1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

What did he mean? Mlife/Bellagio

Discussion in 'Comps' started by sarahmck, Sep 5, 2013.

Thread Status:
Not open for further replies.
  1. sarahmck

    sarahmck Newbie

    Joined:
    Sep 4, 2013
    Messages:
    7
    Trips to Las Vegas:
    15
    Howdy folks, I'm new here and also fairly new to being plat on Mlife. Got a question about something that's probably pretty simple.

    Recently I was booking a last-minute trip and called Bellagio reservations, ended up getting transferred to VIP services. The guy on the line there said something like "If you book a suite through us, it's not guaranteed. If you arrive and it's not available, you could be downgraded."

    That had nothing to do with what I was trying to do, so I didn't ask, but since then I keep wondering... what did that mean?

    Was he talking about booking a lower room and then calling ahead and requesting a comp suite upgrade? Is that what people do? I'm perplexed.
     
  2. shifter

    shifter Degenerate Gambler

    Joined:
    Sep 15, 2010
    Messages:
    10,096
    Location:
    At the tables
    Trips to Las Vegas:
    30
    no, it has to do with comped suites never being guaranteed. they may offer you X suite for your trip, but on busy weekends, they will always bump you out of a suite if a bigger player shows up and wants it. it's just a disclaimer they always mention, but it rarely happens except on big holiday or fight weekends.
     
  3. sarahmck

    sarahmck Newbie

    Joined:
    Sep 4, 2013
    Messages:
    7
    Trips to Las Vegas:
    15
    Oh, so the dude just assumed I was expecting a comp? Man, if that's all that line is for, I'm really confused as to how I even ended up talking to them. I just wanted to ask questions about booking a room and paying for it.

    Now I'm thinking I should call and ask, though. I barely play, but I've been bumped up to VIP and having a host/limo/etc just from spending quite a bit partying at MGM properties. I'm super curious as to what, if anything, that gets me.

    If they're smart (which I suspect they are) the answer is probably "not much", considering I've demonstrated I will pay. Hmm. Is there anything obvious I should be asking my host for?

    Thanks for your answer, though... the way this stuff works is all super mysterious to me!
     
  4. shifter

    shifter Degenerate Gambler

    Joined:
    Sep 15, 2010
    Messages:
    10,096
    Location:
    At the tables
    Trips to Las Vegas:
    30
    they transferred you to VIP because they were going to offer you something for free. I would call back and see what they'll offer.
     
  5. Chuck2009x

    Chuck2009x VIP Whale

    Joined:
    Apr 5, 2009
    Messages:
    4,080
    Trips to Las Vegas:
    16
    I ran into this recently when trying to a book a room this summer. I'll see if I can explain it.

    First of all, no room or suite is 100% guaranteed no matter how you book it, unless you are really a huge player and no huger player shows up the day before you.

    But anyways.

    Every MGM hotel has its own VIP Services dept. You may get transferred to them if you qualify for a comp offer or a host.

    Let's say you are a middle of the road player like me, and qualify for a standard room comp for 3 (or more) nights, and you are talking with either VIP Services or a host. You decide you want to stay in a suite. VIP Services or the host will quote you a rate, and if you agree to it, they'll book it for you. When they say it's not guaranteed, it means that if you show up and that type of room isn't available, you are probably more likely to get downgraded (and your rate adjusted) than upgraded, and you can make a stink, but it's what they told you upfront and you agreed to that.

    MLife also has a dept., and you can book rooms on the website. The website gives you the option of booking rooms that are often not available on the regular hotel website.

    So I wanted to book a Skyline Terrace suite at MGM for 1 night. I looked on the MLife website and because I'm Platinum, I could book it for $510.

    But of course, the transaction wouldn't go through on the MLife website because of technical glitches.

    Not having confidence in actually calling the MLife phone number, first I called the MGM Suites number, explained what happened with MLife, and the guy said he could guarantee the room type, but not offer any discount.

    Then I called MGM VIP Services. They could offer a casino rate, but not guarantee the room type. Said if I could book it on the Mlife web site, that would guarantee they room type.

    Then I emailed an MGM host. She confirmed that Suites dept can guarantee the room, but no discount, and VIP or a host can discount but not guarantee the room type.

