We are planning a trip to Vegas in August. For the last 10+ years, we have stayed at MB/Delano. We always liked the vibe of the hotels, casino and the spa. However, the last couple of trips have not been as enjoyable and in part we might be getting a little bored. It didn't help that someone broke into our suite at the Delano on our last trip and it wasn't handled well. Fortunately, nothing of value was stolen. Just left a bad taste in our mouth. So we have decided to mix it up for our August trip. We are going to stay at the Wynn for at least 3 days (of a five day trip). We were debating on staying at the Bellagio for 2 days. That use to be our home base until our host moved over to Aria. We thought it would be fun to stay there again. With this in mind, I went to the Mlife website to see what offers were available. I always have offers for free nights at all the Mlife properties. Of course, when I got on the website, I couldn't find anything posted. I called the 1-800 number for the Bellagio and I explained their must have been a glitch with the website or new offers had not been posted. Regardless, based on my play and history with MGM, it should not be an issue to get two nights comped. To my surprise and amusement, the customer service rep tells me that they only can provide me the platinum discount. She did note that I had two nights available at Excalibur. I laughed and said I'm a victim of MGM 2020. The CSR had to stiffle her laugh. While I could have reached out to my host at MB or escalated and got the comped rooms, I just went ahead and booked the Wynn for 5 nights. It was easier.