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Wierd SWA website experience

Discussion in 'Getting There & Getting Around' started by Joe, Aug 18, 2016.

  1. Joe

    Joe VIP Whale

    Joined:
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    Location:
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    Yesterday, as I do several times a week, i checked on our fares for our trips. For our Thanksgiving trip we are booked separately and each fare went down $67 for the return flight. So as I always do, I rebooked the same flights at the lower fare. These are "Wanna Get Away" fares.

    I get the normal option of receiving a credit for a future flight. But, another box pops up on the same page and says I have the option to receive a refund. I've never seen this before and I've rebooked at least 100 flights, all "Wanna get Away".

    So I call SWA and explain what's going on and ask am I really going to get a refund for the difference. He explains you can only get a refund if you booked Business Select or Anytime fares. I tell him it's Wanna Get Away. He punches in our confirmation numbers, sees the price difference and he also sees the refund option and mumbles something about that can't be right. I thank him, hang up and immediately select the refund option. We'll see what happens. He said the refund might take two CC cycles. Worst case, I should still have the two credits if I don't get a refund, I hope.
     
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  2. Ty

    Ty ?

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    I experienced the same thing recently. But mine turned out to be a SW credit.
     
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  3. mescalita

    mescalita Low-Roller

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    That also happened to me when I re-booked some flights for my folks last month. I think it's just a little glitch - got no refund, just credit.
     
  4. Aces and Eights

    Aces and Eights VIP Whale

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    I saw that too. I chose the credit because I knew I was going to use it, and I didn't want to have any problems that might occur because I chose something I wasn't supposed to.
     
  5. Frankr163

    Frankr163 Low-Roller

    Joined:
    May 5, 2011
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    Location:
    Buffalo, NY
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    Same thing happened to me earlier this week.
    I chose the refund option, hoping their procedures may have changed.
    When I got the e-mail confirmation for the fare change, it states that I had x amount of credit and the expiration date.
     
  6. bubbakitty

    bubbakitty native Texan; born and bred.

    Joined:
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    Saved 50 $ for February flight and was given the same options as listed above. I took the credit via SWA not (presumed) $ refund just because we are going places within a year, so either way it is going to be spent on travel with swa at some point.
     
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  7. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    I noticed this same issue about six or seven weeks ago. But I took the flight credit option anyway. Still, if its been going on that long, I would hope they would have it fixed by now
     
  8. STPFan

    STPFan Low-Roller

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    I also just selected refund a couple of days ago. Guess I will have to remember to use the credit. I wish they made it easier to keep track of credits.
     
  9. Chuck2009x

    Chuck2009x VIP Whale

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    I agree it's a glitch. I rebooked a flight about 3 weeks ago and was offered and chose refund and I didn't get one, it went into Travel Funds. Refund would always be preferable, no expiration date.
     
  10. Ace-n-Lucille

    Ace-n-Lucille Tourist

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    Same here. I checked refund even though I KNEW it would end up being credit. And it was.
     
  11. MGinCO

    MGinCO Low-Roller

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    Dec 17, 2005
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    I re-booked a lower flight on SWA in May.
    Was suppose to get $30 credit.
    When I booked another flight, no credit.
    I emailed SWA, and they stated there was a "glitch", and would issue a LUV certificate.
    I'm still waiting for it. Does it really take 30 days to punch a button?
     
  12. wanker751

    wanker751 Dutch Rudder Enthusiast

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    Same here awhile ago.... I chose refund and hoped... nothing
     
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