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Who owns/is responsible for the "Ticket Redemption" TITO machines?

Discussion in 'Misc. Vegas Chat' started by gambler, Sep 2, 2014.

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  1. gambler

    gambler VIP Whale

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    Something I read on another site (that I'm not a member of so can't ask questions) makes me wonder about this. Does the casino own/stock/provide maintenance to the cash machines that provide cash for TITO's? Or is it like an ATM machine in the casino where it's basically contracted out so someone else looks after the machines?

    The reason I ask is that someone suggested you should always take larger TITO's to the cashier to ensure payment. They suggested that if your TITO got jammed or there was any problem whatsoever with the Ticket Redemption machine, the casino would be unable to help you. While it seems logical the casino would operate the ticket redemption machine, now I wonder.

    I don't win enough to really be concerned about this but it made me curious.
     
  2. RockyBalboa

    RockyBalboa VIP Whale

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    I would think that in order to stay in compliance with gaming laws that cover payouts the casino would have to hold responsibility for the machines that pay out. And if they were not responsible for some reason I think they would have to disclose the fact somewhere on the machine.
     
  3. gpenguins67

    gpenguins67 High-Roller

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    I may be wrong but I believe it is the casino's. At least at my local casino, it is the casino staff that handles issues with the machine. Like one day it ate a ticket and froze up. At that point one of the staff came in dealt with the issue and took it to the cage to pay out.
     
  4. nickle

    nickle Low-Roller

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    I worked at a Bingo Hall in Canada. There was an ATM there that was owned by an outside company, but was operated and stocked by the Bingo Hall. As gpenguins67 noted, my local casino (in NY State) looks after problems with their own machines including bringing out one worker and five security with the steel, locked and wheeled cash cabinet to refill the dispenser.
     
  5. leo21

    leo21 VIP Whale

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    I think the casino has some responsibility no matter who operates the machine as it is a TITO, meaning they owe you that money and they should be responsible for providing ticket redemption funds. If a ticket got destroyed by one, they should be able to track that ticket assuming you cashed out with your players card inserted and handle it that way. If it was a combo machine with an ATM, it's usually marked who the ATM operator is and I would expect the casino would defer to them for ATM issues.

    That being said, the cashiers window seems to be a better option for larger tickets to me because it would be faster to get the bills out in the denominations you want.
     
  6. nostresshere

    nostresshere Mr. Anti Debit Card

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    I supposed the suggestion makes some sense. But, I have cashed hundreds and hundreds of titos and never had one problem.... other than when the machine did not have enough cash available.
     
  7. dmr

    dmr Registered Abuser

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    I had a TITO jam at the local Ameristar right in the middle of the payout. I flagged down a floorperson and she opened the machine and she was able to tell exactly how much was to be paid and where each bill was. It was very easy and no hassle.
     
  8. gambler

    gambler VIP Whale

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    Thanks for the replies. I'm pretty confident now that the casino will take care of us if the redemption machine jams. I've cashed many tito's and never had a problem but when I read that on the other site, it made me wonder. I'm assuming nostresshere that when the machine didn't have enough cash, that the casino refilled it for you?

    The conversation I was reading about was discussing money laundering. They said that if you took over $2500 in TITO's to the cage to redeem, they will request identification whereas you could use the redemption machine (with some risk according to them) and fly under the casino's radar.

    Anyhow, since I'm not into money laundering and have never cashed out TITO's totaling over $2500 at one time, I'll continue with the redemption machine and not lose any sleep over what happens if it jams.
     
  9. dooner

    dooner High-Roller

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    My last trip we had numerous TITO's to be cashed at one time (over 40). Instead of using the redemption machines, we went to the cashier's desk and they simply scanned them for us - we ended up with over $4100 in total, and no ID was necessary.
     
  10. gambler

    gambler VIP Whale

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    LOL dooner! Somehow, that doesn't surprise me. There's a reason I didn't sign up at the other board.

    When I want real information, I come here! :beer:

    Thanks!
     
  11. Auggie

    Auggie Dovahkiin

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    Most of the machines in Las Vegas casinos are supplied by IGT. IGT technicians would likely be called in for service and maintenance but for something like a ticket getting stuck or the machine being out of bills that would be for the casino to take care of.

    I think they mean tax evasion.

    If you are laundering the money you would want to be identified at the cage, but if you are evading taxes you would want to "fly under the casino's radar"

    I've had to cash a couple of big tickets ($1000-2000 range) and always took them to the casino cage to cash: it wasn't any fear of the TITO machine gobbling up my ticket or it getting stuck, but more I wanted to make sure I didn't get stuck with a stack of $5 or $20 bills - I've had that happen a few times where I got some odd change back. Last time we were in Las Vegas at Monte Carlo I put a $100 bill in to a machine to break it down and it gave me back $40 in five dollar bills and then $60 in one dollar bills (I could have taken it to the cage to get bigger bills, but I figured it was a sign I needed to buy more drinks from the cocktail waitress).
     
  12. Kickin

    Kickin Flea

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    I noticed on my last trip that MGM had switched from the old IGT machines to these new GCA machines that were bigger, with a much larger LCD display, and seemed to have more options (I only used them for TITO though). Maybe other MGM casinos have switched too, I can't recall.

    The casino would of course be responsible for the actual redemption of the TITO. I bet the poster was a bit confused though since those machines are also ATMs and if you have a problem with the ATM that may not be something the casino takes care of. I always use the machines and often have tickets over $1000. There were a few times, usually very late at night, where it would give me all small bills. I could tell it was happening because the machine would be whirring for a long time. Really annoying to get a huge stack of $20s and I'd end up going to the cashier to have them change it to $100s.
     
  13. wormhole

    wormhole Low-Roller

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    The one time I cashed a big TITO ($1600) at a redemption machine, it was at the MGM a few years ago and had to go to 4 machines before I found one that had enough money in it to cash the ticket. By that time, I was close enough to the cage that if #4 didn't work, the cage was next.
     
  14. leo21

    leo21 VIP Whale

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    Yeah, it's money laundering they are talking about. The IRS regs on checking IDs are changeable. I can't remember if it's back to 5k+ or not. Most TITO machines cap your ability to combine tickets before that threshold and as mentioned they probably can't handle too many individual big tickets.
     
  15. sindustry

    sindustry VIP Whale

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    I have had a tito jam before and the casino opened it up was able to verify that my tito had not been paid by the machine. There is a computer that logs each transaction inside the machine. You have nothing to worry about if the tito jams.
     
  16. Julie888

    Julie888 High-Roller

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    Wish I owned some TITO machines through stock shares. Way back, it was suggested to me. I followed the same advice re Starbucks when they were a fledgling company. Alas, I'm not a whale now.
     
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