I know the FAQ says that rewards reset every day around 9/930 vegas time. However when I check during these times seemingly the same rewards are always sold out. Do they reset every day? every week? If someone has a definative answer I would appreciate it.
The rewards reset every day around 7 Vegas time, not 9. Go into the reward you're looking to get a couple minutes before that and just keep going back and forth between the reward and "back to browsing". Make sure you have your email address copied beforehand so you can paste it in quickly. Don't worry about the name - at most you'll need to put in the first letter of your first and last name. If you're going after a popular reward it may take you several days or more to nab it, but you may get lucky the first time if you are prepared. Good luck, and enjoy your trip!
This is only true if you have purchased a reward previously. The first time you'll need you real name (first and last). After the first purchase, your name is already tied to the account.