Another Bad Bellagio Moment

Those who read my August TR know I have been a little upset with Bellagio as of late. So I am not planning to stay there again anytime soon. But this past weekend while I was in Vegas, I popped in Bellagio for lunch (love Noodles) and a quick hit and run. I was down a fair amount, so I was playing big and fast to try and chase a few losses. Played half a shoe of BJ, won a large amount, and decided to cash out. I asked my gf to wait at the table for my marker redemption while I took the other chips to the cage and cashed out. before I left the table, I gave the dealer (who I know from past visits and I like very much) a small tip. After I cash out, I walk back across the room, retrieve my marker and walk out with my gf.

I can tell immediately that something is wrong. she has a perturbed look on her face. I ask what is up and she tells me that as soon as I left the table, the game supervisor proceeded to bad mouth me and basically call me a cheap bastard for not leaving a larger tip. I know this supervisor also. She is always stationed at the BJ pit in the high limit room and she has been surly toward me in the past. I always chalked up those past experiences to someone having a bad day. But this time, I find her behavior totally unacceptable. She knew it was my gf sitting at the table. It's probably a bad idea for employees to bad mouth any customer, but its a particularly bad idea to do it in front of the customer's friends. I guess I just needed to vent. Two bad experiences in a row at Bellagio. I see no reason to ever play there again.

 

vote with your wallet, they'll notice when they start losing their higher rollers

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vote with your wallet, they'll notice when they start losing their higher rollers

 

Completely unacceptable. I'd either call or email and let them know what happened.

 

she, the pit critter, sounds about "cuddly as a cactus and charming as an eel"

 

That's really unacceptable. Definitely no reason to play there anymore. You going to write a letter?

I find that almost more than anything, its people who make the difference in where I have a good feeling playing and where I don't. Reminds me of a shift supervisor I've seen in a particular casino probably a hundred times, who never says hello. I even said hello to him seven or eight times before getting an acknowledgement last trip.

It's not a big deal but guess what I remember about that place? That guy's piss-face look.

 

I cannot imagine anybody in any business saying something negative about a customer out loud in public---and certainly it is unimaginable if a friend is sitting there.

 

You need to communicate to management what happened. They can't deal with problem employees unless they know about the bad behavior. That is completely unacceptable.

 

WOW, this is almost shocking.....1000% you HAVE to mention it to someone!

 

Quite incredible really and a shame. In a culture that expects tips though, I imagine this happens quite frequently but to possibly purposely do it infront of a player or players company is shocking.

 

can guarantee you that the pit supervisor will lie and say your gf misheard them. no way do they admit to this. with a letter or email you will probably be offered something to try to smooth the ruffled feathers but ultimately, since you didn't address it right then and there, supervisor will walk away unscathed.

 

Totally unacceptable of any level supervisor, but even more so in a high limit room at what was once the premier property on the strip. Let's just hope it's an isolated incident and not the mentality of others who work there.

 

I would still say something to management even after the fact because, it starts a trail of customers reporting this supervisor.

There may be no action on one complaint, but if management sees a pattern they will want to correct it through either discipline or training.

 

Glad you shared it with us... that SUCKS! I'm a very loyal customer to many of the places I patronize and while I don't expect perfection in them, an intentional comment like that would REALLY get under my skin. Sorry that happened to you.

 

I agree with @bsmithy2K, it should be documented, even if you complain anonymously to protect yourself

 

Option 1 above might help, but they may think their declining business is due to some other factor.
Option 2 will help them understand why their declining business is their own fault.

 

Time to actually fill out one of those email surveys they send out soon after a trip. Next time you play there and she is there, don't tip at all and let the dealers know who cost them their tip.

 

I know it doesn't matter whatsoever, but what were the numbers involved? They should be happy with anything. If it's a hit and run (1/2 shoe), then even $25 on a few k of winnings is fine and a nice gesture.

 

I filled out the email survey from Wynn after my last trip. I had a couple of customer service issues that I felt should be addressed. Three times over the trip the rates on my room were wrong. Quoted incorrectly on arrival, shown incorrectly on the TV during my stay. Still incorrect upon checkout. All three times I was told they had it fixed. Ultimately, if I hadn't spent a combined 45 minutes trying to get it fixed, I would have been overcharged,
Additionally the free play they offered me was not made available upon arrival. I was told specifically it would be immediately available.

Their response to my survey.............................................. crickets.

Lesson here is that if you get crap service, make the effort to get a response. The surveys seemingly do nothing.

 

What's worse, when you mentioned a small tip, a marker redemption, and a trip to the cage--I KNEW WHAT WAS COMING, a complaint about the tip. Completely unacceptable, and no excuse for Bellagio, but it happens everywhere.

 

I only believe things like that if i heard it myself.