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What happens to stuff left in the room?

Discussion in 'Misc. Vegas Chat' started by Terry Benedict, Oct 14, 2012.

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  1. Terry Benedict

    Terry Benedict VIP Whale

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    So some friends and I had a discussion last night. They had gone to Vegas this summer and left their camera in the room. (At a major Strip hotel.) Her opinion is that the maids take stuff like that home all the time. That there is value in it, especially pawning it. Her mother is in hotel housekeeping, so she has a better perspective in the inner workings than I do.

    My opinion is that there is too much to lose for a low level employee, especially in a city like Las Vegas. Staff may pick up something like a camera early in their career, but since they already have one and now that cameras are on every phone, I think they would turn it in. And they see all the money to be made by getting moved to higher, more expensive floors. Nowadays there are so many people waiting to get a job in these entry level positions that it would be employment suicide to get fired for stealing a camera and getting on The List for background checks. In short, the risk/reward is too great to take home a product they already have.

    So what do you think about, specifically, would more than 50% of the Strip maids take home the cameras left in rooms?
     
  2. Electroguy563

    Electroguy563 Over-Fried Gambler

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    I think far, far less would do so. Like you mentioned, jobs are hard to find these days and many would think twice before putting their jobs at risk.

    My sister worked in houskeeping many years ago when she lived in Chicago. They were taught to leave things as they were when cleaning the rooms except for the areas where house guests usually leave tips for them. If the room that they are cleaning are being prepared for new guests they are told to report any left behind property they come across to mgt.

    I remember my sister mentioning that sometimes mgt. would "plant" money in various places and see how housekeeping respond. She wasn't sure how true this was since it was talk between houskeepers but she felt it's not worth the risk of her job.
     
    Going to Hawaii's 9th Island!!
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  3. eloisegirl

    eloisegirl Low-Roller

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    My friend bought a giant one litre bottle of wine, which she had about a half a glass of wine from - when we were leaving, there was maybe 1" missing from the bottle. We offered it to the bellboy who said he was not allowed to take open bottles and we said we'd leave it for the maid. Not sure if she is allowed open bottles either.

    I would think it is in the housekeeper's best interest to return all found items with room, date and time on it, as if it is later claimed, she proves herself as honest.

    I've never had anything gone missing from my room in the past ten years of travel. So far, so good! :)
     
  4. HAWJOHN

    HAWJOHN Tourist

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    My opinion is that the large majority would turn them in. What was the response from the hotel on the camera left in the room?
     
  5. Sonya

    Sonya Queen of VMB

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    I have never had anything go missing either. *knocks on wood* I used to hide the laptop and cameras when I went down for breakfast, even with the Do Not Disturb sign on. In the last few years I've started leaving the computer out, but I don't leave stacks of hundreds anywhere.

    Oh, just remembered that once we did have something taken from the room. At the end of a big road trip, my boyfriend and I stopped in Reno for a couple nights. He had all this change he had accumulated over our trip and had piled it all on the dresser. We came back to the room after breakfast and some blackjack to find all the change gone and the room cleaned already. I always wondered what the housekeeper thought. There must have been $12-15 in assorted change, including a bunch of pennies. She must have thought we were weird tippers. :)
     
  6. luvstp

    luvstp High-Roller

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    I've left my cell phone charger and a pair of slacks in my Wynn room. Both times, I called the hotel when we got home and they told me it was at lost and found. Went to lost and found on the next trip, showed my ID and got both items back. It was my request that they keep them until I returned the next month. I was amazed at the stuff in the lost and found room....wow....they told me that sunglasses were the number one left article!

    On another occasion at Mirage.....we had left the room for the day and I had forgotten to lock the safe. It dawned on me about an hour after we left the room. Went back up, housekeeping had already been there and everything was still in the safe....keep in mind I had left all my credit cards and about $3K in cash in there.

    My experiences have all been positive to date.
     
  7. leo21

    leo21 VIP Whale

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    The only major thing we ever left was an electric toothbrush. The hotel called us to let us know and shipped it back to us.
     
  8. booker

    booker High-Roller

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    I've seen two of those lost and found rooms and they are absolutely filled with stuff.
     
  9. C0usineddie

    C0usineddie VIP Whale

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    They turn it into lost and found. They will hold it for a short period of time and if no one claims it then its gone.

    I left some items in my room and didnt realize it for a month or so. talked to the lost and found guy and he said they keep it for like 30 days and thats it.
     
  10. Ashton7

    Ashton7 Low-Roller

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    I've never had anything taken from a room. We've left stuff accidentally before and always gotten it back when we called except for one time. Last year when we stayed at the Paris, I got distracted when packing and I left a few items on the bed, including my phone charger (the other items were inconsequential -- nail clippers, bottle of Tums, etc.). I called the Paris right away because we had moved to the Rio that morning. They insisted there was nothing found in our room. So either housekeeping kept it all or trashed it.
     
  11. earth-3

    earth-3 High-Roller

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    Except for cash and credit cards, items not claimed after 30 days are donated to charity. Cash, Id's and credit cards are researched for names, address's and phone numbers through the reservation system or off an existing drivers license. All this is handled by security. If contact cannot be made, there is an account that the cashier eventually credits. It is used to offset the cost of items stollen from the room by guests or the general public from the common areas. The credit cards are mailed back to the company of origin. Per a pitt supervisor after a young lady left her small purse on our blackjack table. She placed it there while gathering some other items to leave.
     
