I tried to make reservations at PH for my trip to LV next week to no avail a couple of months ago. I was using the Caesers TR website. The Caesers 800 number was not able to help me to my satisfaction either. I then contacted my host in Biloxi and asked if she would assist and she contacted someone at PH whose title is Service Ambassador. The Service Ambassador emailed me and was able to take care all my needs and we are all set to fly out on Monday. I am not sure what a Service Ambassador is. Can anyone shed some light on this? I am assuming Service Ambassador's are part of the marketing area and not in the Host Department. Our $20,000K+ gambling (each trip) at PH two or three times a year has never been at a level that interests a host so I am curious about this title. Regardless of the title I am appreciative of her help.