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WTF with Social Rewards?

Discussion in 'Comps' started by waverunner, Jan 21, 2015.

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  1. JoJoR

    JoJoR VIP Whale

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    So just to followup, TR deposited 1000 credits a few days ago, so ended up with an extra 3000 credits in the end.
     
  2. cjohnson202

    cjohnson202 VIP Whale

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    Lucky you! I've been able to earn 4000 since November when my last trip was. Hoping to earn another 1000 in the next 30 days for trip #9
     
  3. JoJoR

    JoJoR VIP Whale

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    You should be able to do that. Just cashout as soon as you hit 1000 so its there in time. Some times they're fast and other times I've waited like 3 weeks for it to transfer to my account.
     
  4. STPFan

    STPFan VIP Whale

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    My daughter is missing points she submitted around 1/12. Anyone else still missing points from their total rewards accounts around this time period?
     
  5. Harry Lyme

    Harry Lyme VIP Whale

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    Yup. Emailed them yesterday. My points got approved 1/9. Said they'd contact TR and get back as soon as possible (funny how they actually and quickly responded this time). I put in for another $10, which would bring me to $60 total since I started in November. I still have about $25 on the movie side...still waiting for Movie Tavern to be added.

    BTW for movie program participants, they added Unfinished Business.
     
  6. Thickskinnedalive

    Thickskinnedalive Low-Roller

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    Oddly enough same here. Approved on Jan 9th but still not in TR account.
     
  7. themandalorian

    themandalorian Tourist

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    I'm going in march, it's been about over 2 weeks as well for me and nothing has posted getting a little scared.
     
  8. rebirth

    rebirth High-Roller

    Joined:
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    I request 2,000 points, it took instant approval with 3 weeks for the reward credits. Then later I requested 3,000, it took about a week to get approve but it a couple of days to get credits. So it varies.
     
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  9. cjohnson202

    cjohnson202 VIP Whale

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    I've only not gotten points once. I requested two seperate 1,000 redemptions in one month. Got one, not the other. When I complained, they "looked into it", they said "you got 1,000 points" and I said "I was suppose to get 2,000". Eventually I copied and pasted all of the redemption history stuff into an email after after like 1.5 months they finally gave me my last 1,000

    And yeah, for the first time ever I'm completely dry on shares, videos, likes etc. Thankfully most things seem to be on a rolling 30 day cycle so each day I seem to get a few videos and shares back. Should be fine to earn 600 points over the next few weeks. Fingers crossed!
     
  10. npom

    npom VIP Whale

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    Requested 2000 in Jan 12. Didn't show up so I emailed customer support. Got a reply right away but still nothing in my account.
     
  11. jbee

    jbee Low-Roller

    Joined:
    Jun 6, 2012
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    In Dec I got 1000 added to my account. In Jan I was OKed for 3000 more. As yet there has only been 2000 added in Jan. Like others, I emailed them all my approved codes and they answered they were looking into it. No word as yet. By the 7th of Feb, it will show up in my online TR rewards for Jan. I can then see what is added then for Jan. If we earned the points, why don't they show up?
     
  12. Harry Lyme

    Harry Lyme VIP Whale

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    All is well today. They emailed me last night saying TR was fixing the situation and this morning I got my recent 1K and the points from 1/9.
     
  13. npom

    npom VIP Whale

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    Good to hear. Maybe I will hear something soon.
     
  14. klawrey

    klawrey High-Roller

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    That's weird. I redeemed 1000 points on 1/26 and they were in my TR account on 1/29. Then I redeemed another 1000 points on 1/28 and they were in my TR account on 2/3. Up to 13,948 credits. About 11,000 from Social Rewards. A nice little gig since I don't play a CET anymore, allows me to go still have a nice free meal.
     
  15. StingerHook

    StingerHook High-Roller

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    Redemption for 1000 was approved Jan 12. Still have not shown up in my Total Rewards account. I emailed support on Friday 2/6, have not gotten a response and still do not see the points in my TR account.

    Maybe they gave mine to JoJoR lol
     
  16. JoJoR

    JoJoR VIP Whale

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    :beer:
     
  17. cjohnson202

    cjohnson202 VIP Whale

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    It's really glitching out today. Says all my survey tweets/facebook posts are available but when I try to do one it says "Already posted"
     
  18. npom

    npom VIP Whale

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    I am having the same problem. On a good note, my 2000 missing points finally showed up in my account.
     
  19. StingerHook

    StingerHook High-Roller

    Joined:
    May 20, 2014
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    An update on my situation:

    - Redemption approved on Jan 12
    - First email inquiry sent to Social Rewards Feb 6 gets no response
    - Second email inquiry sent Feb 11 gets a canned "We've contacted TR - we'll let you know when we hear back from them" response. Haven't heard anything further and the points still haven't shown up in my account.

    This is becoming laughable.
     
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