Wynn showing an amount on comped room?

I used the MATCH2 offer back in July and booked comped room for late September. However, when I went to check my reservation right now, it says I owe $790 for that reservation?
Anyone else?

 

Others reported similar with MATCH1. One VMBer called, got an uninformed reservationist, and lost the Comp by trying to cancel, rebook

Don't panic, likely a glitch.

Do you still have the confirmation email they sent you when you booked? The original offer email?

 

I booked the REGAL2 offer a couple weeks ago and checked my reservation tonight and there was a cost also. Called into Reservations and they verified that it was COMP'd. Resort fees optional. Think it's just a glitch in their reservation system online that shows the prices.

 

If you want the email, there is a send button to send it again on the page where you see the (incorrect) amounts. Lower right “Resend Confirmation Email” section. It should be the original email with the expected comp amount.

 

I have the confirmation email from back when I initially booked it that says comped room.
Thanks for the info, I tried searching through previous posts.. but just so many haha.
Thank you!

 

Yes this is a glitch with the booking system. Out of 3 comp stays only once at check-in has the offer not correctly applied, but a quick 2 minute call to marketing got it figured out. Just save your confirmations and offer and it will be fine.