I have had the same host for years. Recently i was assigned a new host (my old one left). My new one, K.M. is extremely cold and not very welcoming. Honestly, I feel like I am bothering him whenever I ask him for help with a trip. I thought a host was in the customer service business? I am looking for some advice. Who should I speak with? Should I ask for a new one? Any help would be most appreciated !