Last night I had a strange experience asking for back end comps. Here's the situation. 3 night weekend comp in standard room at The Cromwell $225 free play No play on first night 5k tier credits earned (before daily bonus) on second night 1.5k tier credits earned (before daily bonus) on third night Ended the trip +$1300 Play was 90% craps with a little VP and blackjack. $70 room charges Was only the second time I've asked for back end comps (and first time at Cromwell) because I only recently started playing enough to feel comfortable asking for them (I know, I know the worst they can say is no but I'm not good at handling rejection, the thought of it gives me anxiety lol). Before, I would just use RCs directly for stuff instead of charging to my room. Now I've started using my RCs for free play on the last day of the stay and then asking for my room charges to be covered. I thought my room charges should be easily covered multiple times over by my play so I went and talked to the host on duty and after looking at my info said she couldn't comp my charges because I had a winning trip? I told her I had a winning trip at Bally's last month and the host on duty comped over $100 of stuff off my bill (which is true) and I asked her if the policy varies from property to property. She said yes it does. I said oh I thought it was just based on your volume of play. I didn't want to raise a huge stink over $70 so I just kind of tucked my tail between my legs and left. Now from all the posts I've read on this board, I'm pretty sure your actual W/L doesn't affect your comps at all, only your theo matters, but I can't figure out why she would tell me that. She's either lying or doesn't know what she's talking about, and either of those seems like a terrible customer experience. And if she was lying, why? If she didn't think the play warranted the comp why not just say that? Or maybe she saw I converted all my RCs into freeplay like 30 minutes before talking to her and thought that was a sneaky move? In any event, I just emailed my host after getting rejected asking for the charges to be comped off and he did it without a problem. I guess I'll just do that from now on. I just don't have a super close relationship with him as I prefer just booking everything myself.