Confessions of a casino host

http://lasvegassun.com/news/2014/apr/13/confessions-casino-host/


Free nightclub passes with a free bottle of Cristal at a free booth.

Free steak dinners. Free strippers.

When high rollers come to Las Vegas, they expect to be treated like royalty, to spend a weekend living out a hip-hop video — all comped, and all in exchange for laying down bets.

And they expect these perks to be delivered by one person in particular: their casino host.

Hosts have a job that in theory would be cushy — selling dreams of casino action to people who don’t really need much arm-twisting, and giving them free stuff for betting big.

Job postings talk vaguely about their need to build a “proactive relationship” with customers, fix “any problem or perceived guest inconvenience,” maintain “close ties with targeted guests” and provide “complimentaries ... in accordance with program qualifications.”

What these ads don’t say is that the job, in the eyes of one local host, can involve baby-sitting compulsive gamblers who threaten, curse, cheat and sometimes get violent

 

And most importantly keeping the pipeline full with new players. This is undoubtedly the most difficult part of the job, as in any sales related profession.

 

Not too much of a confession.
Now if they said how stuff like Free Play was calculated that would be a good confession.

 

...or, if they explained how a $25 meal comp is no problem, but getting a $10 pack of Camel Lights just can't be done - that would be informative as well!

 

And that was just one old guy in the bingo hall.