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An Anecdote About Downtown Grand's Customer Service

Discussion in 'Downtown Hotels' started by mikel123, Mar 27, 2018.

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  1. rdwoodpecker

    rdwoodpecker High-Roller

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    Oh, you will be back!
     
  2. murphy3353

    murphy3353 Tourist

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    Agree! Agree! Agree!
     
  3. tee6395

    tee6395 Downtown Dreamer

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    Literally, within two days of this I was contacted not just by one host - but TWO! Geez. smh
     
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  4. mikel123

    mikel123 High-Roller

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    That's pretty funny considering they just responded today to me and essentially gave me a middle finger. Good to see they are at least reading the boards and seeing the bad publicity that their poor service and lack of integrity gets them. Where's your "new home"? Mine's The D.
     
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  5. tee6395

    tee6395 Downtown Dreamer

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    The Plaza, so far. The jury is still out. In three weeks I will stay my 4th time. Three weren't great and the last one was exceptional. This trip is with the hubster and he is a hotel snob - he's team Cosmo all the way. I'm hoping the penthouse suite and cabana might entice him over to downtown. We shall see.

    The D is a great choice. It was mine, but I don't like the beds. I'm an old lady now that requires sleep! lol
     
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