Just a little story about my stay at Cosmopolitan

We had checked in to the Cosmo last week Tuesday (6/13). Everything was awesome. They gave us a room in the Boulevard Tower. I've never stayed in that tower ever. And I've been there 3 previous times. The room was perfect. Straight in line with the Bellagio Fountains and not too high and not too low of a floor.

The view was amazing! Here's a picture:


We had dinner reservations and needed to get out. So we made our way to the elevator. When we pressed the button, the down arrow would not illuminate. Thinking it was an error, we waited........and waited....and waited. No elevator came. We went back to our room. Called the front desk and asked if there was anything wrong with the elevators in the East (Boulevard) Tower. The person confirmed that there was. Apparently, there was a kitchen fire in Jaleo and that had triggered something in the software to cause the elevators in that tower to go haywire. It was in a testing sequence as nobody could go up or down.

This was 8:30pm.

We finally saw some gentlemen (guests) coming from the service elevators. The gentlemen said that downstairs was a complete mess with people wanting to come up as well as go down. People had dinner and show reservations and were in a panic.

Needless to say, we never made our dinner reservation. Had to opt to go across to PH to have some delicious Earl of Sandwich sandwiches. <---like my tongue twister there?

Anyway, we came back and it was 11:30pm and the elevators were only partially working.

My beef with Cosmo is that there could have been a little better communication of what happened. Of course, there are tons of floor and rooms to deal with. So not sure what they could have done to communicate with everyone who was stuck in their room.

We took the freight elevator down.....just wanted to share what the area looks like, as I know many wouldn't even see this back of the house area on the daily.

 

Damn..well..when they locked down cosmo because of that gunman on the bus...a group of like 7 of us found ALL the secret passageways

 

That sucks. Sorry for the hassle!

Which restaurant wouldn't let you change your reservation after such an ordeal?

 

That's terrible that you missed your reservations. Somebody should invent a way for people to go up and down floors when the elevators are down

 

That's a bummer. Communication is not one of the Cosmo's strong suits. Every single time we have checked in here, we have had issues. When we checked in yesterday, they texted us our room# and sure enough, neither key would work. Had to wait in the key/info line for 25 minutes to get new keys. Not even a hint of an apology for our inconvenience. We keep going back to the Cosmo dispite check in issues because we like every thing else here.

 

Sorry you missed your reservation but Earl of Sandwich is pretty delish.
For some reason, I'm not able to see your pictures. Must be my stupid laptop.

 

can't see them either

 

Crazy stuff.

Regarding communication to all the rooms, once at the Plaza there was a fire alarm and there were loud announcements right in our room instructing us on what to do. Scared the crap out of us....but at least we knew what was going on.
Cosmo should have some kind of system like that...

 

Totally agree Blonde_4_ever! Hope they can figure out some communication plan for an emergency situation.

 

Can't see your photos; was your dinner reservation at a Cosmo restaurant? Sucks they wouldn't change your reservation amid the elevator chaos.

 

Might be a dumb question but... They have stairs, right?

 

LOL... I think I heard of something like this before. Now if only I could remember what they are called.

 

Oh for sure, of course. But we weren't sure because they lock behind you. Only way to go is all the way down (of course) and we were on a high floor. Also dressed for dinner. So we didn't want to go that route.

 

If I'm on floor 35 I wouldn't go down because I'd have no faith that I'd get back up to the room later for sleep

 

They definitely have an intercom system, we were there for the lock down in March and they used it....over 2 hours after the incident began. I'm surprised they are so terrible with "crisis communication", I would have thought Vegas would be a leader in emergency prep and response.

 

Was there the same week. It seemed like one side of the elevators wasnt working for a day or two after this, at least on our floor. The down button on one side would not work.

Interested to see those pics if you can get them up!