    The gist was, if you book any type of comp, or casino rate, they don't "guarantee" the room type (other than standard). If you pay full boat for the room, or book it on the MLife web site, they do "guarantee" the room type.

    Now, why they make a distinction between a casino rate not guaranteeing the room type and an MLife Platinum discount rate guaranteeing the room type, I don't know.

    Maybe it's because when you get a casino rate, the MGM Grand casino has to shell out something to the hotel, and when you get an Mlife discount, that amount comes from somewhere else.

    What good is the "guarantee" of a room type? I guess if they consider it guaranteed, you have a better argument to get upgraded rather than downgraded if your room type isn't available when you show up.
     
  6. sarahmck

    sarahmck Newbie

    Joined:
    Sep 4, 2013
    Messages:
    7
    Trips to Las Vegas:
    15
    Yeah, it seems like similar to an airline, it is more like a kind of pecking order of how guaranteed your reservation is, in case of overbooking.

    Thanks so much for the detailed answer, this helps a lot. I probably should've tried to see what they would offer rather than just paying for the penthouse. Next time. :)
     
  7. shifter

    shifter Degenerate Gambler

    Joined:
    Sep 15, 2010
    Messages:
    10,096
    Location:
    At the tables
    Trips to Las Vegas:
    30
    doesn't have to be next time. just call them up and ask what they will do for this trip. you can always say no if you don't like it.
     
  8. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    11,149
    Location:
    TN
    Trips to Las Vegas:
    19
    Agree with this. Make it the "next time" today. You maybe surprised again!
     
  9. sarahmck

    sarahmck Newbie

    Joined:
    Sep 4, 2013
    Messages:
    7
    Trips to Las Vegas:
    15
    Does anyone have advice on who is best to ask? Do I call VIP Services, or VIP pre-arrival? Or would it be best to ask the host in person?

    Thanks y'all, so much, for teaching me the ropes on this! I'm pretty stoked about learning how to work this.
     
  10. Chuck2009x

    Chuck2009x VIP Whale

    Joined:
    Apr 5, 2009
    Messages:
    4,080
    Trips to Las Vegas:
    16
    If you have a host, ask for him/her. If you don't, ask for VIP Services.

    If you want a suite, ask for a quote. If you're good with the quote, ask them to book it. If it's VIP Service, ask them to give you a confirmation number and email you a confirmation. If it's a host, ask them to email you a confirmation when they book it (they may not be in a position to book it while they're on the phone with you).

    It won't be guaranteed, but depending on what day of the week you arrive an what type of suite it is, there's a very high probability you won't have any problem when you arrive.

    I don't know exactly what type of offer VIP Services will make you, but a host should be able to consider your overall comp level and do something like comp two nights out of three (or four) and then give you the typical "we'll look at the other nights on the back end" spiel.
     
  11. TrunksFull

    TrunksFull Tourist

    Joined:
    Mar 8, 2006
    Messages:
    74
    Trips to Las Vegas:
    7
    So if I booked a random Sun-Tues stay at Aria, I should be set with my corner suite? I just got the same line and it did surprise me but this thread makes me feel better.

    Does anyone have an experience where you were downgraded?
     
  12. paperposter

    paperposter VIP Whale

    Joined:
    Jul 23, 2011
    Messages:
    5,849
    Location:
    everywhere
    Trips to Las Vegas:
    999
    just becuase its a weekday doesnt mean anything theres conventions that can bump you out and other players .all they have to do is get you a room
     
  13. shifter

    shifter Degenerate Gambler

    Joined:
    Sep 15, 2010
    Messages:
    10,096
    Location:
    At the tables
    Trips to Las Vegas:
    30
    Naw you'll never get bumped out on a weekday. Conventions will never bump a player. Weekdays are the best time to get upgraded into a bigger suite than you can normally get.
     
  14. dannyocean

    dannyocean High-Roller

    Joined:
    Aug 6, 2013
    Messages:
    596
    Location:
    Houston
    Trips to Las Vegas:
    18
    I'm also an MLife Plat who makes it because of non-gambling spend most years. Definitely worth calling up the VIP line and see what they'll do for you. I've had great experiences. They're really nice and helpful. Always make sure I'm getting a good deal.
     
Thread Status:
Not open for further replies.