 12, 2017.

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  1. grplnxprt

    grplnxprt Tourist

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    I've never posted a negative review or complaint online before.

    I'm at Aria. I always stay at Aria.

    I just sat down in the 4th room they gave me in the last hour and a half.

    Arrived at Aria, checked in, cranked up the AC, went downstairs. When we got back to our room the corner of the floor was soaked. Like 20-25 square feet. No problem. Crazy things happen.

    Called the desk. They send someone. He was super cool. The AC wasn't draining. He called the desk and told them we need a new room. They send a guy up with keys. He was super cool too.

    Go to the new room and walk in to see a half naked old lady with a walker in the bathroom. Her husband was less happy than I was.

    Haul the bags down to the desk. Guy who brought the keys took responsibility and gave me $100 resort credit.

    Go to 3rd room. It''s handicap accessible. No bath tub. Only one small sink. No strip view, like original room.

    I call the desk again and talk to a lady who was pretty rude to me. She pretty much told me to quit my crying and told me it matches my original offer.

    I told her my girlfriend wants to take a bath and won't fit in the sink. She didn't seem amused.

    She reluctantly assigned me a new room, but seemed to insinuate that she was purposely giving me the lowest floor with the worst view. Maybe I'm crazy. This lady was the worst service I've had at Aria in 8 or so stays.

    Again, hauled all our stuff downstairs. Talked to a guy. Explained everything. He was friendly enough, but more than an hour after leaving my first room, after walking in on a half naked old lady and her irate husband, after our 3rd room being worse in every way I was hoping for some sort of upgrade. Nope.

    8th floor city view with connector door. At least we have a tub and there are no naked old ladies.

    Pretty aggravating experience.

    We just spent 2 great days at The Cosmo with no problems.
     
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  2. RibbonCat

    RibbonCat Low-Roller

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    Thats terrible. That poor woman and you too! They could have given you more than $100 credit.

    There was a big thread on here about how often the hotels give keys to already occupied rooms. Seems so dangerous.
     
  3. Drewm1972

    Drewm1972 VIP Whale

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    That is crazy .... it shouldn't have matter what your original offer was.. they are the ones kept on making mistake... matterfact it happen to me few years with aria they accidentally gave me a room and I walked in to a occupied room so they end up upgrading me to aria sky suite; I didn't know about skysuite.
    Anyhow, you should call speak w Mgr on duty not the lady who answered phone. Good luck my friend, I hope your stays goes smoothly.
     
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  4. The Rumor

    The Rumor VIP Whale

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    This is crazy on a Wednesday night. They should have just given you a suite for your inconvenience if you're a decent player.

    Seriously, you should write the front desk manager/head of hotel operations and your host (if you have one) an email about this. This was a customer service failure overall, and I suspect the manager will care.

    I hope you kept the name of person #3.
     
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  5. gotavegasjones

    gotavegasjones VIP Whale

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    Sorry to read about that crappy experience with the Aria staff. They ought have offered better upgrade along with the $100 credit.

    We stayed there recently. Did not have any issues with the staff. We were just not impressed overall with the hotel. We stayed 3 nights standard room on the 17th floor with what they call a strip view. It's view was primarily of the City Center complex. Just an OK room. Interesting bathroom with a shower/bathtub in same space behind a glass door. I liked the lighting and the tablet for controlling stuff in the room. My wife prefers any room at Paris over the standard Aria room. She dislikes the casino. I'd stay there again. Not sure if she'd agree. We think the best thing about Aria is the buffet. We've used MyVegas rewards for the buffet on our past two trips.

    later, GVJ
     
  6. KKB

    KKB VIP Whale

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    I would immediately ask to speak to a manager & explain all you did just here.
     
  7. smartone

    smartone VIP Whale

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    I suspect the customer-service agent would have a slightly differing "take" on the interaction. I'm sorry your visit has started off so crappy, but don't let the first 90 minutes ruin the trip. That said, there are ways to make Aria think it sure did.