    Last edited: Oct 14, 2012
  12. Auggie

    Auggie Dovahkiin

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    Wow, you set the "over/under" line at fifty percent? That actually says a lot about you in that you set the number so extremely high...

    For stealing a camera a more reasonable over/under line is probably more like 0.1% and a bit higher if you include everything

    For cameras specifically: years ago the first digital cameras were a rare and high priced item, today you can get a brand new Sony or Canon 12 megapixel camera for under $70 at places like Walmart of most major electronics retailers.

    To that end even if your friend's camera was $200-300 when it was "new" its probably still only going to fetch $10-15 at the best from a pawn shop and that just isn't an amount that a reasonable person is going to risk losing their job over.
     
  13. WHITEJACKET73

    WHITEJACKET73 Low-Roller

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    Reminds me of a Vegas trip several years ago. A friend of mine was staying at the Bellagio and I was staying with some other people at Bally's. We had all checked out of our hotel rooms and went over to the Orleans to have some lunch at Big Al's Oyster bar and play some BJ before heading to the airport. While we were at the BJ table my friend remembers that he left his favorite shirt hanging in the closet of his hotel room. He steps away a few feet from the table and calls the Bellagio to see if they can locate his shirt. He's having a pretty antimated conversation and the BJ dealer asks me what's up with my friend. I say. "Oh, he lost his shirt at the Bellagio". The dealer then asks me "How much money did he lose?" The rest of our group at the table all burst out laughing as I had to explain that he had literally lost his favorite shirt.......you had to be there. Oh, and the Bellagio never did find it.
     
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  14. Sam D

    Sam D Low-Roller

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    Twice I have left my camera behind after eating in casino restaurants at the Flamingo and the Fremont. Got it back safely both times. Another time I checked out and left my swimming trunks in the bathroom of Harrah's Laughlin. I called and they sent them to me for the cost of shipping. My daughter once left an expensive dress behind at the Riviera. She called twice and both times they told her they didn't have it.
     
  15. Turtleman

    Turtleman VIP Whale

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    A few years ago I left my favorite turtleneck sweater draped over a chair in my room at Sam's Town. At least, I think that's where I left it. I called the hotel the next day from downtown, got connected to housekeeping, and they offered to mail it home for me even after I said I could come by and get it. (I didn't need to wear it again that trip.) That was nice! 
     
  16. Tammy58

    Tammy58 Frugal Slot Jockey

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    Hopefully some needy person received the 4 new shirts my husband left in a drawer at Gold Coast many years ago. We never realized it until we got home.

    Not surprised about a pile of change though. At the end of our trip we take all of our accumulated change and put it in a clean ashtray and leave it with our regular $$ tip for housekeeping. We don't want the weight traveling home. Although we do throw change in a cup during our time there and they have never touched it.

    Your experience could be theft, I would hope it was just a newbie who thought it was a tip.
     
  17. VPDana

    VPDana Low-Roller

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    We've never left anything behind nor had anything go misssing from our room. We did have an incident similar to two others: We always throw our loose change (how do you accumulate so much spare change during a day in LV?) into a glass from the bathroom. Once we left it on the dresser and it was "cleaned" up along with our room. We assumed housekeeping thought it was the tip. At that time we tipped at the end of our stay; we now tip each time we let housekeeping in. And, we keep the glass of change in a drawer.
     
  18. sammasseur

    sammasseur VIP Whale

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    I've never had anything taken, but I did have a camera left behind in an Orlando hotel once and they shipped it back no problem. However, I always leave the Do Not Disturb sign on my door in Vegas and make my own bed, asking for supplies as needed. I got into that habit after finding my travel toothbrush reassembled and moved during a stay at T.I. On my stay at the Plaza earlier month, I made the rare decision to let housekeeping come in, and came back to find a bag of trash (clear bag with her dirty paper towels and used rubber gloves visible) sitting on the keyboard of my laptop. I confronted the housekeeper in the hallway and she smugly said "nobody's perfect." Never again.
     
  19. Ben Jammin

    Ben Jammin VIP Whale

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    sorry but whats left in Vegas Stays in Vegas.......that is, if it has any value.
    That's one of the perks of working in housekeeping.

    Kiss it goodbye.
     
  20. tatterdema

    tatterdema VIP Whale

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    Most people are honest. Add to that the threat of being caught, and you will rarely have anything stolen from your room, that is assuming you are not leaving hundred dollar bills lying around. In our hotel we keep things for 90 days, and if it has any value, attempt to contact the guest. After 90 days, it goes to who ever found it, or is opened up for anyone to take. By far our most found item is cell phone chargers. We have boxes and boxes of them, so whenever someone needs a charger, we just give it to them.

    At the moment we probably have 15 cameras. Not only would a housekeeper not take them, but no one would. Just about anyone at the front desk, housekeeping, maintenance, etc could have taken them, but dont.

    One thing that I have seen stolen though, is medication. Pain medication to be specific. I worked in a hotel close to a hospital, and that was a complaint that came up a few times, which I believed to be true. For that reason, I never leave my meds in my room when it is being cleaned.
     
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