I've had American Home Shield for close to 10 years, and I've loved them until now. It always takes a bit longer for repairs, and I'm ok with this, as it's a price I'll pay as long as it's fixed. Our a/c went out. Initial claim on 7/4. That contractor didn't like how hot our attic was to do the repair, so AHS assigned someone else on 7/9. That company came out 7/10 and said they had to order a new motor, and that they'd schedule a follow up. AHS closed the case before it was ever fixed I called AHS multiple times to get it reopened (they kept saying it wasn't closed on their end), then AHS finally reopened it when I had the gal look at it while I was on the phone with her, and she confirmed it showed as closed. T a AftertAfter re-openingsre-opening it,again they assigned the second contractor again (which was fine, we just wanted to ensure the case was still live.) It's now 7/27, 3+ weeks and counting, and still no a/c and no hint of a repair-by date, and it's over 100 degree weather. (And AHS and the contractor both seem less than interested in helping. I'm thinking/worried they don't plan to fix it, but don't want to flat out say this, instead hoping we'll just give up versus them admitting they're not going to fix it ) I hate paying out of pocket when we have a warranty, but I also am wondering if the cost was more than AHS wanted, so they're hoping we just go away. AHS has done well by us for years, so if we have to chalk it up to "they no longer want to cover us/honor the contract" I'd rather just know so that I can move on. Has anyone had escalation avenues with AHS that have worked? I've done multiple calls (all 40+ minutes on hold time) and they don't have an email address. I'd like to give it one more try, but I also don't want to be in limbo without AC for the rest of the summer. (They've done enough repairs over the years I'm not interest in suing, I just want to know when to cut my losses.) And I know I can get an outside vendor pre-approved, but at this point, I am not trusting AHS would honor that either, as the last gal I spoke to said twice that "management was aware of the situation". It sounds like it's not just a customer service agent, it sounds like AHS MGT is aware and just doesn't care. (And yes, I've been nice every-time. I know it's not the customer service rep's fault.) Sorry for the boring/annoying thread. I just always get such good advice from VMB its worth asking!