    I always like that saying, "when the truth is on your side, pound the truth... when the facts are on your side pound the facts and when neither is on your side, pound the table!" Well... in this case, it's clear the both the truth and facts are on your side, so don't pound the table and yes it's very possible to "pound the table" in a phone call. I agree with KKB above with a slight twist and yes... I know the Aria is a BIG joint... but I would've walked down and asked for a supervisor. Make them look you in the eye and try to offer something disappointing. Encourage them to look-up your past history as a good customer. Maybe even "play-up" the girlfriend angle... you were REALLY looking to make this a fun trip for her and she's very upset about the whole thing. Make them sympathetic to your plight... not, "PLEASE me damn it, I'm a paying customer!"

    You can still do this today. I really believe that person to person contact, whenever possible, will produce far better results than phone calls or e-mails every time.

    Good luck and have FUN!!!
     
    Last edited: Jul 13, 2017
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  8. fischer

    fischer Low-Roller

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    Save all the details for your customer service email.
     
  9. ffejry

    ffejry #1 Bears Fan

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    This, I would try to reach out the host as well or a manager when you have spare time.
     
  10. vegasqc

    vegasqc VIP Whale

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    I also had an awful experience at Aria in December my original room was filthy, from the bed cover to being able to write my name is the dust on the desk/tables

    Never again
     
  11. fischer

    fischer Low-Roller

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    Aria once refused to let our group of 6 sit near our friends group of 8. Made us sit apart at the buffet. The place was more empty than full, was I hot. So we yelled across the room like animals... Ha.. And NO we weren't drunk, we had youngsters, older folks and us.
     
  12. gilly from philly

    gilly from philly Low-Roller

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    So you ruined other guests dinning experience just to stick it to the Aria?
     
  13. fischer

    fischer Low-Roller

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    It was pretty much empty... But yeah, yeah we did.
     
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  14. grplnxprt

    grplnxprt Tourist

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    I'm curious what you guys think of my backend comps from this trip.

    I earned 75,000 tier credits in 2 days. I'd guess more than $30,000 coin-in on slots. A lot of hours probably averaging around $3 per spin.

    I went to Mlife desk and they said they could use my remaining express comps, which were $36.

    Upon checkout, the front desk said my bill was $244.

    I mentioned my resort credit, and they admitted I did have $100 extra from their screw up, acting like they were doing me a favor by using it.

    So they used my original $100 resort credit (lowest in years). They used my express comps and they used the additional $100 resort credit they gave me for their screw up in the original post.

    This dropped my $380 bill to $144. I'm curious if this makes sense.

    I played less at Cosmo and got more comped at the end, without them offering me $100 for their incompetence.
     
  15. Tex

    Tex VIP Whale

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    That's why I always leave the Do Not Disturb sign on the door and the TV on loud when I'm not in my room after the maid service has been in.
    I especially like the Do Not Disturb signs that insert into the keycard slots. No way anyone misses that.
     
  16. smerrian

    smerrian View from Bally's

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    GILLY FROM PHILLY said, "So you ruined other guests dinning experience just to stick it to the Aria?"
    .
    FISCHER said, "It was pretty much empty... But yeah, yeah we did."
    .
    I'm very vindictive. I would have 'accidentally' dropped a plate or two of food, maybe 'accidentally' knocked over a full drink.
     
    Last edited: Jul 15, 2017
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  17. insin

    insin Speed Spender

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    I know many on here love Aria, but I just can't warm up to it.
    I'll stay at the non-casino Vdara over staying at Aria.
    I'm not sure what it is about that place....like the flow of energy is wrong for me.
    I'm not all new-age hippie or anything, but I feel all negative and blocked off when I'm in that place.
     
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  18. Jon E Coyote

    Jon E Coyote Low-Roller

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    I wish they would bulldoze the entire City Center, I just can't stand the place
     
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  19. TableToddyy

    TableToddyy High-Roller

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    LOL , The casino reminds me of the Desert Inn. with bad drink service. Still don't get or like the dumb ass canoe sculpture.
     
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  20. insin

    insin Speed Spender

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    The Alien Blob (Saam) sculpture thing at SLS annoys me far more than the Crazy Canoes.
    (Reminds me of Starmen from the game Earthbound)
     
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